Name: My 1st Years
Address: DC4 Cheaney Drive, Grange Park Industrial Estate, Northampton, Northamptonshire
Rating: 4.40

“Everything we ordered turned up on time and the contents of the parcels were correct. What more can you ask for?”

Helpful Report

Posted 8 months ago

Hi, thank you so much for your kind and positive review! We’re thrilled to hear that you had a great experience with us. Your feedback is incredibly valuable to our team, and it helps us continue to improve and strive for excellence in everything we do. It’s customers like you that make all our efforts worthwhile, and we’re so glad to have been able to meet your expectations. We look forward to serving you again soon! Best regards, Aleksandra, Management Team, My 1st Years

Posted 8 months ago

“The bathrobes I purchased were lovely and soft and a great first gift with the babies name added for a minimal fee. The delivery date and slot were in line with my expectations. Thank you. The website, however, was unclear when trying to order an additional gift box, which was removed when I came to pay. The follow up call with an agent suggested I had not selected it at the bottom of the page but this was not necessary, as I had selected it earlier in the process.”

Helpful Report

Posted 8 months ago

Hi, thank you so much for your feedback! We’re delighted to hear you loved the bathrobes and that the delivery met your expectations. We’re sorry for the confusion with the additional gift box. We really appreciate you sharing your experience and will pass this on to our team to make the ordering process clearer in the future. Best regards, Aleksandra, Management Team, My 1st Years

Posted 8 months ago

“Excellent customer service, I had an issue with a medium back pack and My1st years were very quick to respond and replace the item promptly, I will be using this company again as so nice to have a unique present that has lovely packaging, can't thank them enough for their excellent after sale care!”

Helpful Report

Posted 8 months ago

Hi, thank you so much for your kind and positive review! We’re thrilled to hear that you had a great experience with us. Your feedback is incredibly valuable to our team, and it helps us continue to improve and strive for excellence in everything we do. It’s customers like you that make all our efforts worthwhile, and we’re so glad to have been able to meet your expectations. We look forward to serving you again soon! Best regards, Aleksandra, Management Team, My 1st Years

Posted 8 months ago

“Thought the gift I bought was very poor for the cost”

Helpful Report

Posted 8 months ago

Hi, thank you for taking the time to leave a review. While we're grateful for your feedback, we're saddened to hear that not everything met your expectations. We truly appreciate your comments, as they help us improve and provide a better experience for all our customers. If you’d like to discuss your experience further, please feel free to send an email to support@my1styears.com with the subject 'Review - Aleksandra' Sincerely, Aleksandra from the My 1st Years Management Team

Posted 8 months ago

“I still haven’t received the parcel with my order therefore it is hard to review the product.”

Helpful Report

Posted 8 months ago

Hi, we’re sorry for the delay and any inconvenience caused. We can see that your parcel was delivered today, so it should be with you now. Please let us know if you experience any further issues. We’re happy to help! Best regards, Aleksandra, Management Team, My 1st Years

Posted 8 months ago

“Delivery on time, excellent product and great gift packaging too.”

Helpful Report

Posted 8 months ago

Hi, thank you so much for your kind and positive review! We’re thrilled to hear that you had a great experience with us. Your feedback is incredibly valuable to our team, and it helps us continue to improve and strive for excellence in everything we do. It’s customers like you that make all our efforts worthwhile, and we’re so glad to have been able to meet your expectations. We look forward to serving you again soon! Best regards, Aleksandra, Management Team, My 1st Years

Posted 8 months ago

“Ordered the personalised abacus and the quality is poor, the blocks don’t spin properly and my child gets frustrated with it so waste of money. I think the blocks don't spin due to bad quality, the whole row spins rather than each block, they get stuck.”

Helpful Report

Posted 8 months ago

Hi, thank you for taking the time to leave a review. While we're grateful for your feedback, we're saddened to hear that not everything met your expectations. We truly appreciate your comments, as they help us improve and provide a better experience for all our customers. If you’d like to discuss your experience further, please feel free to send an email to support@my1styears.com with the subject 'Review - Aleksandra' Sincerely, Aleksandra from the My 1st Years Management Team

Posted 8 months ago

“Reliable and high quality - I'm a repeat customer and LOVE your range of products”

Helpful Report

Posted 8 months ago

Hi, thank you so much for your kind and positive review! We’re thrilled to hear that you had a great experience with us. Your feedback is incredibly valuable to our team, and it helps us continue to improve and strive for excellence in everything we do. It’s customers like you that make all our efforts worthwhile, and we’re so glad to have been able to meet your expectations. We look forward to serving you again soon! Best regards, Aleksandra, Management Team, My 1st Years

Posted 8 months ago

“Ordering the items was so clear and easy. The service was exellent my items arrived before the date set.Lovely presentation gift box and the items I ordered were gorgeous Very pleased.”

Helpful Report

Posted 8 months ago

Hi, thank you so much for your kind and positive review! We’re thrilled to hear that you had a great experience with us. Your feedback is incredibly valuable to our team, and it helps us continue to improve and strive for excellence in everything we do. It’s customers like you that make all our efforts worthwhile, and we’re so glad to have been able to meet your expectations. We look forward to serving you again soon! Best regards, Aleksandra, Management Team, My 1st Years

Posted 8 months ago

“Lovely quality gifts but gift box split”

Helpful Report

Posted 8 months ago

Hi, thank you for your feedback! We’re glad you loved the quality of the gifts. We’re sorry the gift box arrived split. Please get in touch with us, and we’ll be happy to help resolve this. Best regards, Aleksandra, Management Team, My 1st Years

Posted 8 months ago

“Lovely, good quality personel gifts. Fast efficient service.”

