Myhermes Reviews

Name: Myhermes
Rating: 1.19

1.2 Rating 7,030 Reviews

4 %

of reviewers recommend Myhermes

Company Reviews

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Metrics

1.2

Based on 7,030 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 9%
Accurate And Undamaged Orders	Greater than 67%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Over A Week
Customer Service	1.1 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

Visit Website

Location:

Capitol House Capitol Park Morley, Leeds United Kingdom
LS27 0WH

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Myhermes 1 star review on 3rd January 2025

316

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“The first time Hermes delivered my parcel to completely the wrong address (not even a similar street name or door number) - they rang me to try to get me to go and collect it myself. It was gardening supplies from Amazon and a lot of it, so I refused. They told me it could take up to a fortnight to collect and redeliver. I said it wasn't my problem. So they rang the house it had been delivered to and told the resident it would be with him for up to a fortnight unless he wanted to bring it to me himself. He did. That's Hermes. Today I was due a parcel and stood at the front of the house during the time slot. The phone pinged to tell me it had been left in an outbuilding. This isn't true. There is only one entrance and no van arrived. I immediately rang Hermes but I can only listen to their automated assistant who tells me it has been left in my safe place (I have no safe place registered with Hermes) and that they have a photo to prove. There is no photo. There's also no way to talk to a human unless they want to contact you. So I've been forced to put this back onto the retailer (who are not to blame) because Hermes are so bad. Given the opportunity (when shopping it doesn't always say who the courier is) I will never use Hermes again. This is another wasted day.”

Helpful Report

Posted 6 years ago

“They've held three of my most recent parcels and I have been unable to phone them to simply chat about why there's been problems with delivery. Terrible service and terrible customer service. Would not recommend.”

Helpful Report

Posted 6 years ago

“Bought a present in December for my daughter from Debenhams and Hermes returned it back to sender. Rang Debenhams and they reordered it but still they wouldn’t deliver. I live out in the country but there are tarmac roads out here😬! Bought item from Ebay on Monday, delivery supposed to be today, not delivered, checked tracking and it says “held - information required”. Will NEVER buy anything else online if HERMES is the deliverer....avoid at all costs!!!”

Helpful Report

Posted 6 years ago

“I paid more money for next day delivery, for it to 1. Be sent to the wrong house and 2. Delivered late. As the people in the house weren’t home it was sent back to be tried again the next day. I provided my number so they could ring me if they got lost. On the next day they again didnt meet the delivery slot time and then failed to deliver it again saying they had issues delivering it! Without even trying to contact me to say they were lost! I paid for next day delivery for a reason- because i needed it the next day. Making sure i get the extra money back that i paid for delivery and will make sure i avoid using this company again!”

Helpful Report

Posted 6 years ago

“DO NOT USE ANY COMPANY THAT USES THESE COWBOYS- i used sports direct and wished i hadn't!! BE WARNED!!!!! this is the second day of being messed around trying to get a parcel re delivered- DO NOT USE ANY COMPANY THAT USES THESE COWBOYS- i used sports direct and wished i hadn't!! BE WARNED!!!!!”

Helpful Report

Posted 6 years ago

“Total cunts”

Helpful Report

Posted 6 years ago

“Absolutely the worst delivery service I’ve ever seen. Put all details and still can’t get my parcel on right place. Useless. Can’t recommend this company.”

Helpful Report

Posted 6 years ago

“Retailer hands goods to Hermes. Hermes fail to deliver and say there's a problem with the address. Hermes website, automatic webchat, phone and email all dead-ends that redirect you to retailer. Why can't you find a perfectly standard address in London? Hopeless delivery firm, terrible online customer service.”

Helpful Report

Posted 6 years ago

“Don’t bother, useless company! Sat indoors waiting 8am until 8pm and they never bothered to turn up, second time this has happened. Told me they ran out of time, and to sit in all day Monday and they might come?! Err, people work!!! Won’t collect the panel unattended in a secure place, wanted a signature”

Helpful Report

Posted 6 years ago

“worse liers about the downpatrick bt30 northern ireland staff steal break lie and send items back with even going to your door its a disgrace”

Helpful Report

Posted 6 years ago

“A parcel was dumped over my fence the other day. When I went down to check it turned out to be a Next parcel for number 35. Luckily I only live at number 85 and could deliver it myself. If I wasn't so nice some poor person would have been left without their parcel. Hermes should check their drivers can at least read before sending them out on delivery.”

Helpful Report

Posted 6 years ago

“Can they stop hiring thieves and people that can't read the address. Sooo sh*t, every single time. Need new management or to just close down.”

Helpful Report

Posted 6 years ago

“parcel delivered but not to me!!! no contact at all dealing with eBay seller to get refund rubbish”

Helpful Report

Posted 6 years ago

“Virtually impossible to get any insurance claim on damaged parcels. The amount of photos and detail of photos is ridiculous considering that a person has to open a package to realize if something was damaged or not. You might as well spend absolutely no money on insuring your items as they will never reimburse. Thank you for losing a customer. I will never use hermes again if I have the choice. 1 star is already too many.”

Helpful Report

Posted 6 years ago

“The death of customer service. Unfortunately I wasn't in to take delivery, but they were impossible to contact. They reply to emails days later, their phone is an automated service which doesn't put you through to anything, and their app is a waste of phone space that doesn't allow you to give any delivery instructions. Wouldn't even delay delivery by one day. Once it is marked as return to sender, they make no effort to retry delivery. There's no depot you can go and collect your parcel from. Worst of all, after having my parcel for a few days and refusing to attempt delivery again, they released it and now the parcel is lost. (month and a half later, the sender hasn't received it). Totally unapolagetic, no compensation, awful communication. All of this could have been avoided if they communicated and listened to their customers. Avoid.”

Helpful Report

Posted 6 years ago

“When trcking parcel what use is it to say "on its way".Whereabouts on its way?”

Helpful Report

Posted 6 years ago

“Update on your parcel 10:16 - Fri 31 Jan We're sorry your parcel has been delayed, we'll have it on the move in the next 24 hours 11:31 - Fri 31 Jan We're sorry your parcel has been delayed, we'll have it on the move in the next 24 hours That was the last time I heard from them. They are the most inept courier in the Western Hemisphere, I will not order from a business that uses Hermes and the more people who do this the better. Absolute arseholes!!”

Helpful Report

Posted 6 years ago

“Disgraceful that drivers are allowed to forge your signature and say a parcel has been delivered when it hasn’t. Checked with neighbours, in bins, all of garden, no parcels (2 were supposed to be delivered), no card through my door to allow me to contact the driver, impossible trying to call Hermes “customer service”, online a signature provided which isn’t mine and is basically a squiggle. I live in a cul-de-sac and was watching out for the driver as Hermes are infamous for their bad delivery in my town, no cars or vans even came down my street let alone to my door to deliver a parcel, yet now I’m having to run around calling the companies and providing written evidence because of your lying, incompetent delivery drivers. Will never use your services for sending my own parcels and avoid at all costs when ordering online.”

Helpful Report

Posted 6 years ago

“I've got a parcel from a online seller ; it was quoted first for £8,24 and 3 days later I've received another invoice ,for the same parcel ,for £10.24 cause the parcel was too big 🙄. I really think when the drived pick up the parcel should let us know ,and not be charged extra after the parcel was delived. Really really dissapointed ,and myself and the seller will not use My hermes services anymore and we won't recommend it.”

Helpful Report

Posted 6 years ago

“The worst company ever. Avoid at all costs. No customer service, no way to contact them. Avoid!!”

Helpful Report

Posted 6 years ago

Myhermes is rated 1.2 based on 7,030 reviews