Name: My 1st Years
Address: DC4 Cheaney Drive, Grange Park Industrial Estate, Northampton, Northamptonshire
Rating: 4.40

“So soft , beautiful design. Packed in a wonderful box . Delivered quickly. Thank you so much I’m thrilled”

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Posted 7 months ago

Hi, thank you so much for your kind and positive review! We’re thrilled to hear that you had a great experience with us. Your feedback is incredibly valuable to our team, and it helps us continue to improve and strive for excellence in everything we do. It’s customers like you that make all our efforts worthwhile, and we’re so glad to have been able to meet your expectations. We look forward to serving you again soon! Best regards, Aleksandra, Management Team, My 1st Years

Posted 7 months ago

“Still not delivered”

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Posted 7 months ago

Hi, we’re so sorry for the delay. Your order was shipped on time, but it seems the courier is experiencing delays. An investigation has been raised, and we’re following this up to ensure your parcel reaches you as soon as possible. Best regards, Aleksandra, Management Team, My 1st Years

Posted 7 months ago

“Really beautiful item, lovely packaging - quick service”

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Posted 7 months ago

Hi, thank you so much for your kind and positive review! We’re thrilled to hear that you had a great experience with us. Your feedback is incredibly valuable to our team, and it helps us continue to improve and strive for excellence in everything we do. It’s customers like you that make all our efforts worthwhile, and we’re so glad to have been able to meet your expectations. We look forward to serving you again soon! Best regards, Aleksandra, Management Team, My 1st Years

Posted 7 months ago

“lovely gifts”

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Posted 7 months ago

Hi, thank you so much for your kind and positive review! We’re thrilled to hear that you had a great experience with us. Your feedback is incredibly valuable to our team, and it helps us continue to improve and strive for excellence in everything we do. It’s customers like you that make all our efforts worthwhile, and we’re so glad to have been able to meet your expectations. We look forward to serving you again soon! Best regards, Aleksandra, Management Team, My 1st Years

Posted 7 months ago

“I dont have the goods even though it says the parcel is delivered”

Helpful Report

Posted 7 months ago

Hi, we’re sorry to hear this. Our records show that the parcel was delivered, but if you are unable to locate it, please get in touch with us so we can assist you further. Best regards, Aleksandra, Management Team, My 1st Years

Posted 7 months ago

“First order came with the personalisation on box and card squint and second order came with the personalisation missing from front of box. I had to email twice only consolation was 2 new boxes were sent out express delivery but will not order from here again.”

Helpful Report

Posted 7 months ago

Hi, we’re sorry for the issues with your order, but we’re glad we were able to resolve it and send out replacement boxes via express delivery. We hope you might give us another chance in the future so we can provide a smoother experience and show improvements. Best regards, Aleksandra, Management Team, My 1st Years

Posted 7 months ago

“This is the first time I have used this company,beautifully made, lovely packaging, prompt service and delivery, I would highly recommend it.”

Helpful Report

Posted 7 months ago

Hi, thank you so much for your kind and positive review! We’re thrilled to hear that you had a great experience with us. Your feedback is incredibly valuable to our team, and it helps us continue to improve and strive for excellence in everything we do. It’s customers like you that make all our efforts worthwhile, and we’re so glad to have been able to meet your expectations. We look forward to serving you again soon! Best regards, Aleksandra, Management Team, My 1st Years

Posted 7 months ago

“Good experience”

Helpful Report

Posted 7 months ago

Hi, thank you so much for your kind and positive review! We’re thrilled to hear that you had a great experience with us. Your feedback is incredibly valuable to our team, and it helps us continue to improve and strive for excellence in everything we do. It’s customers like you that make all our efforts worthwhile, and we’re so glad to have been able to meet your expectations. We look forward to serving you again soon! Best regards, Aleksandra, Management Team, My 1st Years

Posted 7 months ago

“This is my 16th email regarding a single item, (including a second review). The item hasn't even turned up yet - after a phone call I was promised EVRI will give an answer in 48 hours. 🙄”

Helpful Report

Posted 7 months ago

Hi, we’re very sorry for the delay and completely understand your frustration. Although your order was shipped well before the dispatch date, we’ve been unable to track it. We’ve emailed you directly with a resolution and hope this helps to resolve the issue. Best regards, Aleksandra, Management Team, My 1st Years

Posted 7 months ago

“Lovely toy my daughter will love it. Great quality”

Helpful Report

Posted 7 months ago

Hi, thank you so much for your kind and positive review! We’re thrilled to hear that you had a great experience with us. Your feedback is incredibly valuable to our team, and it helps us continue to improve and strive for excellence in everything we do. It’s customers like you that make all our efforts worthwhile, and we’re so glad to have been able to meet your expectations. We look forward to serving you again soon! Best regards, Aleksandra, Management Team, My 1st Years

