Myhermes Reviews

Name: Myhermes
Rating: 1.19

1.2 Rating 7,030 Reviews

4 %

of reviewers recommend Myhermes

Company Reviews

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Metrics

1.2

Based on 7,030 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 9%
Accurate And Undamaged Orders	Greater than 67%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Over A Week
Customer Service	1.1 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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Location:

Capitol House Capitol Park Morley, Leeds United Kingdom
LS27 0WH

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Myhermes 1 star review on 3rd January 2025

316

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“My parcel was stolen (they said 'lost') at my local depot, and it took weeks and many phone calls to receive my compensation. Hermes have the worse customer service, of a company their size, I have ever experienced. I am now telling retailers I do not want parcels delivered by them, and certainly will never send parcels with Hermes again.”

Helpful Report

Posted 6 years ago

“I brought a item which was posted using Hermes and was to be delivered 24th or 25th so I stayed in and didn't move from my property. It did not turn up so I checked tracking number and for no reason that I could see it was sent back to the person I had brought it from so I tried to phone Hermes! That was a joke as there's no way they have any humans working there to find out why this had happened. Come on Hermes why are you messing your customers around! Is this why you don't have humans on at you company because you would be inundated with phone calls from upset customers? I am expecting Hermes to come back and say they tried to deliver my parcel but there was no reply my butt number one Hermes I was in for 2 days a number two to I have cameras that can prove that you did not try and and deliver my parcel! Why anyone would want to use this company I have no idea. When you can give stars one star to five stars there should be an option to go one to five stars minus because I know exactly what I would choose. -5 review for Hermes!”

Helpful Report

Posted 6 years ago

“Absolutely hopeless. They email to say parcel arriving between 2pm and 7pm. At 4.25pm email arrives to say unable to deliver parcel. This routine repeat for several days. No way to contact them ..their website has been meticulously designed to prevent you contacting them. Parcel then disappears off their system and vendor has to resend via Royal Mail arriving the next day. This is NOT a one off ... several parcels have followed the same path.”

Helpful Report

Posted 6 years ago

“I didn’t even want to put a star but there’s no choice! Absolutely rubbish company! I just don’t understand as to why such big names branded stores use them to courier items! Poor service, poor everything! You can’t even get in contact with a human to complain!! So unfortunate as most stores use them so I have no choice! Total rubbish!”

Helpful Report

Posted 6 years ago

“I've had several bad experiences with Hermes recently, there is no way of getting in touch with them when things go wrong (they sent my parcel to the wrong address with a photo of someone else's porch where they had left the parcel). I tried the live chat multiple times and was just given an automated 'hi my name is holly, what's yours' message and I finally found a phone number for them but was just re-directed to the live chat by a robot?! I don't give reviews but they are too terrible not to”

Helpful Report

Posted 6 years ago

“I'm waiting for 3 (!!!) parcels. All of them was delayed and on it's way to me more than a week ago... I can't contact with them at all. Where are my parcels???”

Helpful Report

Posted 6 years ago

“What a bunch of Twats! They lie, they forge signatures, the website is next to useless, the contact phone line is a joke and a complete wast of time, they can’t deliver your parcel and have as much difficulty in returning it to me which is were they picked it up from in the first place. Deserve bankruptcy.”

Helpful Report

Posted 6 years ago

“Drop kicked my parcel over the gate. It went straight through the dining room window and landed in a bowl of soup my Grandmother was eating. What a mess. Never again.”

Helpful Report

Posted 6 years ago

“Didn't turn up to collect a return on the day they specified, then they just turned up on a random day. Hopeless.”

Helpful Report

Posted 6 years ago

“What a bunch of muppets 4 times given today parcel still not delivered should of being here ,1 pm 4 pm today got Email asking to help driver to find address look at address On parcel worst company ever ,clowns as drivers.”

Helpful Report

Posted 6 years ago

“Hermes delivered parcel to the inside of my general waste bin. Unhygienic, unacceptable, disgusting. Avoid at all costs”

Helpful Report

Posted 6 years ago

“Rubbish company sent a small parcel Monday still not arrived and its Friday???can't wait till they are bust.”

Helpful Report

Posted 6 years ago

“Came home tonight to a card through my door to say the parcel was at the back door, no it wasn't, I tried the automated chat who asked for the tracking number, only to be told the parcel was delivered and that I'd signed for it, they also sent a copy of the initials, I couldn't have signed for a parcel when I was at work all day and not at home, and contradictory the card said it was at the back door. I cant even get to speak to someone who can deal with this disgusting service.”

Helpful Report

Posted 6 years ago

“Threw package over gate and hit my dog. Didnt care. Offered £50 compensation- just to add insult to injury I think https://youtu.be/AE3-idoMlDk”

Helpful Report

Posted 6 years ago

“Do not use this company to send parcels. They lost a parcel I sent on the 22nd December 2019 which I understand can happen. However I am still waiting for a refund despite being promised over 3 weeks ago. They have now started the whole process again and it’s impossible to actually talk to them about it over the phone. My next step is going to be small claims court.”

Helpful Report

Posted 6 years ago

“Hermès After being sent to wrong depot it’s taken over a week to get anywhere near my address to finally arrive only to be to be delivered to the wrong address. And as yet not been able to retrieve my parcel Absolute terrible incompetent service.”

Helpful Report

Posted 6 years ago

“I should be ZERO but there is no option for that rating. Disgusting service sham of a company. I have just looked at the possibility of claiming compensation or my lost items but it appears it covers nothing you have made it almost impossible for any item whatsoever to be covered. Congratulations Hermes you must be making an absolute fortune.”

Helpful Report

Posted 6 years ago

“don't have any agent or customer services team , web chat people take mickey out of you before giving the claim form always cover full content insurance with them before sending the parcel else delivery driver might keep it, you never know.”

Helpful Report

Posted 6 years ago

“SHOCKING SERVICE BURNLEY AREA I have ordered 3 times from Debenhams in the last few weeks. In each and every case we were at home- a bungalow, car on the drive, lights on. 1st parcel note through door stating neighbour had signed for it, but was going out, so left in our bin - evening delivery. No neighbour had signed for it. 2nd note stating thrown over gate into garden- thankfully not a breakable item again evening delivery. 3rd order Debenhams had to send in two deliveries, first of which arrived last Sunday at lunchtime, door bell was used and I received parcel but was not asked to sign for it. Expecting second part of delivery this week and someone has been in the house waiting every day. Last evening heard something come through letterbox, totally blank calling card and when I opened the door no one in sight. I live in small cul de sac. I am still without this delivery! I have looked on our local community forum and believe this poor service is a regular occurrence in the area, but looking at so many reviews this is happening all over the country. What a scandal. Why do suppliers keep using Hermes? I had a similar experience with Hermes a few years ago with Hermes and decided not to do any online shopping many years as I could not get any sense out of Hermes or the supplier, In that case I found a box of books 2 days after they said they had delivered (and I am supposed to have signed for it) to me wet through on my door step 2 days later. No reply by Hermes to my email!!! Clearly the problem lies with their self employed couriers who are bringing the company into disrepute.”

Helpful Report

Posted 6 years ago

“Their courier claims to have delivered a package and has no evidence that it was received by anyone. The best feedbacl i could solicit after several days inquiry suggested that it was hidden behind a fence – there are no fences within 20 metres of the front door of my building. Their website is resistant to any kind of inquiry. To talk to a human being you have to go to a chat robot and lie to their questions so that it HAS to be dealt with by a human agent.”

Helpful Report

Posted 6 years ago

Myhermes is rated 1.2 based on 7,030 reviews