National Business Institute Reviews

Name: National Business Institute
Address: 1218, McCann Drive, 1218, McCann Drive, Altoona
Rating: 4.17

4.2 Rating 1,213 Reviews

77 %

of reviewers recommend National Business Institute

Company Reviews

Product Reviews

Metrics

4.2

Based on 1,213 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Own Driver
On-time Delivery	Greater than 90%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.3 out of 5

Anonymous

Anonymous // 01/01/2019

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“Access was easy, Speakers were well prepared and well spoken and moderator was excellent.”

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Posted 3 months ago

Thank you for the review, Michael! We’re glad to hear access was easy and that the speakers and moderator made for a great experience.

Posted 1 month ago

“I love the CLE classes NBI offers. They are consistently high quality, informative, and easy to schedule, and the monthly subscription price is very fair. As a CLE junkie, NBI is my go to provider.”

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Posted 3 months ago

Thank you for the review, Kimberly! We’re so glad to hear you find our CLE courses high quality, informative, and easy to fit into your schedule. We truly appreciate your support and are honored to be your go-to provider.

Posted 1 month ago

“I have been very happy with the quality of the speakers and content of the seminars. The unlimited monthly pass is a good value for me.”

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Posted 4 months ago

Thank you for the review, Elizabeth! We’re so glad to hear you’ve been happy with the quality of our speakers and that the unlimited monthly pass has been a good value for you.

Posted 1 month ago

“My online course had a lot of technical difficulties, so much so that I had to re-watch 30 minutes of the course (plus time troubleshooting with the tech people). The customer service people were nice, but had no solutions. So it all took far longer than it should have. Six hours of CLE turned into 7, which is not helpful at year end. The content was also incredibly repetitious. Several of the presenters appeared to be very sick and were difficult to understand. One spoke so quickly I could understand very little of what she said. Overall, this was just not a good CLE. And my bar is fairly low.”

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Posted 4 months ago

Thank you for your feedback. We’re sorry to hear you experienced technical difficulties and found the course content frustrating. We understand how especially disappointing that is at year end when your time matters. Please reach out to our Customer Service Team at (800) 930-6182 so we can discuss how to make this right.

Posted 1 month ago

“I've been an NBI customer for at least 20 years and have always been 101% satisfied. Administratively, they could not be easier to work with. And the courses are almost alwats spot on -- it would be a very rare exception. I have actually been a course presenter for NBI, many many years ago, and I know the effort they put into their product. I still keep some of their reference materials on my laptop and consult them from time to time.”

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Posted 4 months ago

Thank you for the review, Gary! We’re honored by your longtime support and are so glad to hear you’ve had such a positive experience with both our courses and our team.

Posted 1 month ago

“I recently completed the Employment Law Update and was very disappointed in the quality of most of the speakers. Julie Moore was the standout exception. She is very knowledgable, was familiar with her presentation and kept me engaged. 5 stars for her. Mark Valencia was next best, at 3 stars. The others were terrible. They were unfamiliar with their own presentation, lacked subject matter knowledge and were poor speakers. With the exception of Ms. Moore, this was a waste of time and money.”

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Posted 4 months ago

Thank you for your feedback. We’re sorry to hear this course did not meet your expectations, and we appreciate you sharing your comments about the speakers. Please reach out to our Customer Service Team at (800) 930-6182 to discuss how we can make this right.

Posted 1 month ago

“Excellent support. Very professional. Even when I had computer trouble on my end, they were very patient and supportive. Thank you”

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Posted 4 months ago

Thank you for the review, Eric! We’re glad to hear our team was able to provide professional and supportive service when you needed it.

Posted 1 month ago

“Forbes should list MBI as one of the best companies around. Today I took an online CLE that was live, was with an excellent presenter, gave salient and current training on the use of AI and Law offices and how to create AI documents that are frequently in use, and how to stay within the ethical confines currently within the use of AI. I would recommend NBI to anyone as being one of the best Law Firm support companies in the US.”

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Posted 5 months ago

Thank you for the review, Debra! We’re so glad to hear you found the course timely, practical, and informative. We work hard to provide current, skill-based training legal professionals can use right away.

