Myhermes Reviews

Name: Myhermes
Rating: 1.19

1.2 Rating 7,030 Reviews

4 %

of reviewers recommend Myhermes

Company Reviews

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Metrics

1.2

Based on 7,030 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 9%
Accurate And Undamaged Orders	Greater than 67%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Over A Week
Customer Service	1.1 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

Visit Website

Location:

Capitol House Capitol Park Morley, Leeds United Kingdom
LS27 0WH

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Myhermes 1 star review on 3rd January 2025

316

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Deliverd my item to the wrong address again so another item lost”

Helpful Report

Posted 6 years ago

“Received an email 12.50pm to say my parcel was coming between 1pm and 3pm. I rushed home and waited. At 2.15pm I received another email to say it was coming between 2pm and 4pm. It eventually came at 6.30pm. Not good enough. A precious Sunday afternoon wasted.”

Helpful Report

Posted 6 years ago

“it's a pity that good companies are now trusting hermes to deliver their products! for the second time this month (and other few other times before!) i received a message that my order were going to be delivered. so i waited all day at home and after one or two updates saying my parcel was late, it was not delivered at all! and with the same message: we tried to delivered your parcel but you were not in. Same excuses, sounds like a lie.... well, funny to hear that once I have a porter 24 hours and also there is always a bell that the messenger could have ringed me to reach out for the door. I also gave the store my phone number (which is informed only for delivery purposes!). So I don't get it. All I can say is that, Hermes is screwing up the stores reputation by not doing their work properly. I will think twice before ordering with companies that use this courier.”

Helpful Report

Posted 6 years ago

“I watched the van drive straight by my home with no attempt to stop. I immediately got an app update saying they couldn't gain access to my address. I know it was them that drove past, I watched them deliver to a house down the street, a friend of mine who confirmed it was hermes (I also saw the package label). It was an unmarked van too, so they obviously thought they were getting away with it. I now have to get on a train to go to a city to pay city prices for food for my birds.”

Helpful Report

Posted 6 years ago

“Overcharged me by £100 and refuse to refund me, impossible to speak to an actual person and have ignored all of my emails for the last two months. Despicable company.”

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Posted 6 years ago

“Once again, Hermes have trotted out the same old Bull**** about my delivery yesterday. 'Left in a safe place in your porch' .. no photograph on the website to verify this. The address for delivery was my offices, an NHS clinic, which is CLOSED at weekends. It has large, padlocked iron gates and a board with clearly diaplayed opening times... THERE IS NO PORCH ! I'm unable to check anything with anyone until Monday now.. I assume the parcel was left in another 'porch' and the contents being enjoyed by someone else..! Why do sellers continue to use this shower of incompetent sh**... ? Oh, and the seller is a well known 'charity' who really should reassess whom they trust their deliveries to ...Cheers Hermes.. ****s”

Helpful Report

Posted 6 years ago

“If I could give ZERO stars or not even that I would! Twice on different items says on its way then there a problem with delivery/ address. Even though there issues getting to my address at all. Tried talking to someone through app and some old stuff.. leave number and email haha... nothing back afterwards. Waited in past 2 days and today I’ve been at the window waiting had a message saying there was issues with the delivery no one was in! Erm, hello? I was in and no one even turned up for Christ sake!! Ridiculous. Spoken to the seller on eBay feel bad for them why should either of us loose out on something that not our faults. Sort yourself out please. RECOMMEND NEVER USING THEM AGAIN!!!!!!”

Helpful Report

Posted 6 years ago

“Absolutely rubbish company. Do not use. Received notification parcel to arrive Friday between 1.00 and 3.00 pm. No delivery! Waited all day. Contacted company on Saturday I was told driver could not find address. I am now told delivery Saturday. Guess what? No delivery. Waited all day. Contacted seller of parcel and was told the parcel to be delivered on Saturday. Apparently the parcel went to wrong depot and was loaded on wrong delivery vehicle. Somewhat different story I was told by Hermes representative. Saturday no delivery Despite guarantee from Hermes. Living plants, this company, lies, and does not deliver.”

