Name: My 1st Years
Address: DC4 Cheaney Drive, Grange Park Industrial Estate, Northampton, Northamptonshire
Rating: 4.40

“Nice item glad it was ok offer arrived quickly and seems good quality”

Helpful Report

Posted 1 year ago

Hi, thank you so much for your kind and positive review! We’re thrilled to hear that you had a great experience with us. Your feedback is incredibly valuable to our team, and it helps us continue to improve and strive for excellence in everything we do. It’s customers like you that make all our efforts worthwhile, and we’re so glad to have been able to meet your expectations. We look forward to serving you again soon! Best regards, Aleksandra, Management Team, My 1st Years

Posted 1 year ago

“I ordered a 1st Fathers Day card and what I requested to be written on the front and inside was not added. I asked for a refund and was told I could not have one for part of an order and was offered store credit instead. I do not want store credit as I now have to source a new card elsewhere”

Helpful Report

Posted 1 year ago

Hi, we're so sorry to hear about the issue with your Father's Day card. Not receiving the correct personalisation is understandably disappointing, especially for such a special occasion. We sincerely apologise for the inconvenience caused. Please do get in touch with us at support@my1styears.com with the subject 'Review - Aleksandra', and we’ll do our best to resolve this for you as quickly as possible. Thank you for bringing it to our attention. Best regards, Aleksandra, Management Team, My 1st Years

Posted 1 year ago

“Great products as always, however "next day delivery" wasn't next day despite paying a premium.”

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Posted 1 year ago

Hello, thank you so much for your continued support and kind words about our products. It truly means a lot to us! We're really sorry to hear that the next day delivery didn't meet expectations, especially after paying extra for it. That’s certainly not the experience we aim to provide, and we’ll be reviewing this with our delivery partner to help ensure it doesn’t happen again. We really appreciate your feedback and understanding! Best regards, Aleksandra, Management Team, My 1st Years

Posted 1 year ago

“My 8 month old grandaughter Talia loves her new comfy chair. I’m so glad I bought it. Great quality, well made . My daughters best friend has now decided to buy one for her 8th month old little boy, born day apart . And in the next bed together. Thank you so so much .”

My 1st Years 5 star review on 30th May 2025

Helpful Report

Posted 1 year ago

Hi, thank you so much for your kind and positive review! We’re thrilled to hear that you had a great experience with us. Your feedback is incredibly valuable to our team, and it helps us continue to improve and strive for excellence in everything we do. It’s customers like you that make all our efforts worthwhile, and we’re so glad to have been able to meet your expectations. We look forward to serving you again soon! Best regards, Aleksandra, Management Team, My 1st Years

Posted 1 year ago

“Lovely items personalised - very happy with purchase 😃”

Helpful Report

Posted 1 year ago

Hi, thank you so much for your kind and positive review! We’re thrilled to hear that you had a great experience with us. Your feedback is incredibly valuable to our team, and it helps us continue to improve and strive for excellence in everything we do. It’s customers like you that make all our efforts worthwhile, and we’re so glad to have been able to meet your expectations. We look forward to serving you again soon! Best regards, Aleksandra, Management Team, My 1st Years

Posted 1 year ago

“My 1st years is the first place I go to for all baby gifts. The selection is always great, prices are reasonable and the boxes they come in just give the gift that great finished look. I will forever be a loyal customer :)”

Helpful Report

Posted 1 year ago

Hi, thank you so much for your kind and positive review! We’re thrilled to hear that you had a great experience with us. Your feedback is incredibly valuable to our team, and it helps us continue to improve and strive for excellence in everything we do. It’s customers like you that make all our efforts worthwhile, and we’re so glad to have been able to meet your expectations. We look forward to serving you again soon! Best regards, Aleksandra, Management Team, My 1st Years

Posted 1 year ago

“Great product. Amazing presentation/gift box. 5*”

Helpful Report

Posted 1 year ago

Hi, thank you so much for your kind and positive review! We’re thrilled to hear that you had a great experience with us. Your feedback is incredibly valuable to our team, and it helps us continue to improve and strive for excellence in everything we do. It’s customers like you that make all our efforts worthwhile, and we’re so glad to have been able to meet your expectations. We look forward to serving you again soon! Best regards, Aleksandra, Management Team, My 1st Years

Posted 1 year ago

“Poor quality items, shocking customer service. Would not recommend and would not buy from again. If I could give less stars I would as I am now out of pocket. I am yet to be provided with an item without fault and my friend is without a backpack for her little girl starting nursery as I would not gift a faulty product.”

