Name: My 1st Years
Address: DC4 Cheaney Drive, Grange Park Industrial Estate, Northampton, Northamptonshire
Rating: 4.40

“Love the advent calendar I ordered but the stocking and sack were both personalised with hideous cheap looking stickers instead of being embroidered. (The advent calendar is also done this way but at least it's small enough to get away with). The title on the listing has the word "embroidered" and the price point is very much in line with embroidery so I feel very mislead. I left reviews on the individual products to warn others but these have been hidden by the company (or weren't visible last time I looked) which again is very misleading for consumers. I would not recommend shopping here, have warned everyone i meet with kids not to and won't be again myself.”

Helpful Report

Posted 8 months ago

Hi, we’re very sorry to hear that you’re disappointed and appreciate you taking the time to share your feedback. We understand your concerns regarding the personalisation on the stocking and sack and we will pass the feedback to the relevant team. Regarding the reviews, we do not hide customer feedback intentionally. If you experienced an issue with visibility, this may have been a technical error, and we appreciate you letting us know. We completely understand your frustration and are sorry that your experience did not meet your expectations. Your comments will be passed on to our team to help improve clarity and ensure our listings accurately reflect the products. Best regards, Aleksandra, Management Team, My 1st Years

Posted 8 months ago

“The quality of the products are rubbish especially when the item is at an extortionate price.”

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Posted 8 months ago

Hi, thank you for taking the time to leave a review. While we're grateful for your feedback, we're saddened to hear that not everything met your expectations. We truly appreciate your comments, as they help us improve and provide a better experience for all our customers. Sincerely, Aleksandra from the My 1st Years Management Team

Posted 8 months ago

“Not been delivered”

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Posted 8 months ago

Hi, thank you for taking the time to share your feedback. We sincerely apologise for any inconvenience you may have experienced, and we appreciate the opportunity to address your concerns. We want to assure you that we take your feedback seriously. Our team is currently investigating the issues you've raised, and we are committed to making the necessary improvements to enhance our service. We would greatly appreciate the opportunity to discuss your experience further. Would you mind looking into the email I sent recently so we can look into having this resolved offline? Thanks so much! Aleksandra - My 1st Years Management Team.

Posted 8 months ago

“We ordered the red personalised stocking and matching Christmas sack, love them! My sister is ordering them too after seeing them. I noted some comments about the name being printed on rather than embroidered but I think the price would significantly have to go up and I'm more than happy with the quality.”

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Posted 8 months ago

Hi, thank you so much for your lovely review! We’re thrilled to hear you love the red personalised stocking and matching Christmas sack. It’s fantastic that your sister wants to order them too! We really appreciate your kind words about the quality and completely understand your thoughts on the printing. We’re so glad it’s worked well for you. Best regards, Aleksandra, Management Team, My 1st Years

Posted 8 months ago

“Very pleased with purchases 😁”

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Posted 8 months ago

Hi, thank you so much for your kind and positive review! We’re thrilled to hear that you had a great experience with us. Your feedback is incredibly valuable to our team, and it helps us continue to improve and strive for excellence in everything we do. It’s customers like you that make all our efforts worthwhile, and we’re so glad to have been able to meet your expectations. We look forward to serving you again soon! Best regards, Aleksandra, Management Team, My 1st Years

Posted 8 months ago

“Great service. Easy to order and kept up to date with delivery”

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Posted 8 months ago

Hi, thank you so much for your kind and positive review! We’re thrilled to hear that you had a great experience with us. Your feedback is incredibly valuable to our team, and it helps us continue to improve and strive for excellence in everything we do. It’s customers like you that make all our efforts worthwhile, and we’re so glad to have been able to meet your expectations. We look forward to serving you again soon! Best regards, Aleksandra, Management Team, My 1st Years

Posted 8 months ago

“I am so pleased every time with my order. Thank you for such great quality and service.”

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Posted 8 months ago

Hi, thank you so much for your kind and positive review! We’re thrilled to hear that you had a great experience with us. Your feedback is incredibly valuable to our team, and it helps us continue to improve and strive for excellence in everything we do. It’s customers like you that make all our efforts worthwhile, and we’re so glad to have been able to meet your expectations. We look forward to serving you again soon! Best regards, Aleksandra, Management Team, My 1st Years

Posted 8 months ago

“Lovely personalised gifts”

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Posted 8 months ago

Hi, thank you so much for your kind and positive review! We’re thrilled to hear that you had a great experience with us. Your feedback is incredibly valuable to our team, and it helps us continue to improve and strive for excellence in everything we do. It’s customers like you that make all our efforts worthwhile, and we’re so glad to have been able to meet your expectations. We look forward to serving you again soon! Best regards, Aleksandra, Management Team, My 1st Years

Posted 8 months ago

“Very nice 😊”

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Posted 8 months ago

Hi, thank you so much for your kind and positive review! We’re thrilled to hear that you had a great experience with us. Your feedback is incredibly valuable to our team, and it helps us continue to improve and strive for excellence in everything we do. It’s customers like you that make all our efforts worthwhile, and we’re so glad to have been able to meet your expectations. We look forward to serving you again soon! Best regards, Aleksandra, Management Team, My 1st Years

