“Recently I did an online switch to move from cooperative bank to nationwide for the £100 incentive. All my direct debits were switched to the new account from my old one seamlessly. After a couple of weeks of the account being opened I noticed that I had not been paid the £100 and my account with cooperative remained opened. I called to enquire and was told by a member of staff that I had opted to carry out a partial switch of my account and that was why I hadn't received the incentive or had my old account closed. I most definitely hadn't opted for this whatsoever. I explained this to the male I spoke to who was unsympathetic and continued to place the blame at my feet. I then asked for him to submit a complaint on my behalf which he did.
Two days later I received a phone call from the complaints department refusing to uphold my complaint, again blaming me for some inputting error. Despite the fact I did not even see an option to "partial switch" and am not sure why this would be an option anyway.
If a partial switch is an option they need to make their website much clearer. I feel completely duped into opening this account. I have said I do not accept their resolution and am having paperwork sent out so I can then complain to the financial ombudsman about this shoddy service.
I have also started the process of having all my direct debits rerouted so I can close this account as soon as possible.
Will not be going near Nationwide with a barge pole and will be advising friends and family against it too.”
“EVIL PEOPLE WHO TAKE AND TAKE ON A BASIC ACCOUNT WITH NO OVERDRAFT AT ALL SAYING NOTHING THEY CANT DO CAUSE WE HAVE NO DIRECT DEBITS GOING OUT AND OUR ACCOUNT OVERDRAWN BY 53.00 AND THEN TO BE TOLD IF IT TAKES ALL YOUR BENIFITS THEN CALL BACK WE ARE DIABETICS ON INSULIN AND NEED OUR MONEY FOR OUR SPECIAL DIETS VERY NASTY MAN NO HELPED AT ALL WE ALSO HAVE PTSD AND DEPRESSION AND ANXIETY AND THEY HAVE MADE US WORRY SICK WILL WE GET OUR MONEY AVOID AVOID NO CUSTOMER SERVICES AT ALL NO EVEN WILLING TO HELP US WISH WE NEVER WENT WITH NATIONWIDE LOOKING FOR A NEW BANK NOT HUMAN TO DO THIS TO PEOPLE WITH LEARNING DISABILITYS AND MENTAL HEALTH PROBLEMS AND TYPE 1 DIABETES ON INSULIN WHEN WE SIGNED UP IT WAS BASIC ACCOUNT WITH NO OVERDRAFT THEN WE OVER DRAWN AND HE DIDNT HELP JUST CAUSED A LOT OF STRESS TO US CUSTOMER SERVICE WAS TERRIBLE”
“Nationwide has valued a house built in the last decade and in excellent order at much less than the market price. There are no other properties in the same area that can be obtained at that price. This jeopardises obtains a mortgage on the property. Building Society that’s a joke.”
“I had reason to complain to NBS about something But was disgusted to get a reply from customer services that had a link to The Black Lives Matter Website at the bottom of the email, According to the NBS Management team this is acceptable, As a armed forces Veteran I was deeply offended when B.L.M set fire to the Union jack and sprayed BLM on memorial's to many Black, White and Asian solders that gave there lives so they could have the Freedom they have today, I am in no way a racist having served with many Excellent Black and Asian solders I agree that everyone is entitled to a opinion but please NBS please Keep your support of political organisations to your self and don't force them on members”
“Pointless online system that on many occasions refuses to authenticate. Useless customer service and incompetent branch staff that fail to follow basic step by step instructions. Moving mortgage on next renewal.”
“Why tell me four days later that I can't open a current account and I have reached my maximum I am an adult and capable of making my own decisions. Nanny society”
“Interest awful! No reward for loyalty! Went to branch for help and was treated like dirt! All staff seem utterly miserable! And you can’t close accounts by the app! No wonder you are losing money like water! God awful place!”
“Switch process to Nationwide has been the most horrendous experience costing me time,money and sending my blood pressure through the roof. Nothing in the process happened as it should,,I had no idea what was going on and virtually impossible to speak to anyone. Even CO hadn't the grace to offer an apology when contact made by email out of sheer frustration. Will move as soon as possible”
“Using their visa disputes service was an awful experience. Their methods of communication are arcane, unprofessional, unbusinesslike and with silly mistakes. If you complain the response is generated by being judge and jury ie they judge themselves favourably . Their ratings are heading south and they seem to be quite unfazed by detrimental reviews.”
