“I’m having shipping issues. My order has been pending for 6 weeks. The website will not furnish a customer service phone number. How do I get a CSR on the phone to research my order?”
“Ordered and used Bitcoin according to their instructions. Never got a confirmation email. Wrote to them twice now and haven’t heard back. Starting to feel like I have been burned. 12 days later and my order still says processing and no one has responded to my 2 tickets.”
“Used them many times before. Was a very reliable source. This time, horrible. They took my money and will not respond to inquiries as to why. DO NOT USE!”
“First and foremost, they didn't put the full address on my package, after waiting on it for 4 weeks, I find out it was sitting in the post office for 5 days, then returned back to sender, I notified Roxy, the worst customer service ever! In the end they beat me out of $550.00 dallors, said they would send another package or refund. To this day that hasn't happened. I wouldn't recommend this company to anyone!!”
“Gear arrived in box it had no pharma box. I went to ultima pharmaceuticals to confirm batch and it said they did not make it. Tried to confirm tri tren 150 and it stated that the same number has been tried for confirmation multiple times. So that was fake also of course. LESSON LEARNED.”
“I recently purchased a few different items from their website and paid via Bitcoin but never got my order, their support team never got back to me and now I’m out some $400 dollars. I would not recommend buying anything through this website, as they will not send you your order and pocket your money. Big scam!”
“I had a terrible time dealing with the customer service if that's what you want to call them. I never received my package, and tried to get them to resend it but they said unfortunately there's nothing they could do for me. I guess that's what I get for trying to use a new site”
“Don't order from this place. I place a order on 1/3/2022 , the products where shipped for two different locations. One was shipped to the wrong state and the other one is in lingo. I opened a ticket and they responded that someone will contact me in a couple of day and it's been 2 week and nothing.”
“I ordered something and had a change of heart due to ill health and requested a cancellation/refund.
Despite cancelling within 3 days of ordering I was then informed that i couldn't have my money back and could have only store credit because it was not their "Mistake" which is no good to me.
I've now been left with nothing and they have took my money.”
“All the safety protocols, verifications, security checks and double checks on transactions are the burden of the customers. There are procedures and checks, verification, meanwhile customer just has to wait. Other sources out there. In all a very slow procedure for the "privelege" of buying is on that rest shoulders of the buyer. Naps Gear are arrogant fucks.”
“Naps is deceiving. I ordered two packets of 100 tablets of the Geneza Superdrol. I counted the tablets and there was 50 tablets per packet instead of the 100 tablets. The tablets came in a packet labeled 100 but there is only 50 in the packet. I also ordered three packets of Geneza StanozoIol and only received two.”
“I have used naps for years, but here recently it is hit or miss. I bought the roid test kits, and every brand & type of testosterone I ordered & tested turned out to be Prop. Their Test C & Test C both tested positive for Prop. Anadrol & Anavar tested positive for D-Bol. The EQ actually did test positive for EQ. It seems most of the orals are just D-Bol and most of the more expensive oils are Test Prop.
After Identifying the compounds, I waited 6 weeks & had my bloodwork done. My test level was 1400 and I was taking 5 shots of Test Cyp (prop) & 2 shots of EQ weekly. By the label that would have been 1250mg of Test C & 600mg of EQ, not to mention 350mg of Anabol (D-Bol.) On just 200mg of Test Cyp a week (I'm prescribed TRT) my bloods range 950-1100.
In summary, you never know what you will get & it's severely underdosed. They are also selective scammers. 100 orders, steal the money from 10, and send an "off brand" to the other 90 for good reviews.”
“Ordered 244$ of product, made it to U.S. customs almost 2 months ago, and lost there, no tracking update since. Napsgear keeps pushing back the amount of days "required" to refund. I'd be surprised if anything gets done.”
“I ordered about $278 worth of products from napsgear. Apparently my ordered was shipped and scanned as delivered. However the package was never delivered. Customer service immediately responded and said the package shows delivered which is proof that it was delivered to my door. Such bull! My first order from them was delivered no problem. I will not be ordering from them again. Such a scam and customer service sucks!!”
“Sadly after 20 years of incredible service this site has apparently imploded. In looking at the recent reviews, it confirms that Naps is no longer a trusted and viable source. Had timing issues with my last few orders but this time I had a package seized by Customs. I sent them the Letter and they sent me an email asking for a picture of the package and contents (wtf?). I again emailed them with the Letter and asked them what they didnt understand, it was seized. They then wanted a copy of the Letter (again) as well as the order info and tracking # (wtf again, they didnt have this on their site ????). I sent all of this to them AGAIN. They then sent me an email saying the package "was tied up in Customs but should release soon. WTF??! Clearly at this juncture they are just screwing with me. It appears maybe they are having financial trouble and are cheating people or something. Very, very disappointed. I will never risk an order with them again. There are far too many just as competitive sources that deliver much better. Loyalty gets you no where today.”
