Myhermes Reviews

Name: Myhermes
Rating: 1.19

1.2 Rating 7,030 Reviews

4 %

of reviewers recommend Myhermes

Company Reviews

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Metrics

1.2

Based on 7,030 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 9%
Accurate And Undamaged Orders	Greater than 67%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Over A Week
Customer Service	1.1 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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Location:

Capitol House Capitol Park Morley, Leeds United Kingdom
LS27 0WH

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Myhermes 1 star review on 3rd January 2025

316

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Don’t bother, useless company! Sat indoors waiting 8am until 8pm and they never bothered to turn up, second time this has happened. Told me they ran out of time, and to sit in all day Monday and they might come?! Err, people work!!! Won’t collect the panel unattended in a secure place, wanted a signature”

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Posted 6 years ago

“worse liers about the downpatrick bt30 northern ireland staff steal break lie and send items back with even going to your door its a disgrace”

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Posted 6 years ago

“A parcel was dumped over my fence the other day. When I went down to check it turned out to be a Next parcel for number 35. Luckily I only live at number 85 and could deliver it myself. If I wasn't so nice some poor person would have been left without their parcel. Hermes should check their drivers can at least read before sending them out on delivery.”

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Posted 6 years ago

“Can they stop hiring thieves and people that can't read the address. Sooo sh*t, every single time. Need new management or to just close down.”

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Posted 6 years ago

“parcel delivered but not to me!!! no contact at all dealing with eBay seller to get refund rubbish”

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Posted 6 years ago

“Virtually impossible to get any insurance claim on damaged parcels. The amount of photos and detail of photos is ridiculous considering that a person has to open a package to realize if something was damaged or not. You might as well spend absolutely no money on insuring your items as they will never reimburse. Thank you for losing a customer. I will never use hermes again if I have the choice. 1 star is already too many.”

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Posted 6 years ago

“The death of customer service. Unfortunately I wasn't in to take delivery, but they were impossible to contact. They reply to emails days later, their phone is an automated service which doesn't put you through to anything, and their app is a waste of phone space that doesn't allow you to give any delivery instructions. Wouldn't even delay delivery by one day. Once it is marked as return to sender, they make no effort to retry delivery. There's no depot you can go and collect your parcel from. Worst of all, after having my parcel for a few days and refusing to attempt delivery again, they released it and now the parcel is lost. (month and a half later, the sender hasn't received it). Totally unapolagetic, no compensation, awful communication. All of this could have been avoided if they communicated and listened to their customers. Avoid.”

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Posted 6 years ago

“When trcking parcel what use is it to say "on its way".Whereabouts on its way?”

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Posted 6 years ago

“Update on your parcel 10:16 - Fri 31 Jan We're sorry your parcel has been delayed, we'll have it on the move in the next 24 hours 11:31 - Fri 31 Jan We're sorry your parcel has been delayed, we'll have it on the move in the next 24 hours That was the last time I heard from them. They are the most inept courier in the Western Hemisphere, I will not order from a business that uses Hermes and the more people who do this the better. Absolute arseholes!!”

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Posted 6 years ago

“Disgraceful that drivers are allowed to forge your signature and say a parcel has been delivered when it hasn’t. Checked with neighbours, in bins, all of garden, no parcels (2 were supposed to be delivered), no card through my door to allow me to contact the driver, impossible trying to call Hermes “customer service”, online a signature provided which isn’t mine and is basically a squiggle. I live in a cul-de-sac and was watching out for the driver as Hermes are infamous for their bad delivery in my town, no cars or vans even came down my street let alone to my door to deliver a parcel, yet now I’m having to run around calling the companies and providing written evidence because of your lying, incompetent delivery drivers. Will never use your services for sending my own parcels and avoid at all costs when ordering online.”

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Posted 6 years ago

“I've got a parcel from a online seller ; it was quoted first for £8,24 and 3 days later I've received another invoice ,for the same parcel ,for £10.24 cause the parcel was too big 🙄. I really think when the drived pick up the parcel should let us know ,and not be charged extra after the parcel was delived. Really really dissapointed ,and myself and the seller will not use My hermes services anymore and we won't recommend it.”

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Posted 6 years ago

“The worst company ever. Avoid at all costs. No customer service, no way to contact them. Avoid!!”

