Name: My 1st Years
Address: DC4 Cheaney Drive, Grange Park Industrial Estate, Northampton, Northamptonshire
Rating: 4.40

“I have purchased a number of items in the past from My 1st Years and have always been happy. However, despite little use (kept at Nanny's house) after one year, 4 months the table top activity centre I purchased broke. The actual leg collapsed when my grandson played with it. After reaching out to My 1st Years, they have kindly offered me a store credit as compensation. Thank you.”

Helpful Report

Posted 5 months ago

Hi, thank you for your review and for being a returning customer. We really appreciate your continued support. We’re sorry to hear that the item developed a fault, especially with such light use, as that’s not what we expect from our products. We’re glad our customer service team was able to provide store credit for you and help reach a positive resolution. Your feedback is important to us, and we’ll continue working to improve our product durability and overall experience. Thank you again for your understanding and kind words. Best regards, Aleksandra, Management Team, My 1st Years

Posted 5 months ago

“Great products”

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Posted 5 months ago

Hi, thank you so much for your kind and positive review! We’re thrilled to hear that you had a great experience with us. Your feedback is incredibly valuable to our team, and it helps us continue to improve and strive for excellence in everything we do. It’s customers like you that make all our efforts worthwhile, and we’re so glad to have been able to meet your expectations. We look forward to serving you again soon! Best regards, Aleksandra, Management Team, My 1st Years

Posted 5 months ago

“This will be 6th robe I have bought as a gift and always delighted with them. Beautifully wrapped always.”

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Posted 5 months ago

Hi, thank you so much for your kind and positive review! We’re thrilled to hear that you had a great experience with us. Your feedback is incredibly valuable to our team, and it helps us continue to improve and strive for excellence in everything we do. It’s customers like you that make all our efforts worthwhile, and we’re so glad to have been able to meet your expectations. We look forward to serving you again soon! Best regards, Aleksandra, Management Team, My 1st Years

Posted 5 months ago

“Absolutely fantastic items from my 1st years Many thanks”

Helpful Report

Posted 5 months ago

Hi, thank you so much for your kind and positive review! We’re thrilled to hear that you had a great experience with us. Your feedback is incredibly valuable to our team, and it helps us continue to improve and strive for excellence in everything we do. It’s customers like you that make all our efforts worthwhile, and we’re so glad to have been able to meet your expectations. We look forward to serving you again soon! Best regards, Aleksandra, Management Team, My 1st Years

Posted 5 months ago

“Great place to buy first class baby clothing! Great first class items with great prices. Highly recommend😀👍”

Helpful Report

Posted 5 months ago

Hi, thank you so much for your kind and positive review! We’re thrilled to hear that you had a great experience with us. Your feedback is incredibly valuable to our team, and it helps us continue to improve and strive for excellence in everything we do. It’s customers like you that make all our efforts worthwhile, and we’re so glad to have been able to meet your expectations. We look forward to serving you again soon! Best regards, Aleksandra, Management Team, My 1st Years

Posted 5 months ago

“I've bought a number of items from My 1st Years. Always quality and will buy again.”

Helpful Report

Posted 5 months ago

Hi, thank you so much for your kind and positive review! We’re thrilled to hear that you had a great experience with us. Your feedback is incredibly valuable to our team, and it helps us continue to improve and strive for excellence in everything we do. It’s customers like you that make all our efforts worthwhile, and we’re so glad to have been able to meet your expectations. We look forward to serving you again soon! Best regards, Aleksandra, Management Team, My 1st Years

Posted 5 months ago

“Although the dressing gowns are beautiful, I'm disappointed they were packaged together as it was clear i bought separate items for different children.”

Helpful Report

Posted 5 months ago

Hello, we’re sorry for any disappointment. We do include one complimentary gift box per order. If you’d like to gift items separately, additional boxes can be selected and purchased at checkout. Best regards, Aleksandra, Management Team, My 1st Years

Posted 5 months ago

“A lovely mix of gifts for anyone with a new baby!”

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Posted 5 months ago

Hi, thank you so much for the 4-star rating! We truly appreciate you taking the time to support us. It means a lot to know that you were happy with your experience. If you ever have any feedback, questions, or need assistance in the future, we’re always here to help. Thanks again for choosing us! Best regards, Aleksandra, Management Team, My 1st Years

Posted 5 months ago

“Always great quality unique gifts”

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Posted 5 months ago

Hi, thank you so much for your kind and positive review! We’re thrilled to hear that you had a great experience with us. Your feedback is incredibly valuable to our team, and it helps us continue to improve and strive for excellence in everything we do. It’s customers like you that make all our efforts worthwhile, and we’re so glad to have been able to meet your expectations. We look forward to serving you again soon! Best regards, Aleksandra, Management Team, My 1st Years

Posted 5 months ago

“Beautiful times!! Baby loves them.”

