My 1st Years Reviews

Name: My 1st Years
Address: DC4 Cheaney Drive, Grange Park Industrial Estate, Northampton, Northamptonshire
Rating: 4.40

4.4 Rating 3,940 Reviews

84 %

of reviewers recommend My 1st Years

Questions

About My 1st Years:

At My 1st years they know that the first years of a child

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Phone:

0844 409 7020

Email:

info@my1styears.com

Location:

DC4 Cheaney Drive,
Grange Park Industrial Estate,
Northampton
Northamptonshire
NN4 5FB

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My 1st Years 5 star review on 4th September 2025

Anonymous

Anonymous // 01/01/2019

Filter: Rated 4 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“The rucksack is beautiful. Really well made. Sadly the gift box was smashed flat! Shame because it's so nice and perfect to use as a gift box.”

Helpful Report

Posted 1 year ago

Hi, thank you for your review! We're so pleased to hear you were happy with the item. We're really sorry to hear that the gift box arrived smashed. That’s certainly not what we want for our customers. We’ll be looking into this to help prevent it from happening in the future. If there’s anything we can do to help, please don’t hesitate to get in touch with our customer support team. We’d be happy to look into possible solutions. Best regards, Aleksandra, Management Team, My 1st Years

Posted 1 year ago

“I bought two backpacks, they turned out lovely just as described. But I bought two as gifts for two different people so I had ordered two gift boxes, order came later than expected and in one box that was a little battered/torn. Apart from that the product itself is good.”

Helpful Report

Posted 1 year ago

Hi, thank you for your review! We're so pleased to hear you were happy with the items. We're really sorry to hear that the gift box arrived torn. That’s certainly not what we want for our customers. We’ll be looking into this to help prevent it from happening in the future. If there’s anything we can do to help, please don’t hesitate to get in touch with our customer support team. We’d be happy to look into possible solutions. Best regards, Aleksandra, Management Team, My 1st Years

Posted 1 year ago

“I truly do love the look of the products 😍 and I think the quality is good, however this is the second time I purchased the personalised backpack and lunchbag, and unfortunately the smell is very strong. This time around it smells like petrol 🤷‍♀️ so inevitably You want to wash them and sadly they to fray a lot once washed.”

Helpful Report

Posted 1 year ago

Hi, thank you for your review and for bringing this to our attention. We’re sorry to hear about your experience. Please be assured that the product meets all UK and EU safety standards, and the smell you noticed is due to the printing process used to achieve the design. We're now working with our supplier to ensure items are better aired before dispatch to help reduce any lingering odours. We really appreciate your feedback as it helps us improve. Best regards, Aleksandra, Management Team, My 1st Years

Posted 1 year ago

“I love the luxury boxes with the personalised message inside. Although the boxes are scuffed on the fold which is a shame. I did send an email but the email was returned. I’m not sure about the clothing I bought as the boxes were sealed so I haven’t looked at it.”

Helpful Report

Posted 1 year ago

Hi, thank you for your feedback and for your kind words about our luxury boxes and personalised messages. We’re sorry to hear about the scuffing on the folds. It’s certainly not the standard we aim for. We also apologise that your email was returned. Unfortunately, we haven’t been able to locate your message in our system. Could you please contact us again at support@my1styears.com so we can look into this and resolve the issue for you? We appreciate your patience and look forward to assisting you. Best regards, Aleksandra, Management Team, My 1st Years

Posted 1 year ago

“Items excellent sadlythe gift box torn”

Helpful Report

Posted 1 year ago

“Great products as always, however "next day delivery" wasn't next day despite paying a premium.”

Helpful Report

Posted 1 year ago

Hello, thank you so much for your continued support and kind words about our products. It truly means a lot to us! We're really sorry to hear that the next day delivery didn't meet expectations, especially after paying extra for it. That’s certainly not the experience we aim to provide, and we’ll be reviewing this with our delivery partner to help ensure it doesn’t happen again. We really appreciate your feedback and understanding! Best regards, Aleksandra, Management Team, My 1st Years

Posted 1 year ago

My 1st Years is rated 4.4 based on 3,940 reviews