Myhermes Reviews

Name: Myhermes
Rating: 1.19

1.2 Rating 7,030 Reviews

4 %

of reviewers recommend Myhermes

Company Reviews

Questions

Metrics

1.2

Based on 7,030 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 9%
Accurate And Undamaged Orders	Greater than 67%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Over A Week
Customer Service	1.1 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

Visit Website

Location:

Capitol House Capitol Park Morley, Leeds United Kingdom
LS27 0WH

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Myhermes 1 star review on 3rd January 2025

316

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Hermes have lost my package and I cannot speak to a human so it's just lost. Terrible customer service in that it doesn't exist.”

Helpful Report

Posted 4 years ago

“Bought of Amazon unaware the courier was the worst courier in the UK, just happened to check tracking which said delivered today by Steve at 12.39PM, I was at the hospital having a mammogram so been out most of the day, Steve from cleethorpes where Is my parcel, that's the second time this week I've had problems with Hermes saying they have delivered and haven't also leaving my other parcel on show to the public to nick, Steve if I'm not in DONNOT LEAVE MY PARCRL ON SHOW TO BE NICKED, YOU'D GET NO STARS FROM ME BUT IT WONT ALLOW YOU TO LEAVE NO STARS, WORST EVER COURIER THERE IS”

Helpful Report

Posted 4 years ago

“This is how Hermes's courier delivers parcel.”

Myhermes 1 star review on 22nd November 2021

Helpful Report

Posted 4 years ago

“totallyagree with mario parcel never moved and contacting them was atrocious. its always best to look for couriers and companies that have human voices and a woking email address! 0 STAR”

Helpful Report

Posted 4 years ago

“Automated chatbot and phone bot.... with two answers and no option to contact if something wrong with the parcel that was sent over 2 weeks ago... No updates or possibility to contact... bot asking for a 4 digit number from tracking when the first one is a Letter C...”

Helpful Report

Posted 4 years ago

“bought golf bag of ebay hermes to deliver no chance every were it went it said parcel too large needs special hermes courer to pick up wrote letter to head office no luck here eather i think they must use mines to deliver dont use this company they are the pits”

Helpful Report

Posted 4 years ago

“Stop your barbaric slaughter of crocodiles for ugly handbags.”

Helpful Report

Posted 4 years ago

“Parcel delivered to wrong house. Contacted courier who tried to get it back but householder too busy to look for it ! We know which house but they will not answer door to us. Hermes in Bodmin has been appalling recently.”

Helpful Report

Posted 4 years ago

“Most useless parcel company I came across. As working person could not get parcel twice. On first occasion Hermes mark ticket as second delivery attempt it’s close to fraud by my standards.I tried to rearrange delivery, no options to leave it in safe places or nearby shop etc. then I went to depo only to hear that they can’t do anything as my parcel if on WAY back to sender!!! Avoid at any cost!!”

Helpful Report

Posted 4 years ago

“Is so bad service, I experience horrible about my parcel, I lose my 2 parcel, total I spending money is €58.97pound, delivery men not leave card for where is my parcel? so after I contact hermes customer support service, they are take pictures proof is my neighbours house number on the gate,not my gate house number, not take pictures proof for parcel?I contact hermes support customer service, also live chat, and just kerp going show me my neighbours and house number gate, from 21th October to now, still not sort out and not answer me, just show me email not long use, is lie lot, when I first contact is work! So hope everyone use this hermes delivery company need carefully your parcel! Thanks”

Helpful Report

Posted 4 years ago

“I do not recommend their services. damaged the parcel which was worth £ 120.”

Helpful Report

Posted 4 years ago

“Stole £800 worth of parcels in one week after a week of chasing parcels that was sent next day delivery one an iPhone has apparently been damaged beyond repair The other a bike still waiting to hear about I keep being told wait 48hrs and getting nowhere”

Helpful Report

Posted 4 years ago

“Lying thieving Ba....D's you say you delivered my parcel and I signed for it you forged my signature and send me a picture of a warehouse I am now seeking legal advice and will see you in court for fraud how dare you say I signed for it you thieving bas...ds.”

Helpful Report

Posted 4 years ago

“Received an email on the 18th November 2021 at 4.49pm to say the courier had tried to deliver my parcel and I was not at home. I hadn't left the house all day”

Helpful Report

Posted 4 years ago

“Given the service they provide one star is too good. They tell you absolutely bundles of lies about your deliveries.”

Helpful Report

Posted 4 years ago

“discusting. Cannot speak to human. Parcel has been lost. Where’s my £20 insurance???”

Myhermes 1 star review on 17th November 2021

Helpful Report

Posted 4 years ago

“Late as usual no explanation. Why retailers continue to use these utter clowns is beyond me! It just reflects badly on them.”

Helpful Report

Posted 4 years ago

“No point in writing a lengthy review. It has all been said before. This company is not only useless it is incredibly useless so much so when you read the reviews you have to laugh. Why does anyone use them. What is the point in a business saving 30p on post and losing a valuable item and a customer. Seems very short sighted to me.”

Helpful Report

Posted 4 years ago

“Brand new item arrived damaged. Paid for insurance cover but used every excuse to avoid paying compensation. Seller won't accept return as the item was pristine when despatched. Now left with an unusable item and £100 out of pocket as item was for a present so will have to purchase replacement. DON'T BOTHER PAYING FOR INSURANCE COVER.”

Helpful Report

Posted 4 years ago

“Message after 5 days to say there is a delay with my parcel - well that didn't need much detective work did it? Nothing further from Hermes - they've evidently lost it. Retailer has to send it all again. I don't understand why anyone still uses this carrier. Every time I have had to use them there is a problem. One driver even chucked the parcel over the side garden gate (6 foot high!). I was in at the time and told her off. Surely it would have been easier to ring the door bell? Would never recommend Hermes. In fact I would say avoid if possible.”

Helpful Report

Posted 4 years ago

Myhermes is rated 1.2 based on 7,030 reviews