“If I could give 0 I would. At Christmas a glitch from my partner’s personal account meant his share of the mortgage didn’t go through, though my share did. Nationwide’s response? Move us into the standard mortgage rate. Apparently it happened last month but no one told us. This is pretty typical of them to be honest. Don’t bother using their online forms, nothing get through to them from it. Since our Covid payment break ended they’ve sent us letters every month to say our mortgage is in arrears when it isn’t. You get mixed messages, no one says the same thing as each other. A few years ago, we both had good jobs and good credit and they take our overdraft off our joint account - to this day we have no idea why. They contacted and text my partner about my credit card - I didn’t register his number when I set it up so data protection clearly means nothing. I have never seen such a shambles before.”
“After trying for months to get a refund from my travel agent regarding Covid pandemic cancelled flights, I was advised to try section 75 as I had paid by Nationwide credit card.What a waste of my time and effort.I filled out on line forms and providing photo evidence of flight e tickets and travel agent apology letter.After 8 weeks I received a letter from Nationwide who required me to provide evidence of the cancelled flight! The fact that in June there were no flights anywhere this seemed to be a ridiculous request.Take my advice,don’t count on Nationwide to get you your money back.”
“Have been a customer for a number of years however payments are being declined despite more than adequate funds this seems to happen on a regular basis now. customer service now a long way from what it was ,seems its my fault spending my money on a long-awaited night out. cheers again for freezing my card I really enjoyed the long 8 mile walk home in the pissing rain”
“this company is a bunch of crooks who blocked my card and
charged me 12 pounds late payment fee with a balance of fourteen
pounds and never notified me”
“Rude staff member asked me where did I get the cash I was depositing . None of her business. I"ll be closing my account soon . Can't stand this bank ..good riddance.”
“Worse bank EVER!!! I would never recommend this bank to anyone!! My son as had nothing but hassle ever since we went to the local branch to open him a account up, hes only 17, so myself and my son popped in, we both took I.D ( i took mine for my own piece of mind and in case they requested it ) my sons passport was in date, took all needed letters also the normal stuff proof of address etc! He received hes bank card, was able to use it a few times, then hes card was blocked, so called the local branch said come down and we can look into this for you! We did, the manager, said they couldn't see any problems and to wait 24 hours, and call the number on the back of the bank card, ( as my son still has money in hes account ) called and said yes no problem, we will lift the block we waited another 24 hours, still the same problem! Blocked, went back to store, then was told the passport was out of date!! ( LIE LIE LIE ) IT WAS IN DATE A DAY OR 2 before it ran out! So again the manager, said there SHOULD BE NOOOO PROBLEM not to be able to use the account! Called again.. The help line what ever it is... And still will NOT unblock the card!!!! What a joke it is!!! No one at all wants to help and you STILL have my sons money!! Unfortunately hes nan, who is pretty old wanted to send him a early birthday gift and added funds in to that account, ( instead of mine ) and now we need to try and work out how to get all the money out of hes account and just completely CLOSE IT DOWN!!! like what more do you want!?!? BLOOD!! I'm fed up of me and my son been passed from person to person going over the same thing again and again!!! I hope other people, bank with any bank BUT this one! Now have to spend my morning making more calls, to see how we can get this money back and to just close the account!! Thank you for absolutely NOTHING!!! nation wide. Fuming”
“THE WORST BANK EVER!!!!!
They are so so bad, I completed a switch application from Natwest to Nationwide, two days later nationwide declined my application which i was fine with and took it on the chin.. not like i dont have an account with 3 other banks. Well nationwide STUPIDLY did not cancel the switching process like I**TS. 9/10/2020 a large sum of money went from my natwest account and my natwest account was shutdown meaning it had gone to Nationwide.. 6 days later nationwide are saying they sent it back when natwest are saying they have no funds from them recived so where has my money gone? into the AIR? Lydia from nationwide customer services is the only person who is trying to help me calling me everyday and emailing back and fourth for me. I have no problem going to court about this nationwide f***ed up majorly and even natwest are saying they have messed up majorly. If i dont recieve my funds back from nationwide after the stress they have put me through i will make them go through hell like i have the past week with all my money taken out of my natwrst account. such a bad bank sosososososososo bad no one dare try switch to this bank stay with your bank!”
“Bad, bad service. They threatened to close my account when k couldn't open another. The reason = a relationship breakdown due to their horrible service!”
