Myhermes Reviews

Name: Myhermes
Rating: 1.19

1.2 Rating 7,030 Reviews

4 %

of reviewers recommend Myhermes

Company Reviews

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Metrics

1.2

Based on 7,030 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 9%
Accurate And Undamaged Orders	Greater than 67%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Over A Week
Customer Service	1.1 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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Location:

Capitol House Capitol Park Morley, Leeds United Kingdom
LS27 0WH

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Myhermes 1 star review on 3rd January 2025

316

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“They just never deliver anything! Why does anyone use them. People are losing business if they use Hermes. I would not buy from anyone that uses them”

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Posted 6 years ago

“delivered to completely the wrong address. waited in for an entire day. absolute joke of a business. never use them. good rating on trustpilot, but clearly hundreds of thousands of bots are posting positive reviews. simply appalling.”

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Posted 6 years ago

“your parcel coming by Hermes means that it will take much longer than by Royal Mail. A very low grade, slow service.”

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Posted 6 years ago

“Email "we've got your parcel and we're processing it for you" " we've received your parcel" Monday 3rd feb. Now 26th feb. still not delivered no change on tracking number. Cannot speak to anyone just robotic service which is a dead end. Absolute useless customer service, can only assume one of their employees liked the look of my parcel and stole it. They should be shut down. Will never buy from a trader who uses these cowboys. If they were a phone service they would be regulated and fined is there no regulation for cowboy couriers? Zero rating would be too much to give.”

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Posted 6 years ago

“They keep saying it is going to be delivered today,the day passes-the parcel is not delivered,nor the second day,nor the third..chat to the robots ,they give you the same rubbish -nothing!Avoid at all costs!!!”

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Posted 6 years ago

“Absolutely shocking service. Parcel due to be delivered on a Monday, for which I missed. I was told parcel was to be attempted between 12-2 on the Tuesday. I decided to take time from work to make sure of receipt and arrived at flat at 1150. At 1310 I was sent a message in Hermes App that driver had tried to deliver parcel and no one was in. Complete fabrication. I phoned hermes and was informed by automated service that phone call would cost me £6?? I went through options was told by automated service the exact same answer that I was told via the app?!? £6 clearly well earned. I then ‘spoke’ to a virtual agent who again offered me what I already knew and said driver would ‘attempt’ delivery on Wednesday. I explained that Unfortunately I was unable to leave work the next day due to a meeting. The answer was as expected, that that driver would attempt delivery on next day. Great. I have no option other than have parcel returned to sender as this will be the 3rd attempt of delivery for which I have no chance of being available for, and to be honest wouldn’t hold out much hope of delivery even if I was. Complete joke of a courier. I for one will never use Hermes again.”

Helpful Report

Posted 6 years ago

“I’m not one to usually go out of my way to complain, but the service provided by Hermes has been ridiculous. The driver only gave his name, no contact information, and took no note of my requests after the first attempted delivery. My parcel is now being sent back to the sender, which was completely avoidable. I thought I would go online to contact customer service to help assist me with getting my parcel, to be met by an automated service that basically told me what I already knew...followed by a request for a survey on how they had done! Laughable service.”

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Posted 6 years ago

“I was expecting a delivery yesterday and got a message saying no one was at home so they could not deliver it. I was home all day, it was Sunday and I have my ring bell to prove no one came. Today I got another message saying they could not deliver as they had an issue with my address and to get in touch with them which is impossible as could not find a number to talk to a human and no email address found on their website. I have had parcels stolen from Hermes in the past and they took no responsibilities for them. They told me they will ask the company to send me another one and claim it from the insurance. I also had drivers who forged my signature and never delivered the parcel. They are stealing the parcels from what I have heard from friends. This company needs to be closed down as they are not fit for business at all. Such a disgrace and awful company to deal with. They deserve zero star. I wish companies stop using them so they can close down ASAP”

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Posted 6 years ago

“Don’t bother with them, they lie about delivery times, and then don’t bother to turn up.”

