Name: My 1st Years
Address: DC4 Cheaney Drive, Grange Park Industrial Estate, Northampton, Northamptonshire
Rating: 4.40

“Excellent experience - easy to order - arrived quickly - well packaged in lovely complimentary gift box. My grandson is all set for nursery with his new back-pack 😊”

Helpful Report

Posted 7 months ago

Hi, thank you so much for your kind and positive review! We’re thrilled to hear that you had a great experience with us. Your feedback is incredibly valuable to our team, and it helps us continue to improve and strive for excellence in everything we do. It’s customers like you that make all our efforts worthwhile, and we’re so glad to have been able to meet your expectations. We look forward to serving you again soon! Best regards, Aleksandra, Management Team, My 1st Years

Posted 7 months ago

“Really lovely quality bag, just wish the name was a different colour as it blends into the bag a bit too much.”

Helpful Report

Posted 7 months ago

Hi, thank you for your feedback! We’re glad you love the bag. We appreciate your comment about the personalisation colour and will take it on board as we continue to improve our products. Best regards, Aleksandra, Management Team, My 1st Years

Posted 7 months ago

“Excellent experience all round”

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Posted 7 months ago

Hi, thank you so much for your kind and positive review! We’re thrilled to hear that you had a great experience with us. Your feedback is incredibly valuable to our team, and it helps us continue to improve and strive for excellence in everything we do. It’s customers like you that make all our efforts worthwhile, and we’re so glad to have been able to meet your expectations. We look forward to serving you again soon! Best regards, Aleksandra, Management Team, My 1st Years

Posted 7 months ago

“Good product but experience marred by the delivery company who arranged to deliver 3 times and failed on each occasion. 4th time lucky.”

Helpful Report

Posted 7 months ago

Hi, thank you so much for taking the time to leave a review. While we’re truly grateful for your feedback, we’re genuinely saddened to hear that your experience did not meet your expectations in every way. At My 1st Years, we strive to provide the highest quality products and service, and we take all comments to heart. Your feedback is invaluable to us, as it helps us identify areas where we can improve and ensure a better experience for all our customers. We are constantly learning and hearing directly from our customers allows us to make meaningful changes. We sincerely hope that, despite this experience, you’ll consider giving us another opportunity in the future to provide you with the quality and service we aim to deliver. Best regards, Aleksandra, Management Team, My 1st Years

Posted 6 months ago

“I haven’t received my order yet!”

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Posted 7 months ago

Hi, we’re very sorry to hear about the delay and understand your frustration. We’ll pass your feedback on regarding the delivery. We can see that a replacement has now been delivered, and we hope everything has arrived as expected. Best regards, Aleksandra, Management Team, My 1st Years

Posted 6 months ago

“Really pleased with my order, beautifully boxed and prepared . quality of order 10 out of 10 thank you x”

Helpful Report

Posted 7 months ago

Hi, thank you so much for your kind and positive review! We’re thrilled to hear that you had a great experience with us. Your feedback is incredibly valuable to our team, and it helps us continue to improve and strive for excellence in everything we do. It’s customers like you that make all our efforts worthwhile, and we’re so glad to have been able to meet your expectations. We look forward to serving you again soon! Best regards, Aleksandra, Management Team, My 1st Years

Posted 7 months ago

“I ordered the musical box on the 29 November but didn't receive it until the 9 December, the distribution centre at fault there. The musical box is lovely, a Christmas gift for my great granddaughter, I hope she loves it as much as I do. With her name on it too, a keepsake.”

Helpful Report

Posted 7 months ago

Hi, thank you so much for your kind words! We’re delighted to hear that you love the musical box. We’re sorry for the delay in delivery and appreciate your patience. We hope she treasures it as much as you do, and that it brings lots of joy this Christmas! Best regards, Aleksandra, Management Team, My 1st Years

Posted 7 months ago

“My evri parcel was stolen due to the delivery man leaving it outside so my £90 worth of orders was taken right before Christmas!!!”

Helpful Report

Posted 7 months ago

Hi, we’re really sorry to hear about this. Please contact our customer service team, who will be happy to help resolve the issue as quickly as possible. Best regards, Aleksandra, Management Team, My 1st Years

Posted 7 months ago

“Have ordered a few things from My 1st Years, always beautiful things and personalised brilliantly too, easy to order and fast delivery.”

Helpful Report

Posted 7 months ago

Hi, thank you so much for your kind and positive review! We’re thrilled to hear that you had a great experience with us. Your feedback is incredibly valuable to our team, and it helps us continue to improve and strive for excellence in everything we do. It’s customers like you that make all our efforts worthwhile, and we’re so glad to have been able to meet your expectations. We look forward to serving you again soon! Best regards, Aleksandra, Management Team, My 1st Years

Posted 7 months ago

“Lovely product, speedy delivery, very pleased”

Helpful Report

Posted 7 months ago

Hi, thank you so much for your kind and positive review! We’re thrilled to hear that you had a great experience with us. Your feedback is incredibly valuable to our team, and it helps us continue to improve and strive for excellence in everything we do. It’s customers like you that make all our efforts worthwhile, and we’re so glad to have been able to meet your expectations. We look forward to serving you again soon! Best regards, Aleksandra, Management Team, My 1st Years

Posted 7 months ago

“Beautiful products. Very soft, good quality . A lovely gift for a newborn.”

