Myhermes Reviews

Name: Myhermes
Rating: 1.19

1.2 Rating 7,030 Reviews

4 %

of reviewers recommend Myhermes

Company Reviews

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Metrics

1.2

Based on 7,030 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 9%
Accurate And Undamaged Orders	Greater than 67%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Over A Week
Customer Service	1.1 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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Location:

Capitol House Capitol Park Morley, Leeds United Kingdom
LS27 0WH

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Myhermes 1 star review on 3rd January 2025

316

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Only ever had a bad experience with their deliver service. Couriers not ringing doorbell and failing to deliver constantly.”

Helpful Report

Posted 5 years ago

“I will never use this company again. After losing my parcel, they initially refused to refund the postage , but accepted later on appeal to to do. I felt that because of all the different companies involved in their system that no one seemed to be in control , the drop off blamed the courier and Hermes and visa versa, No confidence at all and reluctant to buy from anyone who uses them as again they have lost incoming parcels.”

Helpful Report

Posted 5 years ago

“Would definitely get 0 stars if it were possible, worst delivery place ever, been waiting on a parcel coming and next thing I get is a text msg saying delivered, what?! No knock on my door and it even said left in save place which was apparently in next doors garden behind plant pots What a joke!! They need shutting down.”

Helpful Report

Posted 5 years ago

“Driver claimed he couldn’t find the house. Yet yodel amazon and Ocado found it ok on the same day. The online assistant is next to useless, sorry is useless. Mails get no response from what the describe as their ‘awesome’ staff. Appreciate it tough times but other delivery companies seem to be coping. Their CEO should be ashamed.”

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Posted 5 years ago

“Say there going to deliver certain time never do still waiting on parcel supposed to be here yesterday...gave me time courier had parcel . Still not here put you off buying if Hermes are delivering ...”

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Posted 5 years ago

“Parcel scanned at local depot but didn't get delivered. Courier admitted 100s of parcels go missing.....impossible to be missing if they have scanned it in their hands. Therefore if they have had parcel......criminal not to deliver. Theft is when someone keeps something that belongs to someone else, incompetence usually results in sacking....whichever? Meanwhile having seen video of 1000s of 'missing parcels' being auctioned is lunacy. Criminal action should be taken”

Helpful Report

Posted 5 years ago

“Even before COVID-19 I did a lot of online shopping. Now that we are in lockdown we are all doing more and I understand that all couriers are busy but Hermes are by a long way the worst couriers I have ever experienced. Yet again yesterday I was home all day and listening for the doorbell but yet again the Hermes driver mysteriously had an issue with getting access to make the delivery. I really really wish businesses would not use Hermes to deliver their products.”

Helpful Report

Posted 5 years ago

“They have lost every single product I have ordered. There's no one to talk to. Customer service is only online and it just redirects you to a robot. Items are left with the same status for weeks on the tracker.”

Helpful Report

Posted 5 years ago

“Hermes need to be investigated, simple as that. From CEO downwards.”

Helpful Report

Posted 5 years ago

“Joe Lycett investigation: https://www.youtube.com/watch?v=KDV3wUVlwoc”

Helpful Report

Posted 5 years ago

“https://www.youtube.com/watch?v=KDV3wUVlwoc”

Helpful Report

Posted 5 years ago

“Zero stars if it was an option, the worst company possible Zero stars if it was an option, terrible company, all you people giving a positive feedback you wouldn’t be if something went wrong and had to deal with Hermes lack of customer service! So if a driver goes away on holiday or has days off work, Hermes policy facilitates there self employed drivers to store parcels in their vans for anything up to several weeks that was collected on there last day of working! Even though they have to pass the depot! The only way to get them to solve a complaint is to drive to there depot and refuse to leave until it is sorted! Don’t bother emailing phoning this will just waste time and whilst you are doing this your parcel will be sold at a auction in the Birmingham area, don’t just take my word for it take joe lycett on channel 4 word for it! Awful company, pay a little extra and use a proper firm! If you use Hermes you will regret it guaranteed! I’ve had lots of problems in the past, I left it over five years and recently thought they can’t still mess up every parcel can they! Sure enough they did for me!”

Helpful Report

Posted 5 years ago

“Over the last 6 months we have had nothing arrive from Hermes. We live at a business address it is 200+ years old and receives post and parcels from every other conceivable courier on a daily basis. Every time the Hermes tracking info is the same, it says “in transit” then Delay please wait 24 hours. Followed by “requested return to sender” The sellers obviously never make the request, but every time is the same. We then have to chase sellers for refunds unless of course they attempt with a different courier. It’s costing us vast amounts of time not getting products required to function, then more re sourcing elsewhere. Usually at Higher cost. There is no helpline, just auto response giving same info and asking to take a survey. The parcel shops can’t help, gave me their helpline number but fobbed off by operative saying only for shop terminal problems. Customer services never respond to email. Is anybody sue ring this and has anyone found a way round it other than no purchasing from merchants that use Hermes. No that all will disclose in advance.”

Helpful Report

Posted 5 years ago

“I’ve had a second parcel returned to me with the excuse that the customer refused the parcel - and one of the “customers” was a returns department!!! I contacted My Hermes through Resolver after getting no response from them. They responded by saying that someone would contact me in 24 hours - it’s now been 24 DAYS without contact!!!!! And that’s after 5 more emails from me. The price you pay for delivery of your parcel should be second to the quality of the service (delivery). Avoid My Hermes at all cost!”

Helpful Report

Posted 5 years ago

“Total garbage. Dropped off a parcel to be collected by Hermes via Parcel2Go on 21st April, for delivery on the 22nd April, £6.50. The parcel has disappeared into the ether, it isn’t at the shop but not showing as collected. It is literally impossible to contact MyHermes. Utterly useless, no stars at all, no customer service at all, and no parcel at all. Sheer rubbish, do not use them at any cost.”

Helpful Report

Posted 5 years ago

“For the last 2 days I had a delivery, but they never arrived. We was at home all day but Hermes couldn't find us. When I tried to call them I been charged 6£.”

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Posted 5 years ago

“Last Sunday I booked for & paid (£4.95) for a parcel collection & onward courier service to its destination. It is now Thursday...no-one has been to collect the parcel & the money left our bank account on Monday. The app is showing that the parcel is out for delivery but it sits in my hall waiting...and waiting...and waiting. Money back please!”

Helpful Report

Posted 5 years ago

“I sent a special book to a friend for his 80th birthday gift. Due to the Government Lockdown for Covid-19, I chose Hermes to collect from my home address and deliver to my friend. I left an instruction to leave the parcel in the front door porch. One week later!!! My friend telephoned and told me the package was found on the roof of a car outside my neighbour's house. The package had obviously been outside all night and was soaking wet. Fortunately my neighbour was able to read a '2' where the remainder of the address was defaced due to the rain. Luckily the parcel was well wrapped and the book and birthday card inside did not appear to be damaged. I have always championed Hermes but now I am disappointed and feel I cannot trust them again.”

Helpful Report

Posted 5 years ago

“ROYAL MAIL IS ROYAL MAIL! I have sent 100s of parcels via Royal Mail to date , not a single parcel lost. I have tried hermes first time in my life, sent a number of parcels, and already 3 lost!!! coating me 400 pounds loss! awful company, awful service, AVOID at all cost!!”

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Posted 5 years ago

“Hermes give up after their first attempted delivery. And then tAke their parcels to an auction house. When the items have clear delivery addresses. My Hermes don’t meet standards. Google myhermes missed delivery auctions. And the items have clear delivery addresses.”

Helpful Report

Posted 5 years ago

Myhermes is rated 1.2 based on 7,030 reviews