Helpful Report

Posted 1 year ago

Hi, we’re really sorry to hear about your disappointment and that your experience did not meet expectations. This is certainly not the standard we strive for. We can see that a full refund was processed a while ago, but we completely understand how frustrating it must have been, especially when the gift was intended for a special occasion. We’re very sorry for the inconvenience caused and for letting you down on this occasion. Your feedback has been shared with the relevant teams, and we truly appreciate you taking the time to let us know. Best regards, Aleksandra, Management Team, My 1st Years

Posted 1 year ago

“Have used My 1st Years for so many special occasions, they truly make the most special gifts for little ones! The packaging and personalisation just makes the gifts seem so thoughtful! Love and always recommend to friends and family!!!”

Helpful Report

Posted 1 year ago

Hi, thank you so much for your kind and positive review! We’re thrilled to hear that you had a great experience with us. Your feedback is incredibly valuable to our team, and it helps us continue to improve and strive for excellence in everything we do. It’s customers like you that make all our efforts worthwhile, and we’re so glad to have been able to meet your expectations. We look forward to serving you again soon! Best regards, Aleksandra, Management Team, My 1st Years

Posted 1 year ago

“Amazing products, brilliant customer service too”

Helpful Report

Posted 1 year ago

Hi, thank you so much for your kind and positive review! We’re thrilled to hear that you had a great experience with us. Your feedback is incredibly valuable to our team, and it helps us continue to improve and strive for excellence in everything we do. It’s customers like you that make all our efforts worthwhile, and we’re so glad to have been able to meet your expectations. We look forward to serving you again soon! Best regards, Aleksandra, Management Team, My 1st Years

Posted 1 year ago

“I bought the navy personalised backpack. It had some glue and plastic visible that I was unable to remove. My first years replaced the backpack free of charge! Though it took some time as the customer service chat is only open during my working hours and resets if you don’t respond within a certain time frame. The bag is a quality product and holds every I need for a day out with my boy”

Helpful Report

Posted 1 year ago

“This company and their carrier EVRI effectively ruined what should have been a special occasion of announcing our long awaited IVF pregnancy to our family. I ordered a personalized frame to display our ultrasound picture to announce the baby. Paid for next day delivery. I waited in the next day but EVRI failed to deliver the item. Said it would ‘try again next day’, again I waited in for the parcel, however it took nearly 2 weeks for the item to make it out of EVRIs ware house. Today I contacted My First years to request a refund as we had to fly home to deliver the news without the item and so it’s now unless to me. The customer services has been of no help, offering 50% store credit, and finally 100% store credit. I however will not be shopping with this company again so store credit is no Good to me. Steer clear of this brand and company. Firstly they use EVRI and secondly they care nothing for their customers experiences. I am so disappointed and upset that an announcement that was 4 years in the making was ruined by this company and this is how they treat me.”

Helpful Report

Posted 1 year ago

“AVOID AVOID AVOID. If I could give them 0 stars I would. I ordered a personalised backpack for my Niece's birthday. I ordered in just enough time for it to be delivered and was excited to give it to her. Unfortunately on receipt of the order, the lettering was unfinished making the name appear wonky. I raised this straight away with Geraldine who agreed it was sub standard. She offered me a £5 gift store voucher. I declined as I do not foresee me shopping with them again. Poor service, poor item, poor craftmanship. AVOID AVOID AVOID.”

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Posted 1 year ago

“Ordered a personalised comforter that arrived with an unreadable font... therefore the name was illegible. I couldn't give the gift in the end as it looks like the name is spelt wrong with an R looking like an E”

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Posted 2 years ago

“Complaint sent. Don’t sign up to this service. Emails every day, take no notice when you unsubscribe never mind how many times you do it. They ignore email complaints and then continue to email from a no reply account. Wish I had never bought anything from them. One star for service. Other is for the product.”

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Posted 2 years ago

“I don’t very often write reviews but I really wanted to do this one. I ordered a personalised wooden dolls pram for my Granddaughter which had a few problems when it arrived. I contacted Aleksandra at customer service to tell her about the problems. Absolutely brilliant service! The problems were sorted straight away, I have to say the customer service is second to none! The wooden pram is beautifully made and I know my Granddaughter will love it. I would not hesitate to recommend My 1st Years, they are a fantastic company. I will most definitely be ordering from them again. Than you Aleksandra”

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Posted 2 years ago

“love this shop for personalised items. going to miss this now my boys are getting older 😂”

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Posted 5 years ago

“I was happy with the service given by the representatives but extremely unhappy about the item received, It was of poor quality, delivery was 5 days late which left me feeling totally disgruntled with the company. I have received good aftercare and am waiting for a replacement item”

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Posted 8 years ago

“Website user friendly and parcels are always well packaged and professional looking”

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Posted 8 years ago

“Love this website for beautiful personalised gifts for parents for arrival of new babies. I have bought many times (last year) as well as recommending to other family and friends who have also since purchased gifts. Gorgeous products and beautifully presented in gift boxes and bags etc.”

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Posted 8 years ago

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