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Posted 6 years ago

“2 day delivery which would have been fine as someone was at home but 2 days turned into 3 and no one at home and cant redirect to a drop off point with the app or on there website”

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Posted 6 years ago

“Expected a parcel the next day as I paid extra money for it to come sooner. To find out Hermes didn’t even deliver it at all. No one came to the door once.Wasn’t in my house, my garden, near the bins, nowhere! And someone has signed for it but who else could sign for it when I put the correct address. I also contacted people at all the other doors in my area and no one had it. I don’t know who signed it. But anyways, whenever Hermes deliver my stuff, the packaging is always damaged when it gets to me. And I’d like to think that the merchant would send off people’s packages in such an awful condition. Royal Mail do such a better job for me.”

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Posted 6 years ago

“Don't knock your door, throw packages over fence and worse give packages to known to be thief neighbours. Very very worrying as have had packages not turn up in past! Shame shame shame on you Hermes.”

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Posted 6 years ago

“They don't bother to knock your door, throw packages over fences, or worse, leave your packages with your known-to-thieve neighbours making me think more has been given away than I know of as I have had packages not turn up in the past making me think they've been stolen! Very very worrying! Our tracking number: 9536094319399231”

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Posted 6 years ago

“If I could give this company no stars then I would - they should vet their drivers. This is the second time something has been recently sent to us via this company, with tracking. We didn't receive either of our parcels and our CCTV footage shows nobody attempted to deliver to us. Both times show the parcel was signed for (signatures do not even resemble ours) and one showed a photo of the parcel 'left in porch' We don't have a porch and this proves nothing. The driver could have taken a picture anywhere and then taken the parcel back! Hermes should introduce something like a password that only Hermes and the recipient know - the driver couldn't fake that! One of our neighbours has had the same thing happen to her last week, and contacting Hermes seems impossible. The website requires a lot of time to navigate which most people don't have. I wouldn't use this company again. This has called my integrity into question by the seller. We used to have a courier from Hermes who was 100 per cent reliable but she does not deliver any more. The first supplier from whom we did not receive the parcel contacted Hermes but it seems they did not respond. In case you are interested, Hermes, the tracking number was 8179996249668284. How this company is getting past trading standards is beyond me.”

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Posted 6 years ago

“I would give them zero stars but no button for that. Impossible to speak to a human when you have an issue, and you will have very quickly. Spend the extra small amount and use another company.”

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Posted 6 years ago

“Totally useless, look also at Trust Pilot.”

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Posted 6 years ago

“Totally useless! Expecting a delivery on 14 Feb. I get messages telling me it's being delivered, then between 14/15 Feb messages that there is an address query, then they ask me to contact them. Rang the telephone and got a virtual assistant - telling me that they know where my parcel is and it's out for delivery - how if they don't know the address? Tried their online chat which tells me that it doesn't recognise the (copied & pasted) tracking number. Tells me to hold on whilst they transfer to an advisor & this is what I get - Your waiting time is 43 minutes Further to my last its now 8.30pm and I have had two further updates. At 2.49pm their Ebay tracking tells me that it's at Bridgewater with an address query and asks me to get in touch - (again) !!! The Hermes web site at says Your waiting time is 42 minutes Your waiting time is 42 minutes Your waiting time is 42 minutes Your waiting time is 42 minutes Your waiting time is 42 minutes Your waiting time is 42 minutes Your waiting time is 41 minutes Your waiting time is 41 minutes Your waiting time is 41 minutes Absolutely useless. The tracking number I have entered is copied and pasted from your web site. Your web site recognised it! One explanation is that there is an address query however the address is absolutely correct. Then it tells me three times it will be delivered on 15 February. Then it tells me that it will be delivered today 17 February, then it asks me to contact you! A lot of good that has been! Your waiting time is 41 minutes Your waiting time is 40 minutes Not a good service when there is no way to speak to a person! UPDATE at 8.45pm and so it goes on! I receive an update on the ebay tracking (from Hermes) 2.49pm - delay due to an address query Bridgewater. Main HERMES site tells me "we're not able to deliver to the address we have, please get in touch" - again??????? see above! Between then and 6.15pm this evening I have received 3 updates, the last tells me that it's at HERMES local depot and is on its way - I won't be holding my breath because; if they don't understand the address which they have already, how do they know that it's at our local depot??????. Totally useless!!!!!!”

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Posted 6 years ago

Myhermes is rated 1.2 based on 7,030 reviews