Helpful Report

Posted 5 months ago

Hi, thank you so much for your kind and positive review! We’re thrilled to hear that you had a great experience with us. Your feedback is incredibly valuable to our team, and it helps us continue to improve and strive for excellence in everything we do. It’s customers like you that make all our efforts worthwhile, and we’re so glad to have been able to meet your expectations. We look forward to serving you again soon! Best regards, Aleksandra, Management Team, My 1st Years

Posted 5 months ago

“Lovely gift - great quality too!”

Helpful Report

Posted 5 months ago

Hi, thank you so much for your kind and positive review! We’re thrilled to hear that you had a great experience with us. Your feedback is incredibly valuable to our team, and it helps us continue to improve and strive for excellence in everything we do. It’s customers like you that make all our efforts worthwhile, and we’re so glad to have been able to meet your expectations. We look forward to serving you again soon! Best regards, Aleksandra, Management Team, My 1st Years

Posted 5 months ago

“I’ve bought a couple of items off you and every time the quality is brilliant. Price is brilliant and they were much loved, thank you.”

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Posted 5 months ago

Hey! Thank you so much for leaving us a great review. We’re delighted you had a good experience with My 1st Years 😊 Shannon My 1st Years Management Team

Posted 5 months ago

“It still has not arrived and we cannot trace it anywhere”

Helpful Report

Posted 5 months ago

Hi, thank you for taking the time to share your feedback. We sincerely apologise for any inconvenience you may have experienced, and we appreciate the opportunity to address your concerns. We understand that your experience did not meet your expectations, and we want to assure you that we take your feedback seriously. We would greatly appreciate the opportunity to discuss your experience further. Would you mind looking into the email I sent recently so we can look into having this resolved ASAP? Thanks so much! Shannon- My 1st Years Management Team.

Posted 5 months ago

“Omg so happy with this purchase So so good looking Made me so happy”

Helpful Report

Posted 5 months ago

Hey! Thank you so much for leaving us a great review. We’re delighted you had a good experience with My 1st Years 😊 Shannon My 1st Years Management Team

Posted 5 months ago

“Poor service. Item took 2 weeks to arrive, which was after the event it was needed for. No updates on the delay. Shocking!”

Helpful Report

Posted 5 months ago

Hi, thanks for sharing your feedback. We’re sorry your experience didn’t match your expectations. We understand the importance of timely delivery and regret that we were unable to meet your expectations in this instance. At My 1st Years, we always strive to provide the best service possible to our valued customers. We understand that certain orders may be time-sensitive, and we recommend choosing our express delivery service for urgent needs. This option ensures quicker delivery and can help meet your deadlines more effectively. Your satisfaction is of utmost importance to us, and we are committed to improving our services based on valuable feedback from customers like you. Please feel free to reach out to support@my1styears.com with the subject 'Feefo - Shannon' with any further comments, concerns, or suggestions you wish to share. Shannon- My 1st Years Management Team.

Posted 5 months ago

“Beautiful”

Helpful Report

Posted 5 months ago

Hey! Thank you so much for leaving us a great review. We’re delighted you had a good experience with My 1st Years 😊 Shannon My 1st Years Management Team

Posted 5 months ago

“Such a beautiful product. First time I used My 1st Years. Fabulous quality and beautifully packaged, my 8 month old grandson will stay warm and cosy in this beautiful greasing gown. I’ll be back 😃”

Helpful Report

Posted 5 months ago

Hey! Thank you so much for leaving us a great review. We’re delighted you had a good experience with My 1st Years 😊 Shannon My 1st Years Management Team

Posted 5 months ago

“Fantastic value and gorgeous products. Lovely presented”

Helpful Report

Posted 5 months ago

Hey! Thank you so much for leaving us a great review. We’re delighted you had a good experience with My 1st Years 😊 Shannon My 1st Years Management Team

Posted 5 months ago

“Ive ordered a few times from this company and every time I have been so happy with the outcome. Excellent.”

Helpful Report

Posted 5 months ago

Hey! Thank you so much for leaving us a great review. We’re delighted you had a good experience with My 1st Years 😊 Shannon My 1st Years Management Team

Posted 5 months ago

“Absolutely wonderful quality and will order items in the future.”

Helpful Report

Posted 5 months ago

Hey! Thank you so much for leaving us a great review. We’re delighted you had a good experience with My 1st Years 😊 Shannon My 1st Years Management Team

Posted 5 months ago

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