Posted 7 months ago

“Stunning doll, absolutely gorgeous, amazing personalisation”

Helpful Report

Posted 7 months ago

Hi, thank you so much for your kind and positive review! We’re thrilled to hear that you had a great experience with us. Your feedback is incredibly valuable to our team, and it helps us continue to improve and strive for excellence in everything we do. It’s customers like you that make all our efforts worthwhile, and we’re so glad to have been able to meet your expectations. We look forward to serving you again soon! Best regards, Aleksandra, Management Team, My 1st Years

Posted 7 months ago

“Absolutely beautiful iteams my granddaughter will love them xx”

Helpful Report

Posted 7 months ago

Hi, thank you so much for your kind and positive review! We’re thrilled to hear that you had a great experience with us. Your feedback is incredibly valuable to our team, and it helps us continue to improve and strive for excellence in everything we do. It’s customers like you that make all our efforts worthwhile, and we’re so glad to have been able to meet your expectations. We look forward to serving you again soon! Best regards, Aleksandra, Management Team, My 1st Years

Posted 7 months ago

“Received promptly, nice backpack however expensive for what it is (I had to buy as a Christmas present!)”

Helpful Report

Posted 7 months ago

Hi, thank you for your feedback! We’re glad to hear your backpack arrived promptly and that you like it. We appreciate your comments regarding the price and will take them on board as we continue to improve our products. Best regards, Aleksandra, Management Team, My 1st Years

Posted 7 months ago

“Prompt, efficient ordering and delivery, thank you”

Helpful Report

Posted 7 months ago

Hi, thank you so much for your kind and positive review! We’re thrilled to hear that you had a great experience with us. Your feedback is incredibly valuable to our team, and it helps us continue to improve and strive for excellence in everything we do. It’s customers like you that make all our efforts worthwhile, and we’re so glad to have been able to meet your expectations. We look forward to serving you again soon! Best regards, Aleksandra, Management Team, My 1st Years

Posted 7 months ago

“I love my grandson’s towel. My 1st Years have been brilliant.”

Helpful Report

Posted 7 months ago

Hi, thank you so much for your kind and positive review! We’re thrilled to hear that you had a great experience with us. Your feedback is incredibly valuable to our team, and it helps us continue to improve and strive for excellence in everything we do. It’s customers like you that make all our efforts worthwhile, and we’re so glad to have been able to meet your expectations. We look forward to serving you again soon! Best regards, Aleksandra, Management Team, My 1st Years

Posted 7 months ago

“My item was dumped at the gate post got very wet in the rain they said they'd send another box out and that's not arrived!!”

Helpful Report

Posted 7 months ago

Hi, we’re very sorry for the inconvenience and will pass your feedback on to the Evri team. The replacement was delivered, but as requested, we will send another one at a time when you are available at the address. Best regards, Aleksandra, Management Team, My 1st Years

Posted 7 months ago

“Our order was delivered promptly and the presentation box absolutely lovely cannot wait for my Great Grandson to open it on Christmas morning to see his dinosaur dressing gown he is going to love it”

Helpful Report

Posted 7 months ago

Hi, thank you so much for your kind and positive review! We’re thrilled to hear that you had a great experience with us. Your feedback is incredibly valuable to our team, and it helps us continue to improve and strive for excellence in everything we do. It’s customers like you that make all our efforts worthwhile, and we’re so glad to have been able to meet your expectations. We look forward to serving you again soon! Best regards, Aleksandra, Management Team, My 1st Years

Posted 7 months ago

“You can clearly see the iron print burnt on the sack. Help was simply to return it, but the issue remains that the replacement sack would likely have the transfer marks too. Poor quality, poor service - especially as black Friday ended up more expensive!”

Helpful Report

Posted 7 months ago

Hi, thank you for taking the time to leave a review. While we're grateful for your feedback, we're saddened to hear that not everything met your expectations. We truly appreciate your comments, as they help us improve and provide a better experience for all our customers. Sincerely, Aleksandra from the My 1st Years Management Team

Posted 7 months ago

“I think the personalised Tonie box is great but it's not for me! Hopefully the recipient thinks so too!”

Helpful Report

Posted 7 months ago

Hi, thank you so much for your kind and positive review! We’re thrilled to hear that you had a great experience with us. Your feedback is incredibly valuable to our team, and it helps us continue to improve and strive for excellence in everything we do. It’s customers like you that make all our efforts worthwhile, and we’re so glad to have been able to meet your expectations. We look forward to serving you again soon! Best regards, Aleksandra, Management Team, My 1st Years

Posted 7 months ago

“My product hasn’t arrived after 2 weeks. They are investigating…”

Helpful Report

Posted 7 months ago

Hi, we’re very sorry for the delay. I can see that our customer service team has already offered you a replacement. Please reply directly to the email thread so we can assist you further. Best regards, Aleksandra, Management Team, My 1st Years

Posted 7 months ago

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