Helpful Report

Posted 7 months ago

Hi, thank you so much for your kind and positive review! We’re thrilled to hear that you had a great experience with us. Your feedback is incredibly valuable to our team, and it helps us continue to improve and strive for excellence in everything we do. It’s customers like you that make all our efforts worthwhile, and we’re so glad to have been able to meet your expectations. We look forward to serving you again soon! Best regards, Aleksandra, Management Team, My 1st Years

Posted 7 months ago

“Its adorable and my grandaughter will love it”

Helpful Report

Posted 7 months ago

Hi, thank you so much for your kind and positive review! We’re thrilled to hear that you had a great experience with us. Your feedback is incredibly valuable to our team, and it helps us continue to improve and strive for excellence in everything we do. It’s customers like you that make all our efforts worthwhile, and we’re so glad to have been able to meet your expectations. We look forward to serving you again soon! Best regards, Aleksandra, Management Team, My 1st Years

Posted 7 months ago

“Beautiful just name i feel could of been bigger”

Helpful Report

Posted 7 months ago

Hi, thank you for your review! We’re so glad you love the item. We’re sorry to hear the name wasn’t as big as you expected. We’ll be sure to pass this feedback to our product team. Your comments really do help us improve. Best regards, Aleksandra, Management Team, My 1st Years

Posted 7 months ago

“Good quality fast delivery”

Helpful Report

Posted 7 months ago

Hi, thank you so much for your kind and positive review! We’re thrilled to hear that you had a great experience with us. Your feedback is incredibly valuable to our team, and it helps us continue to improve and strive for excellence in everything we do. It’s customers like you that make all our efforts worthwhile, and we’re so glad to have been able to meet your expectations. We look forward to serving you again soon! Best regards, Aleksandra, Management Team, My 1st Years

Posted 7 months ago

“Good service, all went smoothly. The safari personalised rucksack is lovely. Verh happy.”

Helpful Report

Posted 7 months ago

Hi, thank you so much for your kind and positive review! We’re thrilled to hear that you had a great experience with us. Your feedback is incredibly valuable to our team, and it helps us continue to improve and strive for excellence in everything we do. It’s customers like you that make all our efforts worthwhile, and we’re so glad to have been able to meet your expectations. We look forward to serving you again soon! Best regards, Aleksandra, Management Team, My 1st Years

Posted 7 months ago

“Parcel lost, didn’t receive gifts in time for my son’s first birthday when ordered in very good time. Still no resolution of missing parcel. My first years need to stop using Evri, will never be using again”

Helpful Report

Posted 7 months ago

Hi, we’re very sorry to hear about this. As soon as we learned there was an issue with your parcel, we raised an investigation with Evri. We’ll be in touch with you as soon as possible with an update. Best regards, Aleksandra, Management Team, My 1st Years

Posted 7 months ago

“Fantastic service, items arrived really quickly and lovely quality.”

Helpful Report

Posted 7 months ago

Hi, thank you so much for your kind and positive review! We’re thrilled to hear that you had a great experience with us. Your feedback is incredibly valuable to our team, and it helps us continue to improve and strive for excellence in everything we do. It’s customers like you that make all our efforts worthwhile, and we’re so glad to have been able to meet your expectations. We look forward to serving you again soon! Best regards, Aleksandra, Management Team, My 1st Years

Posted 7 months ago

“A geat crocodile, and very efficient and exemplary support from Irina when the delivery went wrong which I really appreciated.”

Helpful Report

Posted 7 months ago

Hi, thank you so much for your lovely review! We're delighted to hear you happy with your purchase, and it’s wonderful to know we were able to support you so efficiently when there was an issue with delivery. We truly appreciate your kind words. Best regards, Aleksandra, Management Team, My 1st Years

Posted 7 months ago

“Still havnt received my order”

Helpful Report

Posted 7 months ago

Hi, we’re really sorry to hear about this. As soon as we became aware of the issue with your parcel, we immediately raised an investigation with Evri. Our team is closely monitoring the situation and will be in touch with you as soon as possible with an update. Best regards, Aleksandra, Management Team, My 1st Years

Posted 7 months ago

“Good quality well presented prompt delivery”

Helpful Report

Posted 7 months ago

Hi, thank you so much for your kind and positive review! We’re thrilled to hear that you had a great experience with us. Your feedback is incredibly valuable to our team, and it helps us continue to improve and strive for excellence in everything we do. It’s customers like you that make all our efforts worthwhile, and we’re so glad to have been able to meet your expectations. We look forward to serving you again soon! Best regards, Aleksandra, Management Team, My 1st Years

Posted 7 months ago

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