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Posted 6 years ago

“There is no shittier delivery company. Change my mind.”

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Posted 6 years ago

“If its possible to give 0 i would they are sooo bad a shambles delivery service, on the website i diverted my package to be given to neighbour twice 2 , they didn't even bother going to them..: Customer service is a joke can t even get through to a human.. all automated robots. They should be fined for being so bloody bad”

Helpful Report

Posted 6 years ago

“Hermes lost my parcel en route to Germany. Instead of telling me so, I had to get in touch with them to chase. My inquiry was treated as a compensation claim for a lost parcel, but after 3 week I received an email saying the claim had been refused. In tiny writing at the bottom, it specified the reason as being that the parcel had been found. The box, still in good condition, was returned to sender, but no refund was made. so I had to chase the company *again* to get my postage costs returned. They curtly informed me that no compensation was available, and acknowledged unabashed that they hadn't informed me about the discovery of the lost parcel. As this is the second time of four that Hermes has lost a parcel en route to Germany, I can only advise extreme caution with this courier, especially with overseas addresses.”

Helpful Report

Posted 6 years ago

“Will give them 0 stars if possible Will give them 0 stars if possible. Keep looking for a contact number... there is no way to get in touch. My local courier is so useless I can't understand how they can employ these people. I was expecting a delivery today at home . She didn't even bothered to knock the door. I just received a text message saying that my parcel was delivered to my neighbour/?????????????????????????????????/. And this is an ongoing issue. She does this all the times she can't just be bothered. Leaves the packages anywhere..... I had the conversation with her....in her mother tongue....cause she is lacking minimum level of understanding English, and still she can't be bothered to do her work properly. Why is this person working for Hermes ….. hard to tell. This whole lack of interests in customer service is appalling and Hermes it makes it difficult to actual complain about their service....even a phone no I struggled to find was directed to a different company. Your service is distressing. I even complained about them with the merchant and they said that i'm not the only one complaining and that they are currently in the process to change this courier with another.”

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Posted 6 years ago

“Not happy at all. Parcel was left behind my black bin and got soaked in the rain, especially when I have a shed not far from where the parcel was left. Don't use this company.”

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Posted 6 years ago

“Was told my parcel was being delivered today. When I got home, I found my parcel behind the black bin soaking wet. Not happy. Never use this company.”

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Posted 6 years ago

“Was told my parcel was on the way, to be told last second there was an issue and to get in touch with customer service, whick cost me £6!!! And i didn't get a decisive answer. Had to get in touch with the retailer to explain the situation. Im infuriated.”

Helpful Report

Posted 6 years ago

“Same appalling service everyone else compaliens off, they trued to deliver but apparently no one was in... It's a 24h site with a manner s city office that takes all deliverys, our old unit we had one mermes driver actually turn up but I physically watched him climb into the back of the van, tread across other parcels untill he found mine, which unseprisingly had a nice size 9 footprint in and the content inside damaged beyond use... Nice one Hermes you da Bomb...”

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Posted 6 years ago

“Appalling service. No updates, the parcels still not delivered as the driver says he can’t get access to the address which is a lie. One parcel received after a week. Soaking wet. No Customer service number available.”

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Posted 6 years ago

“The worst delivery company I’ve had to rely on No way of making verbal contact with anyone all automated Numbers I’ve found not in use How do they make it pay Will now vet companies who use Hermes for shipping good and if they use Hermes will not buy from them Would rather pay extra for reliable delivery”

Helpful Report

Posted 6 years ago

“Said delivering times. Didn't come. Impossible to contact except with 7p min call. Driver lied about not getting into normal suburban street as excuse. Tell you to contact retailer. Retailer, Hotters, say they can't contact Hermes. No customer service from either. Do not use”

Helpful Report

Posted 6 years ago

Myhermes is rated 1.2 based on 7,030 reviews