Myhermes Reviews

Name: Myhermes
Rating: 1.19

1.2 Rating 7,030 Reviews

4 %

of reviewers recommend Myhermes

Company Reviews

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Metrics

1.2

Based on 7,030 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 9%
Accurate And Undamaged Orders	Greater than 67%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Over A Week
Customer Service	1.1 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

Visit Website

Location:

Capitol House Capitol Park Morley, Leeds United Kingdom
LS27 0WH

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Myhermes 1 star review on 3rd January 2025

316

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Hermes does not deliver, they will get to a postcode and if your house is not immediately visible they will just mark as undeliverable and return to depot. You will not be contacted to get help finding it, you will not be told that there has been a problem and you will not receive your parcel.”

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Posted 6 years ago

“Hermes are nothing but a bunch of theives !! ' Lost ' 3 of my last 4 orders. 2 of which were Liverpool Football Shirts with their name clearly on the outer packaging - need I say more ? Would never knowingly order anything more that involves a Hermes delivery.”

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Posted 6 years ago

“Hopeless...diverted my parcel to a safe delivery, which was acknowledged, and yet the driver decides to deliver somewhere else. Spent all afternoon tracking it down.....”

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Posted 6 years ago

“This has to be the worst Courier companybout there. Just dire. They have now had my parcel for over a week. The tracking offers nothing. You can't speak to anyone. The website is basic and gives no options to actually contact anyone. I have had to stand down tradesmen waiting for this delivery. Costing me and them money. I swear I will no longer purchase from companies offering Hermes as their Courier. Horrendous experience.”

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Posted 6 years ago

“So disappointed with Hermes! Unlike other couriers they don't have a depot, neither is it easy to communicate with them. Lost two parcels in the last week, with no chance of a refund! Never again!”

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Posted 6 years ago

“Got an email they would deliver 2-4pm. Was home till 4pm, no delivery. Left home, came back and met parcel at front door, fully visible from the street. Anyone could have picked it up and walked away. Saw the 'I missed you' card saying it was left on my porch.....I don't have a porch! Plus it recently rained- what if it rained again before I got home? It could have been left with a neighbour but no, someone was too lazy to care. Then I got an email at 9.26pm to say that I signed for the delivery! No I didn't! Fraud.”

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Posted 6 years ago

“HERMES courier forged a signature and took my items away (stolen) and HERMES are being extremely difficult to contact. I have been advised to report a crime and take them to court to recover my funds unfortunately....”

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Posted 6 years ago

“Would give no stars if possible ! Took money that wasn’t theirs and refuse to refund it back can’t get in touch with them and if you can they magically loose the connection ! Thieves without a face !”

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Posted 6 years ago

“Can never get a delivery right - it’s a joke. Can’t speak to anyone and just left in the lurch. Terrible service”

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Posted 6 years ago

“The worst experience ever ! Arranged del to neighbour delivery driver didn’t go there no explanation why but arranged through the company Said was left in a safe place in my porch ( of which I haven’t got ) there proof was a picture of 2 bricks close up! Then when I pointed this out they changed their story and said they had left with a young child who said there mummy was busy ! My son is 21 and lives away at uni ! When I pointed this out they wouldn’t escalate to a manager and said if I wasn’t happy I could re open case in7 days and it was resolved ! Can’t call either number not in use or answer machine saying head office closes at 6 ( I called at 5pm!! ) Absolute joke I hope people avoid them at all cost!! Wouldn’t give it 1 star that bad !”

Helpful Report

Posted 6 years ago

“No attempt to deliver parcel today as a set pf temporary traffic lights are currently outside my house, the extra 25 yards the courier would have to walk must have been to much for them. Shocking service!!!”

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Posted 6 years ago

“Hermes new website interface is garbage - the company's general lack of respect for its customers time is breathtaking.”

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Posted 6 years ago

“100% down right useless company in ever respect. Admitted to having my item but did not do any more, stole it? sold it? lost it? WHAT HAPPENS TO ALL THE MISSING PARCELS WITH HERMES????? No more online shopping ever again! They said to my seller that it would take 24-48 hrs just to investigate what the situation was with my order 11 days after it had been dispatched by seller and 7 days after Hermes had acknowledged receipt of it. Have to stay in every day as it has to be signed for.”

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Posted 6 years ago

“Shame that I cannot give Hermes zero stars! Useless company. Did not deliver my parcel but forged my signature and showed innacurate "tracking" data. Hermes has a so called Complaints Department whose sole purpose seems to be to fob you off with stock phrases drawn from a book of excuses: I have 12 of these repeated word for word. Don't bother complaining because it will get you nowhere! You may guess that I do not recommend them!”

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Posted 6 years ago

“Worst company I have ever dealt with, excuses of van breaking down, week later still no parcel, they apparently picked it up but haven't delivered to me and I haven't a clue where it is as can't track it either..never will i use this company ever.still don't know where my parcels are ...”

Helpful Report

Posted 6 years ago

“I have used Hermes for years with just the odd hiccough. Sadly at Christmas I decided to send a very important parcel with them, it was special hand made christmas gifts to my daughter little friends, 3 children. I posted the parcel on the 9th December. Before even registering at the local depot the parcel disappeared! I spent hours on the phone, emails etc and yet still no parcel. I kept being told to put in a claim as it was "lost". Finally I saw the local Hermes driver and asked him to ask at the depot. Miracle of miracle the parcel appeared that day, nobody has yet told me where it was! It was delivered one month after it was posted!!!!!!!!! I then complained again to Hermes about the delay and was offered 50% off my next parcel, I said that I wanted my money back for the parcel that took a month to be delivered (£4.05), eventually I was told 50% off a new parcel was all they would be doing. I am disgusted and wont be using them again. 3 children didnt get their Christmas presents on time and I have spent hours of my time trying to find this parcel when Hermes couldnt have cared less”

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Posted 6 years ago

“Ordered next day delivery for my son's birthday we are a Pub Hermes said they tried to deliver which is a lie - we are a pub we are open. Tried to call automated system asks for tracking number which I gave to it and it just repeats asking for tracking number. I rang again this time saying I didn't have tracking number and the automated system said can't help you then and puts phone down. My sons birthday ruined appalling service from a large company”

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Posted 6 years ago

“Ordered a cardboard box for packing a guitar I'm selling. The box being delivered by hermes returned as 'damaged beyond repair'. I mean, they can't even deliver cardboard without damaging it!”

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Posted 6 years ago

“Recieved ANOTHER damaged parcel today delivered by Hermes. I suppose i should be glad it actually turned up and was brought to my door as they are usually thrown in my yard or go missing! Useless company”

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Posted 6 years ago

“last month something i was waiting for went missing worth over £250!! this month yet again another missing parcel this one worth £500. Ebayers need to stop using them there cheap because there thieves.”

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Posted 6 years ago

Myhermes is rated 1.2 based on 7,030 reviews