Name: My 1st Years
Address: DC4 Cheaney Drive, Grange Park Industrial Estate, Northampton, Northamptonshire
Rating: 4.40

“Exceptional service and quality materials”

Helpful Report

Posted 8 months ago

Hi, thank you so much for your kind and positive review! We’re thrilled to hear that you had a great experience with us. Your feedback is incredibly valuable to our team, and it helps us continue to improve and strive for excellence in everything we do. It’s customers like you that make all our efforts worthwhile, and we’re so glad to have been able to meet your expectations. We look forward to serving you again soon! Best regards, Aleksandra, Management Team, My 1st Years

Posted 8 months ago

“Requested two separate gift boxes ( recorders as such on the invoice) for two toys for my grand children. Received both toys in one box which was itself damaged. Both toys were boxed normally themselves but even these boxes slightly damaged. I have requested new boxes, still waiting to hear…checked the toys which were ok but the internal wrapping of these were also torn…”

Helpful Report

Posted 8 months ago

Hi, we’re very sorry to hear about the issues with your gift boxes and the internal wrapping. We did reply to your email almost 2 weeks ago, but it seems we haven’t heard back from you. Please could you check your spam or junk folder just in case our response went there? We’re happy to assist further once we hear from you. Best regards, Aleksandra, Management Team, My 1st Years

Posted 8 months ago

“Amazing quality and so easy to assemble 5☆”

Helpful Report

Posted 8 months ago

Hi, thank you so much for your kind and positive review! We’re thrilled to hear that you had a great experience with us. Your feedback is incredibly valuable to our team, and it helps us continue to improve and strive for excellence in everything we do. It’s customers like you that make all our efforts worthwhile, and we’re so glad to have been able to meet your expectations. We look forward to serving you again soon! Best regards, Aleksandra, Management Team, My 1st Years

Posted 8 months ago

“Beautiful product, arrive on time In a lovely box... Soo soft”

Helpful Report

Posted 8 months ago

Hi, thank you so much for the 4-star rating! We truly appreciate you taking the time to support us. It means a lot to know that you were happy with your experience. If you ever have any feedback, questions, or need assistance in the future, we’re always here to help. Thanks again for choosing us! Best regards, Aleksandra, Management Team, My 1st Years

Posted 8 months ago

“It was the softest furry rabbit, great size and neat personalisation.”

Helpful Report

Posted 8 months ago

Hi, thank you so much for your kind and positive review! We’re thrilled to hear that you had a great experience with us. Your feedback is incredibly valuable to our team, and it helps us continue to improve and strive for excellence in everything we do. It’s customers like you that make all our efforts worthwhile, and we’re so glad to have been able to meet your expectations. We look forward to serving you again soon! Best regards, Aleksandra, Management Team, My 1st Years

Posted 8 months ago

“Amazing, fast and efficient service. Perfect items, made for a wonderful gift.”

Helpful Report

Posted 8 months ago

Hi, thank you so much for your kind and positive review! We’re thrilled to hear that you had a great experience with us. Your feedback is incredibly valuable to our team, and it helps us continue to improve and strive for excellence in everything we do. It’s customers like you that make all our efforts worthwhile, and we’re so glad to have been able to meet your expectations. We look forward to serving you again soon! Best regards, Aleksandra, Management Team, My 1st Years

Posted 8 months ago

“Awful customer service. Keep sending me emails telling me I have 15% off but no code is included or anything. Contact them and they send me multiple codes, all of which don’t work. I’ve emailed them back and forth for over a week and even spent 20 minutes on the phone the other day where I was told the issue should be fixed by end of day Wednesday and I would be informed and still nothing and the issue is still not resolved. I don’t understand why it is so difficult to send a 15% off code which works or even process the order over the phone for me. It was a big order too which I won’t be able to place without the 15% off. Very disappointing and frustrating and not sure what else to do seeing as I have contacted them continuously for a week.”

Helpful Report

Posted 8 months ago

Hi, we’re very sorry to hear about the difficulties you’ve experienced. Our customer service team has passed your feedback to the relevant team so they can look into this and resolve the issue as quickly as possible. We really appreciate your patience and understanding. Best regards, Aleksandra, Management Team, My 1st Years

Posted 8 months ago

“All gifts were beautiful and to have everything personalised makes them extra special. Quick order and delivery! Great service.”

Helpful Report

Posted 8 months ago

Hi, thank you so much for your kind and positive review! We’re thrilled to hear that you had a great experience with us. Your feedback is incredibly valuable to our team, and it helps us continue to improve and strive for excellence in everything we do. It’s customers like you that make all our efforts worthwhile, and we’re so glad to have been able to meet your expectations. We look forward to serving you again soon! Best regards, Aleksandra, Management Team, My 1st Years

Posted 8 months ago

“Absolute cuteness ❤️”

Helpful Report

Posted 8 months ago

Hi, thank you so much for the 4-star rating! We truly appreciate you taking the time to support us. It means a lot to know that you were happy with your experience. If you ever have any feedback, questions, or need assistance in the future, we’re always here to help. Thanks again for choosing us! Best regards, Aleksandra, Management Team, My 1st Years

Posted 8 months ago

“My order arrived quickly and was exactly as irequested”

Helpful Report

Posted 8 months ago

Hi, thank you so much for your kind and positive review! We’re thrilled to hear that you had a great experience with us. Your feedback is incredibly valuable to our team, and it helps us continue to improve and strive for excellence in everything we do. It’s customers like you that make all our efforts worthwhile, and we’re so glad to have been able to meet your expectations. We look forward to serving you again soon! Best regards, Aleksandra, Management Team, My 1st Years

Posted 8 months ago

“Ordered lots of gifts over past few years . Never disappointed - excellent quality, beautifully packaged and very reasonably priced. Delivered quickly too. Can’t fault this company.”

