“I need products replaced due to either being sent empty or with pump issue. I cannot reach anyone via the phone or via the email provided on your website. Please contact me for product issue.”
“My product arrived on times in original sealed packaging, but empty! I tried calling the customer service line, I left a voicemail. I tried replying to order emails, it bounced back. I emailed the address on hr site for the contact, it bounced back. I filled out an email through the website, no response. I’m so ANGRY!!!!!”
“I use a variety of Neocutis products & like them. I recently received the products for order #21637.
The bottle of Neocutis Micro-Eyes Riche eye cream is defective.
The internal cylinder (containing product) was detached from the external container.
It doesn’t seem like that should impact the ability to dispense product from the smaller cylinder, but all pumping action failed to dispense product.
Makes me wonder if this particular unit missed the product filling stage in the assembly process??
Is it possible to get a replacement for this unit?
Do you want me to return the defective product for your inspection? If so, please provide a prepaid shipping label.
Thank you!
Cathy Bartels
cathytugbar@gmail.com”
“One product is defective. Pump does not work. I took pictures of the eye cream and bill. Sent twice to you but do response from you🥲🥹. I request you check your email and send a replacement product. Ruthanne.randolph@verizon.net”
“My shopping experience was great! I shopped with you many times and it was very easy and the products were delivered in a few days. The free product was appreciated also. I will be back in a few weeks or months. Thank you”
