“Trying to curtail my right to Free Speech.
After a few problems with staff and phone calls from a Faye Ingram, which by the way is her nickname apparently, nothing was sorted out.
They cancelled my card and a payment to a scammer, who I'd never subscribed to and they said they ordered a new one, but after 13 days when nothing arrived, we went back in branch to find out that a new card had not been ordered. So, one was finally ordered. As such, they told me no more payments would go out as they had been stopped.
That was a lie, as another payment went out.
When we reported it, we were met with lies, insinuations and phones been hung up on us, and emails to Debbie Crosby, who is as useful as an ashtray on a motorbike, we had a message from a Kevan Longdown who avoided us, after various messages sent to him.
It was handed over to a minion named Fay Ingram, who admitted that 'Fay' wasn't her real name, it was a nickname the staff used for her.
She apparently investigated it and it took all of a day.
Of course she found all her staff acted properly and accordingly (the ring of steel)
so I put a complaint and review on a review site naming names as I'm not scared to tell the truth and name names.
NOW, they have complained requesting I edit my review without the names thus in my eyes, curtailing my legal right to Free Speech and so I have refused to change anything.
This is Nationwide Building Society for you.
A place where only certain members get rewards causing inequality between other members.
Oh, and finally, they have put a 'strike' against my name for 6 months because I had the cheek and audacity to stand up to them.”
“This probably applies to all auto insurance companies, but this post is specific to Nationwide. Pray that you don't have to deal with them when they total your car. I will be out $5k to $8k after all said and done. They short you on the buy out, give you only $300 out of $1300 for brand new tires with invoice as proof bought 1 week prior to accident. Accident was not our fault. no account for TT&L costs, don't take into account current market prices for used cars replacement, or account in higher interest rates. Nationwide is not on your side. Slow to respond, Poor car evaluation, sub par adjusters. I hope you never have the bad luck in dealing with this company.”
“I rang today after a scam which I explained to Laura. I was very shaken, Laura calmed me down and checked and verified everything was fine. She also gave me some helpful hints on future scams, how to block numbers, and also sent an email. I can't thank Laura enough. She's well worth her weight in gold. Thank you once again Laura .”
“Absolutely rubbish
Have a considerable ammount of money with them went into do an isa
You can't do an isa in the branch
Repeat you can't do an isa in the branch
What sort of ridiculous set up is this ?
Closed one account
Drew out £40k went along the road to Santander and NAT west ,both helpful
Other accounts with these jokers being closed soon.”
“Rubbish bank, they reduced my credit limit without telling me. When I agreed to meet them halfway and partly reduce it they were not interested in helping me at all.”
“i have car and house insurance with nationwade, i had wind damage5 weeks ago, to my singles, adjuster came out, three weeks ago, i called nationwide they gave me a number in ohio i live in alabama i called and called no answer they sub out , to who ever is cheap, and i get no help, my neighbor has alfa insurance and he got his claim complete and singles already on in 2 1/2 weeks i cant even get company to talk to me, BEWARE STAY AWAY FROM NATIONWIDE SCAM INSURANCE”
“I have been with Nationwide all my adult life, over 40 years!
The trauma was as a result of the freezing of my accounts due to the large bills i had to pay a builder for building a house for my adult disabled daughter. It was legitimate, i was managing the build which was stressful enough. and, without warning, they said i could be the victim of a scam and had frozen my accounts.
i had selected the builder myself with the architect from three quotations, i knew there was no scam going on. i was without access to my funds for a month. The uncertainly of when i would be able to access funds added to the trauma. i had no other accounts. My Mastercard was stopped because of a 50p fraud on it so i could not even use that to pay for tiles, carpets, paint and all the various contractors involved. The staff were unsupportive, unhelpful and absent from the phone lines for 90 per cent of the time. i spent 3 hours on each of the 8 visits to the branch to try to resolve the matter. They could not access the fraud squad either under 1.5hours. They 'lost' my emails with all the information they requested and which i sent to them the first day of the freeze.
All my agency was taken away by their actions, I felt totally disempowered.
