My Pillow Reviews

Name: My Pillow
Rating: 1.55

1.6 Rating 230 Reviews

10 %

of reviewers recommend My Pillow

Company Reviews

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Metrics

1.6

Based on 230 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 25%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour

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My Pillow 1 star review on 7th March 2025

Denise Craig

My Pillow 1 star review on 3rd March 2025

Karla Charles

My Pillow 1 star review on 26th December 2024

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Bought a mattress from MyPillow (first mistake). Was told it would take up to 17 business days to ship (a lie, unlike Puffy who shipped within their promised 2 days). To follow-up on my order with MyPillow, I had to listen to Amazing Grace (not a bad song unless you hear it hundreds of times in a row) while waiting on hold for an average of 40 minutes, several times. The customer service people were completely unhelpful and some were very rude. I am aligned with Mike's politics and faith, but not his business practices and will not, unfortunately, ever buy from MyPillow again. We have bought many of his less pricey products over the years, but no more.”

Helpful Report

Posted 1 day ago

“Ordered 2 pillows and a mattress topper 23 days ago. They still haven't shipped. I called today and sat on hold for 30 minutes listening to a 1920s version of Amazing Grace play over and over again. The lady that answered said they couldn't give me an approximate time for shipping because they are custom made to order, but that it "may" ship some time next week. I am obviously not happy with that answer, so I tried asking more questions. She got an attitude with ME over the situation. When I said I didn't appreciate her attitude, she just raised her voice to talk over me with the same attitude. Try supporting a business by buying their overpriced merchandise, get terrible service, AND they have the nerve to have an attitude with the customer over it? Never again. Cancelled the order. By the sound of these reviews, I dodged a bullet by cancelling.”

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Posted 1 day ago

“It has been 25 days since I orderd two pillows and two sets of sheets. Love the pillows. My original set is 10+ years old and it was time to replace them. I placed my order on 10/16/25. Called today and the rep said they are woking on my order and will send me an email. She also advised me it has bee JUST 17 business days since I placed my order (within their guidelines). The only reason I didn't ask for a refund is because I LOVE the versatility of the pillows. I will not be ordering from My Pillow again. Should be interesting to see when I receive my order.”

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Posted 2 days ago

“Ordered two items from them, paid the smaller shipping , stated that this would cause shipping to be about 10 days(holy smoke), its now been 18 days. Called and found out they don't even know when they will be shipped, when asked why they have no idea. Cancelled the order. Sad to see this but they have no excuse for not shipping it.”

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Posted 2 weeks ago

“This pillow sucks. It leads to NECK PAINS & NIGHTMARES..., literally horrible pains & horrible NIGHTMARES. My back is also in pain.”

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Posted 3 weeks ago

“If I could give it 0 I would have. I purchased pillows. I called the company to tell them how lumpy and terrible they were and they told me to put them in the dryer. I did and it helped them a little for about a few days that’s it. I would not recommend them as they are made with cut pieces of foam and are extremely uncomfortable. Plus took over 2 months to receive. Now I’d never buy any products of theirs.”

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Posted 1 month ago

“Be careful when you order from this company. When they offer you a free gift, you're actually buying a $50 subscription every month for an energy drink. I called customer service and was rudely told that it was in plain view to opt out of it.”

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Posted 1 month ago

“Purchased three for years we all been using my pillow. This September I received half filled pillows.i put them in the dryer like the man on the phone told me to, but still very loose and lumpy sent my granddaughter to college with 2 of them and still no good. Please Mike sending me some filler I will stuff them my self.. very disappointed, because we all love these pillows in my house! But this batch is terrible!”

Helpful Report

Posted 1 month ago

“I have been waiting since September 16 for my pillow. They have my money and I still haven’t received it my purchase. I have complained several times and the answer we are gonna put in in priority mode. Very disappointed and I hope I receive my item and it’s better than the service.”

Helpful Report

Posted 1 month ago

“I ordered three pillows, received one. And have been over charged by a few hundred dollars! I called customer service and after explaining my situation, they left me on hold for over 20 minutes with no help! Do not buy from them, he clearly needs money!!”

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Posted 1 month ago

“The worst pillow ever.”

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Posted 1 month ago

“I invested on 4 my pillow and they were the worst pillows I have ever purchased. I will never recommend it to anyone. People please dont waste your time and money on thses pillows. Believe me when I say my old used pillows are better than these brand new ones I purchased. Ill probably donate them to a pet if they even care for it.”

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Posted 1 month ago

“Received the premium queen, my pillow after three weeks and messaging twice why not delivered. Pillow is lumpy when you lay at you can hear the foam crunch into your ears. The premium, my pillow queen look like a baby bed pillow had to pay $10 to ship to me and had to deduct $10 to send it back. Never again, no my pillow for me.”

Helpful Report

Posted 2 months ago

“Ordered some bed sheets and pillows and somehow got a subscription to some kind of energy drink for $50 a month. Did not get it canceled in time and had to pay for the first one. I am surprised that my pillow stooped to levels like this. When I called customer service, they adamantly said it was in plain view, however, it is not. Be alert when you're buying from my pillow. I had four previous orders. However, there will never be another one.”

Helpful Report

Posted 2 months ago

“Got a free gift that ended up with a secret subscription to 50$ 12 pack of disgusting energy drinks. Totally duped me. And the website is all pop ups and fake deals. I supported him and bought these way over priced pillows because of his values. Never again”

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Posted 2 months ago

“I ordered the wrong size pillow . Attempted to return the pillow but UPS wanted to charge $11.33 dollars for a return label . I contacted Amazon who contacted the company . No return label sent from company . I contacted AMAZON again and they contacted the company once again . The same response . They will email a label . Not holding my breath ! I will not order My PILLOWS again . Poor customer service .”

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Posted 2 months ago

“Don’t order my Pillow from this website I ordered on aug 13 and still not received them. I called they said they don’t ship out until 17 business days not counting weekends and holidays. So they made me pay 20.00 to receive in 5 days. Never again. Also customer service loves to tell you it’s not 17 days yet. It sounds like they have joy in telling you.”

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Posted 2 months ago

“My Pillow has had my order (and my money) for over two weeks and the best they can offer is "soon "and that "they will let me know." What a mistake on my part. Never again.”

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Posted 2 months ago

“Got the wrong pillows after waiting a month for them to get here one is fine the other had hardly no loft and was the wrong pillow very over priced and I’m very unhappy with the quality”

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Posted 2 months ago

“Bought one 15 years ago. Best pillow I ever had! Just got my new one.....HORRIBLE! Barely anything in it. DO NOT waste your money! A cheapy pillow ranks better than this.”

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Posted 2 months ago

My Pillow is rated 1.6 based on 230 reviews