Posted 1 month ago

“THE CONTENT OF THE SEMINAR WAS GOOD, BUT THE PARKING ARRANGEMENTS AT THE NEW ORLEANS AIRPORT HILTON WAS TERRIBLE . . . PARTICIPANTS HAD TO GO THROUGH A RATHER COMPLICATED PROCESS TO OBTAIN COMPLIMENTARY PARKING, WHICH OTHERWISE WOULD HAVE INVOLVED A FAIRLY HEFTY FEE.”

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Posted 5 months ago

Thank you for your feedback. We’re glad to hear you found the seminar content valuable, and we’re sorry the parking arrangements were frustrating. We appreciate you bringing this to our attention and will share your comments with our team as we evaluate venue experiences for future events.

Posted 1 month ago

“Great MCLEs for paralegals!”

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Posted 6 months ago

Thank you for your review Rebecca!

Posted 5 months ago

“I took one webinar with NBI regarding NY State Employment Law and I must say although the platform is one of the best I've seen, and the intended content was good, the majority of presenters were not very dynamic. Maybe 2 of the 6 were engaging and obviously highly experienced. For the cost (nearly $300), I can't say it was worth it.”

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Posted 7 months ago

Lisa, we're sorry to hear that this course did not meet your expectations. At NBI, we have a satisfaction guarantee. If you have any questions, our Customer Service team is here to help! (800) 930-6182

Posted 7 months ago

“You send too much marketing materials to the point where it’s obnoxious”

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Posted 7 months ago

We appreciate you sharing this, Michael. We’ll use your feedback to adjust our approach.

Posted 7 months ago

“I have been a presenter at NBI a few times and have attended several in-person seminars. I would gladly attend more in-person seminars if there were any to attend. During the CLE just ended (8.1.24 - 7.31.25), I was aware of only two in-person seminars. They were on consecutive days (7.30.25 and 7.31.25)”

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Posted 8 months ago

Hi W. Lee, check out our Live In-Person catalog to see if there are any events that interest you! https://nbi-sems.com/collections/live-in-person

Posted 7 months ago

“The course was good. The email from customer service was quick and professional. Getting the certificate of credit is taking longer (and more effort) than expected. 'm still pending receipt of the certificate 6 business days after completing the course, and 4 days after having contacted customer service. I'm hopeful it will be resolved soon.”

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Posted 8 months ago

Thank you for the review, Charlotte. We’re happy to hear the course went well.

Posted 7 months ago

“Excellent and informative seminars. Easy to sign up and participate for in person or online options.”

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Posted 9 months ago

Thank you, this review means a lot to us!

Posted 7 months ago

“I contacted NBI on 6/30/25 seeking assistance in enrolling in a seminar to meet my CPE requirement due on 7/1/25. An extremely professional customer service rep guided me through the available courses to meet my requirements and got me set up. She even took the time to ensure I could access the "on demand" course I selected. Once I completed the course, I was very happy with my selection and learned a lot from the presenters. It was a great refresher and I met my CPE requirements as required. Thank you!”

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Posted 9 months ago

Thanks for the review, Patricia! Our Customer Service team always goes above and beyond to make sure our customers find the CLE they’re looking for.

Posted 7 months ago

“Mr Weiss from Kansas City was the best. Helpful, useful information and documents. Genteman from New Jersey was difficult to follow and seemed to be distracted. All in all a good CLE.”

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Posted 9 months ago

Thank you for the feedback, Tammy. We’re always looking for ways to improve our courses.

Posted 7 months ago

“Pleasure to teach for and great content from other presenters”

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Posted 9 months ago

Thank you for the review, Todd!

Posted 7 months ago

“Always keeeping me ahaead of the game in my field, thanks NBI!”

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Posted 9 months ago

Thank you, Fantasia. This review means a lot to us!

Posted 9 months ago

“Learned a lot about medicine from this seminar.”

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Posted 10 months ago

We’re glad you found our course helpful, Rex!

Posted 9 months ago

National Business Institute is rated 4.2 based on 1,213 reviews