Helpful Report

Posted 6 years ago

“Highly unprofessional! I’ve been told my parcel will arrive Monday, I was waiting on time they provider, even looking through the window for delivery truck. Parcel never arrived, nor did the driver at all. Apparently was UNABLE to deliver. I’ve had the same message on my tracking Every day for the next week. The parcel never was delivered, I tried to contact them through telephone but you can’t speak to a human it’s just automated voice saying there’s a problem with delivery. The multiple people I spoke to on online chat took my number and said the driver will contact me if they have problems with delivery. Nobody tried to contact me and the parcel never came. I paid for express delivery! Also once I was home just stood next to the door and nobody knocked on my door just put a ‘sorry we missed you’ note in my door and left! When I opened the door the driver only said sorry and run away! You should be ashamed, hermes!”

Helpful Report

Posted 6 years ago

“Absolutely disgusting service, the customer support team had no idea what they were doing. One person saying parcel was going to be delivered before 6pm , the next saying it hasnt left depot. Usually I'm tolerant of oarcels not being there on time but in thhs case i had paid extra for it to be delivered a particular day as it was for a birthday. Would never ever use them again .”

Helpful Report

Posted 6 years ago

“It was said that parcel will delivered in 3 days. it never did. It was late and for that reason i missed it as i had to fly abroad.”

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Posted 6 years ago

“Hermes sent me an e-mail to say my parcel would be delivered this morning. No parcel arrived. I tracked the parcel and apparently my house is inaccessible?! Amazon and Yodel have no problems with deliveries to my house. What is wrong with Hermes? Zero stars for no delivery”

Helpful Report

Posted 6 years ago

“Knock on the door. No way, much too difficult for them. Leave with neighbour, no way, much too difficult for them. Safe place, no chance. Throw in wet courtyard, in rainstorm, Perfect. Take picture, obviously not, would admit what a totally unprofessional company. Contents totally ruined. Should not market themselves as delivery company.”

Helpful Report

Posted 6 years ago

“Following past bad experience with Hermes ( I involved the police once as it was obvious the driver had stolen the item ) I try not to buy from retailers who use them, but last week I bought something on eBay and the supplier sent it Hermes..!! Of course it didn’t arrive and then all of the nonsense as reported by everyone else..... the courier said there were ‘access problems’...to a detached house on a quiet road with an in/out drive way ! But no way of contacting anyone at Hermes..you just end up with hugely frustrating chat bots or voice messages telling you things you already know. I have claimed a refund from the seller and will buy from a shop..!! Hermes are a dishonest company employing dishonest people, avoid them at all costs.”

Helpful Report

Posted 6 years ago

“I think this is the worst courier service in Britain. Hugely unreliable”

Helpful Report

Posted 6 years ago

“Waiting for a parcel. 2 failed attempts. No contact details On the card that was left. What is the point in leaving A blank card? No customer Service when phoning number On thier website. Live chat is a Waste of time. Left my e mail With live chat, again no reply. Where is my parcel hermes? Very Angry and Annoyed”

Helpful Report

Posted 6 years ago

“all day been waiting my parcel twice was delay and two time resewed text parcel on its way, unfortunately didn't received my order , totally wasted my time, still waiting.”

Helpful Report

Posted 6 years ago

“Absolutely awful service, constant failed deliveries and impossible to talk to. Worst courier company for business use. AVOID and use another courier.”

Helpful Report

Posted 6 years ago

“Package was delivered at 14:55 today, fine. However, the Hermes driver rang the doorbell, dropped the package on the driveway and drove off without a signature, leaving a 70 year old to carry in a heavy and oversized box. Posting here because there is no mechanism to provide feedback on the Hermes mobile site. They should at least do what they claim to do during deliveries, e.g. take signatures.”

Helpful Report

Posted 6 years ago

“I was out and got a message from Hermes telling me they had delivered my parcel, left in a safe place and signed for! When I got home late there was no parcel and no way of contacting Hermes until the following morning. Their automated service insisted the parcel had been signed for and delivered, it clearly hadn’t, I checked outside in the bushes as we have previously found items hidden.....no such luck! I rang three times, infuriated I decided to go to my local One Stop which was listed as a Hermes drop off. As I opened my front door about to leave the parcel, slightly battered and squashed had miraculously appeared outside! In future I will avoid Hermes delivery options. The bottom line is, you need a local contact number, preferably the courier himself.”

Helpful Report

Posted 6 years ago

Myhermes is rated 1.2 based on 7,030 reviews