Helpful Report

Posted 8 months ago

Hi, thank you so much for your kind and positive review! We’re thrilled to hear that you had a great experience with us. Your feedback is incredibly valuable to our team, and it helps us continue to improve and strive for excellence in everything we do. It’s customers like you that make all our efforts worthwhile, and we’re so glad to have been able to meet your expectations. We look forward to serving you again soon! Best regards, Aleksandra, Management Team, My 1st Years

Posted 8 months ago

“Great quality product!!”

Helpful Report

Posted 8 months ago

Hi, thank you so much for your kind and positive review! We’re thrilled to hear that you had a great experience with us. Your feedback is incredibly valuable to our team, and it helps us continue to improve and strive for excellence in everything we do. It’s customers like you that make all our efforts worthwhile, and we’re so glad to have been able to meet your expectations. We look forward to serving you again soon! Best regards, Aleksandra, Management Team, My 1st Years

Posted 8 months ago

“Excellent quality. Delighted with the personalised advent calendar that I got for my family.”

Helpful Report

Posted 8 months ago

Hi, thank you so much for your kind and positive review! We’re thrilled to hear that you had a great experience with us. Your feedback is incredibly valuable to our team, and it helps us continue to improve and strive for excellence in everything we do. It’s customers like you that make all our efforts worthwhile, and we’re so glad to have been able to meet your expectations. We look forward to serving you again soon! Best regards, Aleksandra, Management Team, My 1st Years

Posted 8 months ago

“Excellent would order again”

Helpful Report

Posted 8 months ago

Hi, thank you so much for your kind and positive review! We’re thrilled to hear that you had a great experience with us. Your feedback is incredibly valuable to our team, and it helps us continue to improve and strive for excellence in everything we do. It’s customers like you that make all our efforts worthwhile, and we’re so glad to have been able to meet your expectations. We look forward to serving you again soon! Best regards, Aleksandra, Management Team, My 1st Years

Posted 8 months ago

“Beautiful gifts of a high quality”

Helpful Report

Posted 8 months ago

Hi, thank you so much for your kind and positive review! We’re thrilled to hear that you had a great experience with us. Your feedback is incredibly valuable to our team, and it helps us continue to improve and strive for excellence in everything we do. It’s customers like you that make all our efforts worthwhile, and we’re so glad to have been able to meet your expectations. We look forward to serving you again soon! Best regards, Aleksandra, Management Team, My 1st Years

Posted 8 months ago

“I bought a toy box as a gift and it came in a horrible flat pack. I felt so embarrassed when the recipient told me. Newborn gift items should not come as a flat pack!”

Helpful Report

Posted 8 months ago

Hi, we’re sorry for the disappointment. Due to their size, we’re unable to send toy chests assembled, as they can be easily damaged in transit. We do advise on the product page that the toy box comes flat packed, but we appreciate your feedback and will review how we can make this clearer. Best regards, Aleksandra, Management Team, My 1st Years

Posted 8 months ago

“My niece loved the wooden toy train with her name on it.”

Helpful Report

Posted 8 months ago

Hi, thank you so much for your kind and positive review! We’re thrilled to hear that you had a great experience with us. Your feedback is incredibly valuable to our team, and it helps us continue to improve and strive for excellence in everything we do. It’s customers like you that make all our efforts worthwhile, and we’re so glad to have been able to meet your expectations. We look forward to serving you again soon! Best regards, Aleksandra, Management Team, My 1st Years

Posted 8 months ago

“Good quality product arrived within. Time stated”

Helpful Report

Posted 8 months ago

Hi, thank you so much for your kind and positive review! We’re thrilled to hear that you had a great experience with us. Your feedback is incredibly valuable to our team, and it helps us continue to improve and strive for excellence in everything we do. It’s customers like you that make all our efforts worthwhile, and we’re so glad to have been able to meet your expectations. We look forward to serving you again soon! Best regards, Aleksandra, Management Team, My 1st Years

Posted 8 months ago

“Poor quality items, iron on felt, not like other items ordered from here. Description misleading and customer service in dealing with it shocking.”

Helpful Report

Posted 8 months ago

Hi, we’re very sorry to hear about your experience. We do advise the personalisation method on the product page, and can confirm that the iron-on felt is designed to be durable. We’re sorry if this wasn’t clear and appreciate your feedback, which we’ll use to improve our descriptions and communications. Best regards, Aleksandra, Management Team, My 1st Years

Posted 8 months ago

“Very quick delivery . I have opened the box to look at the message as it's a Xmas present for my great grandaughter. Hopefully all well when we build it, ads it looks beautiful. 🥰”

Helpful Report

Posted 8 months ago

Hi, thank you so much for your kind and positive review! We’re thrilled to hear that you had a great experience with us. Your feedback is incredibly valuable to our team, and it helps us continue to improve and strive for excellence in everything we do. It’s customers like you that make all our efforts worthwhile, and we’re so glad to have been able to meet your expectations. We look forward to serving you again soon! Best regards, Aleksandra, Management Team, My 1st Years

Posted 8 months ago

My 1st Years Reviews

About My 1st Years:

Phone:

Email:

Location: