Nathan James Reviews

"When putting it together I couldn't turn the swivel piece so I couldn't go further. Someone stronger than me was able to do it and put it together for me. Once put together, the swivel works great. Very happy with this stool. "

"Very heavy and solid dresser. I was nervous when it first arrived and the box was a bit damaged but they package the pieces in very well so there was no issue. The instructions are easy to follow. The drawers do click when you open and close them but this was for our guest room so it doesn't bother me. It doesn't mention this in the instructions but I did see other reviews mention it as well."

"Easy to assemble. Sturdy and extremely comfortable!!"

"I recently purchased a wall shelf from Nathan James and while the shelf itself is absolutely beautiful, the condition in which it first arrived was disappointing. The box looked quite beat up upon delivery, and when I opened it, I was dismayed to find that all of the shelves had sustained dents and scrapes. It was clear that the packaging was insufficiently protective; there was no styrofoam, and the shelves were not tightly secured, resulting in them being all over the place within the box. This lack of proper packaging likely contributed to the damages sustained during transit. \r\n\r\nHowever, when I reached out to Nathan James, I was met with exceptional customer service. A wonderful associate named Claire responded promptly and helped me resolve the issue. After a few emails back and forth, I was informed that not only would the damaged shelves be replaced, but I would also receive a brand new shelving unit free of charge. Moreover, I didn\u2019t have to send the old one back, which I plan to keep for replacement parts if needed.\r\n\r\nDespite the initial issues, I must say the quality of the shelf is fantastic. The unit is very heavy and the shelves are made of great material. They are also wide enough to fit all of my living room books and a few decorative pieces, which is exactly what I wanted. The size is perfect and it is very aesthetically pleasing. \r\n\r\nAmazing service from Nathan James! Their excellent customer support has made me very glad I purchased from them. I will definitely be purchasing other items in the future and recommending Nathan James to my friends and family."

"I recently purchased a wall shelf from Nathan James and while the shelf itself is absolutely beautiful, the condition in which it first arrived was disappointing. The box looked quite beat up upon delivery, and when I opened it, I was dismayed to find that all of the shelves had sustained dents and scrapes. It was clear that the packaging was insufficiently protective; there was no styrofoam, and the shelves were not tightly secured, resulting in them being all over the place within the box. This lack of proper packaging likely contributed to the damages sustained during transit. \r\n\r\nHowever, when I reached out to Nathan James, I was met with exceptional customer service. A wonderful associate named Claire responded promptly and helped me resolve the issue. After a few emails back and forth, I was informed that not only would the damaged shelves be replaced, but I would also receive a brand new shelving unit free of charge. Moreover, I didn\u2019t have to send the old one back, which I plan to keep for replacement parts if needed.\r\n\r\nDespite the initial issues, I must say the quality of the shelf is fantastic. The unit is very heavy and the shelves are made of great material. They are also wide enough to fit all of my living room books and a few decorative pieces, which is exactly what I wanted. The size is perfect and it is very aesthetically pleasing. \r\n\r\nAmazing service from Nathan James! Their excellent customer support has made me very glad I purchased from them. I will definitely be purchasing other items in the future and recommending Nathan James to my friends and family."

"I recently purchased a wall shelf from Nathan James and while the shelf itself is absolutely beautiful, the condition in which it first arrived was disappointing. The box looked quite beat up upon delivery, and when I opened it, I was dismayed to find that all of the shelves had sustained dents and scrapes. It was clear that the packaging was insufficiently protective; there was no styrofoam, and the shelves were not tightly secured, resulting in them being all over the place within the box. This lack of proper packaging likely contributed to the damages sustained during transit. \r\n\r\nHowever, when I reached out to Nathan James, I was met with exceptional customer service. A wonderful associate named Claire responded promptly and helped me resolve the issue. After a few emails back and forth, I was informed that not only would the damaged shelves be replaced, but I would also receive a brand new shelving unit free of charge. Moreover, I didn\u2019t have to send the old one back, which I plan to keep for replacement parts if needed.\r\n\r\nDespite the initial issues, I must say the quality of the shelf is fantastic. The unit is very heavy and the shelves are made of great material. They are also wide enough to fit all of my living room books and a few decorative pieces, which is exactly what I wanted. The size is perfect and it is very aesthetically pleasing. \r\n\r\nAmazing service from Nathan James! Their excellent customer support has made me very glad I purchased from them. I will definitely be purchasing other items in the future and recommending Nathan James to my friends and family."

"This is the third item we\u2019ve ordered from Nathan James, and, as with the other items, it did not disappoint. Well made, easy assembly, and beautiful simple design. Just right for our space!"