Helpful Report

Posted 8 months ago

Hi, thank you so much for your kind and positive review! We’re thrilled to hear that you had a great experience with us. Your feedback is incredibly valuable to our team, and it helps us continue to improve and strive for excellence in everything we do. It’s customers like you that make all our efforts worthwhile, and we’re so glad to have been able to meet your expectations. We look forward to serving you again soon! Best regards, Aleksandra, Management Team, My 1st Years

Posted 8 months ago

“Boought my 3 consecutive Christmas gifts from them. Always love their products and their customer service is great!”

Helpful Report

Posted 8 months ago

Hi, thank you so much for your kind and positive review! We’re thrilled to hear that you had a great experience with us. Your feedback is incredibly valuable to our team, and it helps us continue to improve and strive for excellence in everything we do. It’s customers like you that make all our efforts worthwhile, and we’re so glad to have been able to meet your expectations. We look forward to serving you again soon! Best regards, Aleksandra, Management Team, My 1st Years

Posted 8 months ago

“Gorgeous pieces for a new baby or toddler age group . Lovely keepsakes .”

Helpful Report

Posted 8 months ago

Hi, thank you so much for the 4-star rating! We truly appreciate you taking the time to support us. It means a lot to know that you were happy with your experience. If you ever have any feedback, questions, or need assistance in the future, we’re always here to help. Thanks again for choosing us! Best regards, Aleksandra, Management Team, My 1st Years

Posted 8 months ago

“Delivery was left out in the rain all day and items were missing. Simply sent out anothet giftbox after having to prompt several times”

Helpful Report

Posted 8 months ago

Hi, thank you for taking the time to leave a review. While we're grateful for your feedback, we're saddened to hear that not everything met your expectations. We truly appreciate your comments, as they help us improve and provide a better experience for all our customers. Sincerely, Aleksandra from the My 1st Years Management Team

Posted 8 months ago

“I wanted box personalised, with babies name and date of birth. Only came with date of birth.”

Helpful Report

Posted 8 months ago

Hi, thank you for taking the time to leave a review. While we're grateful for your feedback, we're saddened to hear that not everything met your expectations. We truly appreciate your comments, as they help us improve and provide a better experience for all our customers. If you’d like to discuss your experience further, please feel free to send an email to support@my1styears.com. Sincerely, Aleksandra from the My 1st Years Management Team

Posted 8 months ago

“Thank you for the towels I bought. But I thought it would have been two separate bags.”

Helpful Report

Posted 8 months ago

Hi, thank you for your review! We’re glad you received the towels. Just to let you know, separate gift bags can be purchased at checkout for future orders if you’d like each item to be wrapped individually. We appreciate your support! Best regards, Aleksandra, Management Team, My 1st Years

Posted 8 months ago

“Great service with some gorgeous items on offer”

Helpful Report

Posted 8 months ago

Hi, thank you so much for your kind and positive review! We’re thrilled to hear that you had a great experience with us. Your feedback is incredibly valuable to our team, and it helps us continue to improve and strive for excellence in everything we do. It’s customers like you that make all our efforts worthwhile, and we’re so glad to have been able to meet your expectations. We look forward to serving you again soon! Best regards, Aleksandra, Management Team, My 1st Years

Posted 8 months ago

“Absolutely beautiful ribbed dressing gown. It's lovely and soft perfect for baby”

Helpful Report

Posted 8 months ago

Hi, thank you so much for your kind and positive review! We’re thrilled to hear that you had a great experience with us. Your feedback is incredibly valuable to our team, and it helps us continue to improve and strive for excellence in everything we do. It’s customers like you that make all our efforts worthwhile, and we’re so glad to have been able to meet your expectations. We look forward to serving you again soon! Best regards, Aleksandra, Management Team, My 1st Years

Posted 8 months ago

“Quality is lovely, delivery was fast! Highly recommend!”

Helpful Report

Posted 8 months ago

Hi, thank you so much for your kind and positive review! We’re thrilled to hear that you had a great experience with us. Your feedback is incredibly valuable to our team, and it helps us continue to improve and strive for excellence in everything we do. It’s customers like you that make all our efforts worthwhile, and we’re so glad to have been able to meet your expectations. We look forward to serving you again soon! Best regards, Aleksandra, Management Team, My 1st Years

Posted 8 months ago

“Great items my brother and his girlfriend loved for there baby boy. Great customer service and quick response when I had an issue”

Helpful Report

Posted 8 months ago

Hi, thank you so much for your kind and positive review! We’re thrilled to hear that you had a great experience with us. Your feedback is incredibly valuable to our team, and it helps us continue to improve and strive for excellence in everything we do. It’s customers like you that make all our efforts worthwhile, and we’re so glad to have been able to meet your expectations. We look forward to serving you again soon! Best regards, Aleksandra, Management Team, My 1st Years

Posted 8 months ago

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