Nastygal Reviews

Name: Nastygal
Rating: 1.45

1.5 Rating 467 Reviews

9 %

of reviewers recommend Nastygal

Company Reviews

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Metrics

1.5

Based on 467 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 47%
Accurate And Undamaged Orders	Greater than 57%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	6 - 12 Hours

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Phone:

855-627-8942

Email:

hello@nastygal.com

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Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Bloody awful quality! Ordered some comfy lounge wear for lock down and one pair the trousers would honestly be long on someone who is 6 ft. Im 5'8 and they would have to be all the way up to my collar bones to not be dragging the floor! The other loungewear trousers are see through and the pockets poke out. The sizing is really awful, I just don't understand how people shop here?! It genuinely must be luck of the draw! Don't bother shopping here ladies, even if its on sale.”

Helpful Report

Posted 5 years ago

“If I could rate zero stars I would. I ordered next day delivery, which never came. To cut a very long story short, its 4 days later and still no progress with tracking of delivery. I contacted Nasty Gal and asked what was happening and they've told me to wait a for a week to basically see what happens. They have no idea where my order is and won't investigate until then. I've asked for a refund and the have ignored my request repeatedly, telling me they need more time to discover what's happened. I am so fed up with there poor excuses and wish I'd read all the negative reviews before I ordered. They really dont care about your order once they have your money!”

Helpful Report

Posted 5 years ago

“This was the worst idea ever! They shipped my packages separately and some how lost BOTH packages! I order 5 shoes!! The first package they lost at the ware house!! And then said they no longer have anymore in stock and the second package said was delivered... and it was never delivered so they are now building a case... NOT OKAY!”

Helpful Report

Posted 5 years ago

“If I could leave negative stars I would! I got a T-shirt from them, it arrived horrible quality of the stamp. Smudged and faded printing. After contacting customer service (who didn’t offer apology, replacement , any service at all), the asked me to send it back to “look over”. So I did. Apparently even if I was provided defective item, shipping of almost $10 was not refunded . Customer service after contacting them again said it’s non-refundable fee!! So just keep it mind, that they don’t stand by their product!”

Helpful Report

Posted 5 years ago

“Worst experience of shopping in my life very disappointing 😔 Gave me a faulty and one completely wrong item and asked for me to bring them back so they can give me a 50% on one of them 😂😂😂😂😂 absolutely ridiculous and also horrible cheap quality . Avoid at all costs”

Helpful Report

Posted 5 years ago

“I will never shop here again. I ordered three pairs of shoes which took a month to ship. I contacted FedEx and they told me that it was an empty box and that the shipper (nasty gal) had to contact them. Nastygal refused to and refused to refund me. Honestly, this is a terrible company. Luckily, I contacted my bank and they canceled that transaction.”

Helpful Report

Posted 5 years ago

“Clothes just don't last and are poor quality. Only a few months in and most of the things I've bought ripped at the seams and had threads come loose. I'd rather pay more for clothes that I can actually keep for longer than 6 months.”

Helpful Report

Posted 5 years ago

“I was really excited for the clothes I ordered because they seemed to be unique and the photos made the clothes look like good quality. I even researched the brand and the general consensus was that they were good. I don't know wtf I was thinking not looking into it further, but they are really bad quality. Please listen to all of these reviews and don't trust the company photos. save your money.”

Helpful Report

Posted 5 years ago

“I ordered from here and received jeans that were very awkwardly hemmed. The zipper was also broken, I will not be shopping here.”

Helpful Report

Posted 5 years ago

“I ordered 3 items, one of which didn't arrive and one of which was the wrong item. My package came over a week late. When I asked for a refund on the wrong item, they told me had to send it back to them first but refused to provide me with a pre-paid label. On top of all this, I had to pay a $40 customs fee from FedEx for the package (a fee that was NEVER included in my order) and I never would have purchased had I known. Never buying from this place again!!!!”

Helpful Report

Posted 5 years ago

“I had a really bad experience. Received wrong sizes and tried contacting customer service. They weren't helpful at all through WhatsApp and made it seem like it was my fault. I wanted to exchange the stuff and they told me it wasn't doable. I reached out to them via live chat, email, and message and no luck. I was a first time customer and I got a terrible first impression. Don't think I will be returning here, sadly.”