I had to borrow thousands from family and friends to support every day expenses. I complained only to be told i was unable to visit the branch nor have my accounts any more adding insult to injury. the pittance in compensation offered does not even cover the trauma informed counselling i am receiving. Furthermore, their apology was unconvincing. I DO NOT RECOMMEND THIS BANK/BUILDING SOCIETY TO ANYONE, NOT EVEN MY WORST ENEMY. SUGGEST YOU SWTCH IMMEDIATELY TO ANOTHER BANK. HOWEVER, I DO THINK BANKS GENERALLY HAVE TOO MUCH POWER.
THE LEGISLATION ON MONEY LAUNDERING NEEDS REVISING SO THE SO-CALLED 'VICTIM' IS NOT VICTIMISED, ABUSED AND TRAUMATISED BY THE BANK ACTIONS.”
“They won't honour an agreement on an old mortgage with a facility of a drawdown even though they told the broker and Client that they would. No customer Service”
“The worst Building Society- A waste of time
They closed my account without notice and kept my money stuck in the savings accounts for 2 weeks. Now I couldn't touch that money and couldn't feed myself nor travel for this amount of time.
When I went to branch, Kenny from East Ham Nationwide was talking to other customers while dealing with my enquiry. They refused taking the money out for me 3 times in a row.
If I could give them minus 100 I would.”
“This bank / building society has to be the worst ever for customer service. It’s standard rates are very unfriendly towards customers that have a buy to let Mortgage like myself. You would think they can do better in terms of the current financial climate. But no, this company care only about their money and nothing else, absolute greed and nothing else.
Their customer service is totally shocking, I’d wished I’d never had a Mortgage with this bank, and wish to leave ASAP and to wash my hands clean of this company! With my situation they just do not care,(which is not surprising being the worst company in the UK), and do NOT offer full options, in which you would think they would do so in my situation. I hate this company, I wished I’d never had anything to do with this company, and one day I will not, and will never for the rest of my life!! I have serious concerns with this disgusting and useless company and am extremely dissatisfied. About four of my last calls have expressed signs of extreme and I mean extreme dissatisfaction and this has not been picked up!!! Totally shocking company, I hate this company, can’t wait to fully be disconnected from this company!!!!”
“After six months trying to retrieve my 401k it took over 20 phone calls & multiple emails to get my money.
Its been one of the Worse company I had to dealth with even wrote to ceo never got back to me.”
“Awful company to deal with. Have an existing mortgage with them and sought to borrow more to move house. They sent the wrong mortgage offer so many times and when you phone the mortgage helpline, you either wait in line for 30 mins and get cut off or once you do get through you get told something different each time. Three weeks of non stop calls and my offer has still not been amended. Words”
“Use to rate nationwide highly and recommend them. But I changed jobs, become self employed and now treated like a criminal. They gave me couple days notice froze my accounts kept my money and paid no direct debits as I'm paying cash into my account, recon I'm some sort of major drug dealer as I paid in £6000 over 5 months. Now just sitting on my account no answers after 7 days after I filled there forms in asking questions like who's eBay(asked 8 times) and my connection to them as to why I paid money to them. Totally do not care and when I said I want to complain I said ok they ring me back within 5 days. Day 6 no call. Just told to wait while they review. But nothing happens. Shocking bunch of arrogant fools. I understand they have a duty to check for drug money ect but there so s###e at there job they could not catch a cold.”
“Disgustingly immoral bunch of people.
The gave us mortgage approval and all was going well until we had to pull out of our house purchase due to a survey issue. Don’t worry the Nationwide said, find another house and we can proceed.
We found another house, instructed solicitors to proceed. It was at that point, the Nationwide declined to issue us with a mortgage as we no longer met their new criteria. Thanks a bunch you good for nothing buch of bar stewards, left us homeless. Luckily, Barclays came to the rescue with absolutely brilliant service and we are no longer homeless. DO Not USE THIS BUNCH !!! would be my recommendation.”
“Complainned on the 17/)4 /2,cut off 3 times got through 40 mins later complaned wuoldnt deal with my call until the coplaint form was filled in about lengh of time answering orgiinal call4 leters sent will be dealt by 26/05 22 didnt happen. More letters coming further dates to delay answering / To much time and mony spent on advertizing And not customer service. I wonder ther going to do with !.5 billion profit last year”
