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mypolicy Reviews

1.4 Rating 100 Reviews

9 %

of reviewers recommend mypolicy

Company Reviews

1.4

Based on 100 reviews


Customer Service
Communication Channels	Telephone, Live Chat
Queries Resolved In	Under An Hour

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Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Changed my car and tried to cancel the insurance they then tried to charge me over £700 to do this although when I initially bought the insurance it should've only been £150 to cancel, so to change the vehicle I am now paying over double. Then today I have received texts from then saying they need to fit a box into my car although it already have a box fitted within half an hour they have booked it in for tomorrow so after getting in contact and telling them I don't need this box I have been sent a text saying I will be charged £50 for not attending this appointment, this was sent around 8:30 PM but the phone lines closed at 5pm so I cant even contact this scam of a company to make sure I am not charged for this, all I can do is wait at home for 10 hours for someone to come and fit a box that is already installed”

Posted 4 years ago

“WORST COMPANY EVER. AVOID AT ALL COST. THEY CANCELLED MY POLICY AFTER TWO DAYS, YET THEY VALIDATED ALL THE DOCUMENTS BY CALLING ME. There staff needs training. Looks like they’ve not had proper training. Nobody seems to know what they’re doing. The manager is just as bad. All they want is your money. They won’t listen to what yo have to say. They don’t care about their customers. AVOIDDDDDDDDD”

Posted 4 years ago

“Awful company Was waiting for a black box t be fitted in my sons car They cancelled 4 appointments to do this at short notice,then cancelled his insurance with no notice Took £275 deposit for payment Awful company for young drivers Keep well away”

Posted 4 years ago

“After taking a £250 first payment, they informed my son that his policy was being cancelled after just two days at a cost of £82.00. When my son questioned why, he was informed that he was not allowed to have a Saturday job as well as being a full time student!!! Does this mean all youngsters with Saturdays jobs are driving without cover?? RIDICULOUS!!!!! AVOID AT ALL COSTS........”

Posted 4 years ago

“After 1p months they canceling apparently for speeding but i where i was ment to be speeding there is always police so i dont get it and wont be paying them for the cancellation as it was their fault”

Posted 4 years ago

“Also, rude customer service! They have no patience or willingness to help. Useless company”

Posted 4 years ago

“DO NOT GO WITH MYPOLICY. all they do is take your money at any chance. You are forced to keep the car at your home address 5 nights a week and they charge you if you want to add another address on! This means i cannot alternate between my parents house and restricts my freedom. Also i have only used 1000 miles out of my 6000 limit and they are threatening to cancel my policy if i dont buy more miles in the next 7 days even tho im not where near my limit! They are an awful company, do NOT go with them!!!!”

Posted 4 years ago

“All they are after is money... move address they want 800. Go over miles want 200. Even if your driving scores are good, they want more money. DO NOT USE MY POLICY FOR INSURNACE”

Posted 4 years ago

“I would give them zero stars if possible, but avoid like the plague, especially if it is a first time insurance. Take your money and say you're insured, then do everything possible to cancel the policy. Their office number conveniently gets busy and not contactable when important details have been requested. Avoid at all costs!”

Posted 4 years ago

“Best company Thank you”

Posted 4 years ago

“I was with these when I first started driving scamming gets I bought the policy and thy never told me how much millage I will do i logged in and checked thy only gave me 1000 miles a year. I rang them up to say why you gave me this thy saying that what you said to us no I didn't I ran out of millage and thy carried on saying you have to buy more millage as you have ran out if not we will have to cancel your policy I refused to pay for extra millage. I called them to say to cancel my policy as you are Scam and Fraud insurance company. Next few days I got a debt letter from CARS saying I owe over £1066.66 for the outstanding that what was left on the policy. I rang to insurance and said why do I need to pay for this thy said that is in our Terms and conditions which was explained to you I said thy went explained and the last person who sold me the policy never said that. I said all your call are recorded and listen to the call from the day I bought the policy thy never got back to be and left me to pay a Debt of £1066.66 When policy was cancelled I just chopped the black box out of my car never get black box you might as well pay more and have no box then have one waste of money and time and it doesn't help with lowering insurance down thy just charge the same amount NEVER GO WITH BLACK BOX INSURANCE WASTE OF MONEY AND TIME JOKERS”

Posted 4 years ago

“Rubbish, expect you to just drop everything rather than giving you a date and time you can do to have your box fitted. Constantly threatening to cancel your insurance over stupid things like not responding to texts they never sent”

Posted 4 years ago

“I would rate 0 stars if possible, miserable scumbags, no manners whatsoever! Complete rip-off, I have insured my car with them, deliberately ignored my previous years of no claim bonus. They ask you to call and validate your policy, but phones not working for days, instead they send you emails threatening to cancel your policy if you don't validate it via phone. Either stupid, or zero customer service.”