Posted 8 months ago

“Very efficient with regular updates”

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Posted 8 months ago

Hi, thank you so much for your kind and positive review! We’re thrilled to hear that you had a great experience with us. Your feedback is incredibly valuable to our team, and it helps us continue to improve and strive for excellence in everything we do. It’s customers like you that make all our efforts worthwhile, and we’re so glad to have been able to meet your expectations. We look forward to serving you again soon! Best regards, Aleksandra, Management Team, My 1st Years

Posted 8 months ago

“Came quickly and its a lovely picture, thank you”

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Posted 8 months ago

Hi, thank you so much for your kind and positive review! We’re thrilled to hear that you had a great experience with us. Your feedback is incredibly valuable to our team, and it helps us continue to improve and strive for excellence in everything we do. It’s customers like you that make all our efforts worthwhile, and we’re so glad to have been able to meet your expectations. We look forward to serving you again soon! Best regards, Aleksandra, Management Team, My 1st Years

Posted 8 months ago

“Fast delivery and products are of excellent quality”

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Posted 8 months ago

Hi, thank you so much for your kind and positive review! We’re thrilled to hear that you had a great experience with us. Your feedback is incredibly valuable to our team, and it helps us continue to improve and strive for excellence in everything we do. It’s customers like you that make all our efforts worthwhile, and we’re so glad to have been able to meet your expectations. We look forward to serving you again soon! Best regards, Aleksandra, Management Team, My 1st Years

Posted 8 months ago

“Lovely gifts …. Excellent service and a freebie. Will purchase again.”

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Posted 8 months ago

Hi, thank you so much for your kind and positive review! We’re thrilled to hear that you had a great experience with us. Your feedback is incredibly valuable to our team, and it helps us continue to improve and strive for excellence in everything we do. It’s customers like you that make all our efforts worthwhile, and we’re so glad to have been able to meet your expectations. We look forward to serving you again soon! Best regards, Aleksandra, Management Team, My 1st Years

Posted 8 months ago

“Lovely company to deal with very fast and efficient”

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Posted 8 months ago

Hi, thank you so much for your kind and positive review! We’re thrilled to hear that you had a great experience with us. Your feedback is incredibly valuable to our team, and it helps us continue to improve and strive for excellence in everything we do. It’s customers like you that make all our efforts worthwhile, and we’re so glad to have been able to meet your expectations. We look forward to serving you again soon! Best regards, Aleksandra, Management Team, My 1st Years

Posted 8 months ago

“Didn't even get the waynes name right sent me the wrong name next time actually get the names right please”

Helpful Report

Posted 8 months ago

Hi, we’re very sorry for the mistake with the name, and we completely understand your frustration. Please contact us directly so we can make it right and ensure the correct name is used next time. Best regards, Aleksandra, Management Team, My 1st Years

Posted 8 months ago

“My Order has not arrived , It was ordered nearly 2 weeks ago , Disappointed with this service .”

Helpful Report

Posted 8 months ago

Hi, we’re very sorry to hear about the delay and understand your disappointment. Upon checking, it appears your order has already been delivered. If you haven’t received it, please contact us directly so we can help resolve this for you. Best regards, Aleksandra, Management Team, My 1st Years

Posted 8 months ago

“Bought for our grandsons first Christmas. It’s way better than expected ❤️ its absolutely beautiful”

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Posted 8 months ago

Hi, thank you so much for your kind and positive review! We’re thrilled to hear that you had a great experience with us. Your feedback is incredibly valuable to our team, and it helps us continue to improve and strive for excellence in everything we do. It’s customers like you that make all our efforts worthwhile, and we’re so glad to have been able to meet your expectations. We look forward to serving you again soon! Best regards, Aleksandra, Management Team, My 1st Years

Posted 8 months ago

“Lovely stuff!”

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Posted 8 months ago

Hi, thank you so much for the 4-star rating! We truly appreciate you taking the time to support us. It means a lot to know that you were happy with your experience. If you ever have any feedback, questions, or need assistance in the future, we’re always here to help. Thanks again for choosing us! Best regards, Aleksandra, Management Team, My 1st Years

Posted 8 months ago

“An amazing gift ! Would buy again and highly recommend”

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Posted 8 months ago

Hi, thank you so much for your kind and positive review! We’re thrilled to hear that you had a great experience with us. Your feedback is incredibly valuable to our team, and it helps us continue to improve and strive for excellence in everything we do. It’s customers like you that make all our efforts worthwhile, and we’re so glad to have been able to meet your expectations. We look forward to serving you again soon! Best regards, Aleksandra, Management Team, My 1st Years

Posted 8 months ago

“Amazing quality!”

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Posted 8 months ago

Hi, thank you so much for your kind and positive review! We’re thrilled to hear that you had a great experience with us. Your feedback is incredibly valuable to our team, and it helps us continue to improve and strive for excellence in everything we do. It’s customers like you that make all our efforts worthwhile, and we’re so glad to have been able to meet your expectations. We look forward to serving you again soon! Best regards, Aleksandra, Management Team, My 1st Years

Posted 8 months ago

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