Myhermes Reviews

Name: Myhermes
Rating: 1.19

1.2 Rating 7,030 Reviews

4 %

of reviewers recommend Myhermes

Company Reviews

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Metrics

1.2

Based on 7,030 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 9%
Accurate And Undamaged Orders	Greater than 67%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Over A Week
Customer Service	1.1 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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Location:

Capitol House Capitol Park Morley, Leeds United Kingdom
LS27 0WH

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Myhermes 1 star review on 3rd January 2025

316

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I just has lost 70 quid just because the courier she has left my parcel to some of my neighbour and she did the pictures and I can see clearly is not my door definite let it Proper stupid no respect at all”

Myhermes 1 star review on 13th July 2021

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Posted 4 years ago

“If you want to know what happens to all your 'missing' hermes parcels then watch this!! They aren't missing.......they are stolen by hermes and end up being auctioned off! Wankers! https://youtu.be/KDV3wUVlwoc”

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Posted 4 years ago

“This company has to be the worst company I have ever worked for. They sell you a lie about wages it's not £10 hour, it's not £1 a parcel on a sunday, They pay you different for each parcel but don't tell you that until you receive your pay slip! They tell you you will be paid weekly it's been 6 weeks I have not been released a payment! Dont work for hermes they are a RIP off employing young or foreign people so they can take the P#$S!”

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Posted 4 years ago

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Posted 4 years ago

“They failed to collect parcel as arranged and I have hit a brick wall trying to get the charges refunded. Sent the parcel eventually via locker however after a week the tracking has stalled and of course I cannot get any answers as to why.”

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Posted 4 years ago

“I order stuff from ebay ,Hermes driver handed to someone from flat of block i am living ,very blurry picture he made and see some woman in bathroobe when he handed my delivery .Never no one hand it back to me and i lost about £14 .Horrible experience”

Helpful Report

Posted 4 years ago

“Totally useless. My package was being sent to another country and made it there to the depot or customs. then apparently it was being sent back,yknow as a return. but according to a local Hermes driver,the package was broken and in a bad way so they didn't want to return it. After talking to countless robots(never any real humans) nothing was ever said. Recently spoke to another driver who thinks they've now just trashed the package due to how long it was sitting for. £50 down the drain. so much effort into a package for my best friend ruined by this horrible service. Never again that's what I say. Not one effort was made to return my package,not once.”

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Posted 4 years ago

“Absolutely shocking service. Driver tried 3 days in a row to deliver parcel…to the wrong address. No way of contacting Hermes”

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Posted 4 years ago

“No way to change the delivery address, parcel ended up being left in an insecure place without. Completely impossible to complain or talk to a human. There are much better delivery companies, so just avoid Hermes if at all possible”

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Posted 4 years ago

“Don`t go to work for them . I was a service provider and because some staff was aggressive and I complain high level they close my contract. All staff is same without experience and if you complain you are out. I know now why they don`t have enough driver just because treat them like slave”

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Posted 4 years ago

“Totally disappointed. I live in a block of flats and, despite numerous requests via the app to leave parcels outside the door to my flat on the first floor, any parcels are continually just being left inside the blocks main door, which is totally unsecured. The courier never rings the doorbell, so I never have the opportunity to ask him to bring it up. To make a complaint is virtually impossible as there is no email address fir customer service email, you have to go through a virtual assistant. I did make it through eventually though, but have not had any response! If I had a choice, I would never use Hermes again.”

Helpful Report

Posted 4 years ago

“Is this company alright like mentally who in their right mind puts a package hanging from a fibre wire huh does that make sense. Don’t use this company I repeat don’t use”

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Posted 4 years ago

“Joke of a company, had my parcel over 2 weeks and no way to contact anyone in charge and is there any wonder!! C****”

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Posted 4 years ago

“My hermes delivery lady is lovely so this is nothing against her. But the company are SO TERRIBLE!!!! It's impossible to speak to anyone, their "live assistant" doesn't work, at all. You can only get the exact same information as is displayed on the tracking. No option anywhere to provide feedback. No free form text in "safe place" instructions (I have an outdoor box which is safe for parcels, but the only option is 'porch') Just useless. Completely useless. And the way they treat their staff is horrific apparently, 2 hours a day unpaid to sort parcels.”

Helpful Report

Posted 4 years ago

“Not up to date also lack of information and service”

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Posted 4 years ago

“There drivers lie, say attempted delivery but lie and with no calling card its impossible to get human response A sham ok a company. And shame on their driver john who claimed made a attempted delivery in fockton but lied hope hermes find this driver and take disciplinary action.”

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Posted 4 years ago

“Yet again you’re saying you can’t deliver because no-one in. I have been in all day each time. Bell working. Dreadful service.”

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Posted 4 years ago

“Be very careful using Hermes! They are a faceless company based around a very unhelpful digital assistant. Not a real person. And they don’t have managers to give you call backs. They apparently damaged my parcel beyond repair and then destroyed it. I have a recording of the conversation I had with them and will be posting it to YouTube soon to show how much they care about customers. They should have consulted me before destroying my item, I also do not believe it was damaged because it was made from stainless steel which is virtually indestructible.”

Helpful Report

Posted 4 years ago

“Got delivery date....never arrived....complained...Got email saying parcel will be with me in 48 hrs.....never arrived.......5 days later got email from hermes saying they cant find tracking number that they gave me....complained again and got email saying that I've already contacted them so basically stop bothering them. All this after paying extra for next day delivery.”

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Posted 4 years ago

“Yes they do tell lies and the guy who covers my area refuses to deliver down my 1 mile driveway while all other carriers do , have complained to the local manager at Bodmin who says I can't force him to drive to our house so he returns parcel back to sender, will someone at Hermes sort the Bodmin depot out. I now will try to only order from people who don't use Hermes. They turn the joy of buying something into a stressful event.”

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Posted 4 years ago

Myhermes is rated 1.2 based on 7,030 reviews