Helpful Report

Posted 5 years ago

“Made a huge order which took 19 days to be delivered. The parcel also arrived ripped up opened. When I emailed to ask for the delivery to be refunded as the least they could do (due to me actually paying extra for next day delivery). They offered me free next day delivery for my next order or a £1 refund to the standard delivery. On their website standard delivery states ‘up to 5 days’. Customer service was totally appalling!!”

Helpful Report

Posted 5 years ago

“I bought items from nasty gal and when they were delivered, the shipping package was open and ripped up and the plastic bags that had the clothing inside were all ripped open. This is unprofessional and I was very upset to receive new clothes that I paid $10 shipping on to be brought to my door.”

Helpful Report

Posted 5 years ago

“Received my package today with two giant holes. The shoes were okay but the dress I ordered was ripped at the seam. Ruined my whole experience and I will not be shopping with them again.”

Helpful Report

Posted 5 years ago

“Ordered a dress ($86) and shoes ($56) from the store (however, they were both on sale for 60%). I couldn't believe how cheap they felt for how expensive the original price was, ESPECIALLY the shoes ("Watch Your Step Faux Leather Platform Sandals" felt like they weighed less than a pound each and had no substance to them). They weren't even worth the 60% off price... instantly requested a refund. I'm still in shock over the original prices ($86 for THAT dress?! Looks and feels like its worth $8.60) Extremely disappointed as I had to pay the shipping fees as well. Do not make the same mistake I did! Do NOT order from this website!”

Helpful Report

Posted 5 years ago

“I ordered some clothes about a week ago, paying $14ish for shipping. I got a text a few days later from fedex saying my package would be coming the following day at 10:30am. I waited all day and got no package. When I went on to nastygal that has very poor package tracking, they said it was expected to be delivered, but obviously it hadn't. It's been almost a week and I got an email saying they cancelled my order and are refunding me for the purchase of my clothes, but did not include the price of shipping. I am very frustrated that they said my items had shipped and now they're saying it hasn't and they're cancelling my order without refunding the $14 I spent on shipping. On top of that they don't have a phone number you can call to contact one of their costumer support people. All they have is an email listed. I emailed them with my issue and am hoping to hear back soon.”

Helpful Report

Posted 5 years ago

“All of their clothing is cheap, itchy, awful material. Absolutely disappointed considering the price range the brand charges for clothes they must buy from Aliexpress. They are charging $68+ for a shirt made in china that comes broken and smelling of chlorine. Along with their janky fabric comes horrible sizing issues. My size 4 shirt could fit my cat. AWFUL. Not worth anyone’s time or money, absolute rip off.”

Helpful Report

Posted 5 years ago

“I ordered a selection of different items that all looked really nice in online photos, however I was disappointed when they arrived as nothing fitted. I am a pear shape, usually a size 10 top and 12 bottom. I ordered everything size 12, all of them were too small. The trousers have no shape to them, very straight so not too good for curves. The tops and bodysuit looked more like size 8s! I returned the parcel which was easy to do, however you lose the delivery charge. Hope this helps! 😊”

Helpful Report

Posted 5 years ago

“I have ordered with Nastygal often and really liked them but now i'm starting to think otherwise. I placed an order 1 hour ago and it is the wrong address attached. I talked to them on chat and they cannot cancel it or change the address. Luckily i know the people living at my old address and am able to get the package but if it was in another state or country i would be absolutely screwed and out $54 which is rough for someone who was just laid off. Its a scam for them not to cancel orders and just a way for them to get more money. I had the same issue with Free People and i called their customer service line and they canceled the order and replaced the order for me!! There is no reason for NastyGal to not have the same policy. It's so saddening to me because i really liked Nastygal and now i never want to shop with them.”

Helpful Report

Posted 5 years ago

“I ordered three pairs of shoes from shoes4gals over five weeks ago still nothing! Wrote them numerous times no response back! Total waste of time and money and I most certainly WILL get my money back! DO NOT purchase from them customer service stinks I have no idea about quality of products cause I never received it! Suzan NJ”

Helpful Report

Posted 5 years ago

Nastygal is rated 1.5 based on 467 reviews