Posted 4 years ago

“NON-ENGLISH" NAMES STAY AWAY, THEY PROFILE YOU, THEY NEVER BELIEVE ANYTHING YOU TELL THEM. STAY AWAY FROM THEM. I'm imagining if there's a claim, getting help from them will be so difficult, they won't stick up for you ever There's this thing about Validation after paying online for policy, to validate is now taking ages. It's taken 7 days now, yet to validate as they kept asking for documents upon documents. Much as you looking for cheap insurance, they are RIP-OFFs.Stay away from them”

Posted 5 years ago

“They charge you for extra miles, cancellation with no refund. If u do get a refund there is almost 300 pound for they box to pay back. Lady on the phone not helpful at all. Went back with my old one”

Posted 5 years ago

“"I don’t ever write reviews but felt I needed to warn other people to NOT ever get insurance with this HORRIBEL company. I had very unhappy experience.They don't know how to treat the customer be careful before you insurance this rubbish company”

Posted 5 years ago

“"I don’t ever write reviews but felt I needed to warn other people to NOT ever get insurance with this HORRIBEL company. I had to move and they told me they couldn’t cover my area so I had no option but to cancel, and then they said I have to pay a £158 on top of that. Not only are they leaving me without insurance, they take the £200 deposit, my monthly instalments, cancelled my insurance and telling me to pay this money on top. THEY SHOULD BE PAYING ME! . I was pay every month. One of the month I was late pay of one day and they referred me credit collection. This company is rubbish”

Posted 5 years ago

“Terrible! Expect terrible customer service and many expensive additional costs to their "low prices" Awful company terrible to their customers, don't be fooled by the"low price" as they gave me £375 worth of costs to let me start using the insurance I had already paid for! As I was unaware of this I wanted to cancel and they wanted to charge me EVEN more for a cancellation fee, it had barely been an hour where is the respect for my consumer rights!!!! After trying to directly sort out the situation with the company we were forced to contact the credit card company seeking advice and assistance. As the bank agreed this was an unfair cost they returned the money and a year later this company has gotten a collection agency involved and refuses to let me receive help from Ombudsman so that this could be a fair case. This company does not care about the clients and the insurance company I moved to was much more respectful. It feels very sketchy and I would never trust them with any claim. I was very calm and collected on the phone the supervisor I was passed onto was very rude and intimidating. Very very unprofessional and embarrassing.”

Posted 5 years ago

“Terrible! Expect terrible customer service and many expensive additional costs to their "low prices" Awful company terrible to their customers, don't be fooled by the"low price" as they gave me £375 worth of costs to let me start using the insurance I had already paid for! As I was unaware of this I wanted to cancel and they wanted to charge me EVEN more for a cancellation fee, it had barely been an hour where is the respect for my consumer rights!!!! After trying to directly sort out the situation with the company we were forced to contact the credit card company seeking advice and assistance. As the bank agreed this was an unfair cost they returned the money and a year later this company has gotten a collection agency involved and refuses to let me receive help from Ombudsman so that this could be a fair case. This company does not care about the clients and the insurance company I moved to was much more respectful. It feels very sketchy and I would never trust them with any claim. I was very calm and collected on the phone the supervisor I was passed onto was very rude and intimidating. Very very unprofessional and embarrassing.”

Posted 5 years ago

“This five star for Tom. He's really helpful and nice for customer service. I was complaining about installing a black box in two weeks ago for him. Their partner Vodafone sent an engineer to my home but that staff didn't knock my door only taken photos from outside of my home and gone. Things happen twice during the last two weeks with two appointments. Tom helped me to rearrange the third appointment and ask for send another good engineer to install and sort it out. Tom call me three times and explained the things to me and apologized even it's not his problems. He did everything he can and very responsible. Thanks, Tom! Really nice customer service.”

Posted 5 years ago

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mypolicy is rated 1.4 based on 100 reviews