“We are thrilled with our decision to buy a pool with Namco.
Our sales rep Steve Palaski was amazing. I would recommend him to anyone. He was so knowledgeable and so patient with us. We had a lot of questions and concerns and he was over the top reassuring on our choice.
Again anyone in my area looking for a pool I am sending them to Namco and directly to Steve Palaski - he was great đź‘Ť”
“Our sales rep Steve was phenomenal to work with. He called to confirm order details, answered all our questions, went the extra mile to find information we needed and was just all around pleasure to work with. He was thorough and followed up. I am confident our order will be perfect and if not, Steve will make sure we are happy in the end. Thank you!”
“Steve was our online rep. He is awesome. We screwed up with the measurements for our pool. Contractors realized this right away. Steve and our contractor worked the rest of the day to fix this mistake. So always ask for Steve.”
“Steve couldn’t have been any easier to deal with! Just when we thought getting a pool might have been out of budget for now, he helped us realize we could make it work for our budget. He was very quick to respond and just as quick getting us all different quotes to cater to our budget. We couldn’t be any happier with our purchase and the costumer service Steve provided.”
“The manager matt and assistant manager Pedro were awesome the first day we went in the next day I went in to pay for pool the asst manager Pedro was all by himself the other person never showed up to work store was super busy and he handled himself very well I felt bad because the system they use when buying a pool is not user friendly and the line of customers kept growing for water tests I told him to take care of customers and I would wait around luckily I wasn’t in a rush however once back to me the computer was not cooperating so I agreed to leave and come back later in day which I did later in day after he called me back to store and he had every allset for me to pay and be allset store definitely needs more help especially on weekends”
“Our experience with Namco in Auburn MA was outstanding. Joe and Mike were fantastic - knowledgeable, supportive and patient. When our liner failed upon installation they worked to have it replaced in a timely manner. The installer was able to replace the liner in time for our July 4th vacation. I would highly recommend Namco of Auburn.”
“Steve was our sales person and honestly we could not have been more satisfied.. he followed through from the sale to the installation and water delivery”
“Steve was our sales person and honestly we could not have been more satisfied.. he followed through from the sale to the installation and water delivery”
Dear Nicole, Thank you so much for your wonderful 5-star rating and review of Namco Pools! We appreciate your kind words and are thrilled to hear that you had an excellent customer service experience with us. Our team strives to be helpful and friendly to ensure our customers have a great experience.
Thank you again for your support and for choosing Namco Pools. We look forward to serving you again in the future!
“Jim, Greg and Tyrell associated with the Danbury CT location have been great to deal with and went above and beyond in resolving issues and ensuring I was treated fairly.”
Dear Michael,Thank you so much for your amazing 5-star rating of Namco Pools! We truly appreciate your support and are thrilled to hear that you had such a positive experience with us.
It's wonderful to know that Jim, Greg, and Tyrell associated with our Danbury CT location have been exceptional in their service to you. Resolving issues and ensuring fairness are values we hold dear, and we're glad to hear they went above and beyond to provide you with a top-notch experience.
Once again, we are grateful for your review and for choosing Namco Pools. If you ever need anything else, please don't hesitate to reach out. We look forward to serving you again in the future!
Dear Mike,Thank you so much for your outstanding 5-star rating of Namco Pools! We truly appreciate your support and are thrilled to hear that you had a great experience with us.
We're glad you had the opportunity to work with our fantastic sales team, particularly Matt. We'll make sure to pass on your kind words to him. It's fantastic to know that your pool was installed ahead of schedule and you're already enjoying it for the summer!
We also appreciate your mention of our exceptional contractor, Lot-2. Their dedication and skill are crucial in delivering high-quality service and ensuring customer satisfaction.
Once again, thank you for choosing Namco Pools. We're grateful for your positive feedback and look forward to serving you in the future.
