Name: Myhermes
Rating: 1.19

“Dreadful service Can not get through to speak to anyone ! Delivery has been promised everyday for the last week and still no delivery Poor service Terrible communication Do not rely on this company”

Helpful Report

Posted 4 years ago

“agree with previous person , horrible service ,useless site on internet. Can't talk to the person or wright the complain. Not following the dates what give as estimate delivery.4 days parcel even not picked from drop off point , where suppose to be delivered within 3 working days, avoid Hermes and tell you friends.”

Helpful Report

Posted 4 years ago

“I paid for an item to be returned to the sender. This was collected on the 5th july 2021 and was meant to be returned within 5 working days however this time has now passed. I have used the contact us on the hermes page however only advised that there is a delay 15/7/21 and advises it will be updated in 24 hours however no update since and no updates since I callesd customer service on the phone Was told by the agent that she would contact the depot and that i would be advised of the update today, still noting Calling the customer service only provided the same information which is on my tracking information as well molly the virtual assitant, therefore having waited 15 mins to get through was a waste of time especially as they didnt send an email to the depot as advised. My parcel for return values 179.00 and is sitting idly with no explanation as to what has happend and no real way to get this resolved.....this is a very poor service and will be the 1st and last tine that i use hermes”

Helpful Report

Posted 4 years ago

“My parcel has been with you since the29th June and hasn’t moved on tracking. Automated service. No one to actually talk to. Appalling customer service. Will not be recommending your services to anyone needing to send a package.”

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Posted 4 years ago

“Absolutely totally useless do not use you'll be sorry late no emails rude!!! Total utterly useless!!”

Helpful Report

Posted 4 years ago

“To help future customers I would recommend they use a different company. Courier DIDN’T deliver to our address and it’s proving impossible to speak to anyone. Absolutely disgraceful service! I can only surmise the reason they don’t allow direct contact is because they would be inundated with complaints. Will never buy of another company that uses Hermes.”

Helpful Report

Posted 4 years ago

“To help future customers I would recommend they use a different company. Courier DIDN’T deliver to our address and it’s proving impossible to speak to anyone. Absolutely disgraceful service! I can only surmise the reason they don’t allow direct contact is because they would be inundated with complaints. Will never buy of another company that uses Hermes.”

Helpful Report

Posted 4 years ago

“To help future customers I would recommend they use a different company. Courier DIDN’T deliver to our address and it’s proving impossible to speak to anyone. Absolutely disgraceful service! I can only surmise the reason they don’t allow direct contact is because they would be inundated with complaints. Will never buy of another company that uses Hermes.”

Helpful Report

Posted 4 years ago

“To help future customers I would recommend they use a different company. Courier DIDN’T deliver to our address and it’s proving impossible to speak to anyone. Absolutely disgraceful service! I can only surmise the reason they don’t allow direct contact is because they would be inundated with complaints. Will never buy of another company that uses Hermes.”

Helpful Report

Posted 4 years ago

“To help future customers I would recommend they use a different company. Courier DIDN’T deliver to our address and it’s proving impossible to speak to anyone. Absolutely disgraceful service! I can only surmise the reason they don’t allow direct contact is because they would be inundated with complaints. Will never buy of another company that uses Hermes.”

Helpful Report

Posted 4 years ago

“To help future customers I would recommend they use a different company. Courier DIDN’T deliver to our address and it’s proving impossible to speak to anyone. Absolutely disgraceful service! I can only surmise the reason they don’t allow direct contact is because they would be inundated with complaints. Will never buy of another company that uses Hermes.”

Helpful Report

Posted 4 years ago

“Didn’t even attempt delivery! Can’t get a phone number for the person or anything within hermes, waited 2 hours outside my work for my delivery for not even a attempted delivery! Shocking service!! Never again”

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Posted 4 years ago

“Do not use this company left parcel in plain site for item to be stolen, no care for customers. I advise never to use this company to send parcels. 0/10”

Helpful Report

Posted 4 years ago

“Driver did not ring doorbell or knock, first I knew of alleged delivery was the Email saying delivery successfully completed. No trace of goods outside or nearby. Raised complaint with Hermes at once. Received Email saying driver would be given further training, parcel left in incorrect place, take my complaint up with the supplier.”

Helpful Report

Posted 4 years ago

“I actually DID get my package delivered,securely hidden in my wheelie bin! On bin collection day,too.Well done,HermesThere was a photograph of the garden,from which you were expected to intuit that of course,the bin was the "safe place!" They are probably cheap....even if they were free,you'd still feel cheated.”

Helpful Report

Posted 4 years ago

“Please don't use this service. When I realised that something I had pre-ordered was going to be delivered by Hermes I could almost guarantee that it wouldn't arrive the next day (if I pay extra for next day delivery I expect it). Too many times this courier service has been slow with delivery. Took the day off to wait for them (first Saturday in ages) only for them not to even show up. Cheers.”

Helpful Report

Posted 4 years ago

“NO STARS i have paid for a return 2 weeks ago....has had very little movement on tracking, virtual assistant tells you the same information that is on tracking. Called customer service which was pointless, after waiting 15 mins was told the same information as is on tracking.....i shall avoid ever using them again...i have £200 worth of goods which i have no idea where it is!!!!!! Dont have a customer service numeber if the staff can not help? Its not fair to them or your frastrated customers, who hold for long periods of time to then be told what they already know....”

Helpful Report

Posted 4 years ago

“I deliberately asked for a parcel to be delivered to my business address, knowing that the reception is always available (either manned, or has a bell to ring at the reception desk). I was sent an email at 16:03 stating parcel was undeliverable because no-one was in. I spoke to the receptionist, who said no Hermes courier had been. I was willing to drive to the courier (who should still have been reasonably local, shouldn't they?). But surprise surprise, their contact centre shuts at 16:00. Not that it would have made any difference, as I found it is not possible to talk to anyone - all is done, either on the 'phone or by their Chat Bot - so they do not answer the query or give an option to raise a complaint. Useless, time wasting, money wasting, frustrating. I will never use Hermes to send anything.”

Helpful Report

Posted 4 years ago

“I paid you to deliver my parcle not smash it up now they wont pay up on the claim because it an 1970 80s vintage action man toy gun .its a toy the children played with . Disgusting scamming scumbags .”

Helpful Report

Posted 4 years ago

“Took 35 days to deliver a parcel from Aylesbury to Manchester ! very poor customer service ! Tracking - 1501987247167486”

Helpful Report

Posted 4 years ago

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 9%
Accurate And Undamaged Orders	Greater than 67%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Over A Week
Customer Service	1.1 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

Myhermes Reviews

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