“I have been with Nationwide all my adult life, over 40 years!
The trauma was as a result of the freezing of my accounts due to the large bills i had to pay a builder for building a house for my adult disabled daughter. It was legitimate, i was managing the build which was stressful enough. and, without warning, they said i could be the victim of a scam and had frozen my accounts.
i had selected the builder myself with the architect from three quotations, i knew there was no scam going on. i was without access to my funds for a month. The uncertainly of when i would be able to access funds added to the trauma. i had no other accounts. My Mastercard was stopped because of a 50p fraud on it so i could not even use that to pay for tiles, carpets, paint and all the various contractors involved. The staff were unsupportive, unhelpful and absent from the phone lines for 90 per cent of the time. i spent 3 hours on each of the 8 visits to the branch to try to resolve the matter. They could not access the fraud squad either under 1.5hours. They 'lost' my emails with all the information they requested and which i sent to them the first day of the freeze.
All my agency was taken away by their actions, I felt totally disempowered.
I had to borrow thousands from family and friends to support every day expenses. I complained only to be told i was unable to visit the branch nor have my accounts any more adding insult to injury. the pittance in compensation offered does not even cover the trauma informed counselling i am receiving. Furthermore, their apology was unconvincing. I DO NOT RECOMMEND THIS BANK/BUILDING SOCIETY TO ANYONE, NOT EVEN MY WORST ENEMY. SUGGEST YOU SWTCH IMMEDIATELY TO ANOTHER BANK. HOWEVER, I DO THINK BANKS GENERALLY HAVE TOO MUCH POWER.
THE LEGISLATION ON MONEY LAUNDERING NEEDS REVISING SO THE SO-CALLED 'VICTIM' IS NOT VICTIMISED, ABUSED AND TRAUMATISED BY THE BANK ACTIONS.”
“They won't honour an agreement on an old mortgage with a facility of a drawdown even though they told the broker and Client that they would. No customer Service”
“The worst Building Society- A waste of time
They closed my account without notice and kept my money stuck in the savings accounts for 2 weeks. Now I couldn't touch that money and couldn't feed myself nor travel for this amount of time.
When I went to branch, Kenny from East Ham Nationwide was talking to other customers while dealing with my enquiry. They refused taking the money out for me 3 times in a row.
If I could give them minus 100 I would.”
“This bank / building society has to be the worst ever for customer service. It’s standard rates are very unfriendly towards customers that have a buy to let Mortgage like myself. You would think they can do better in terms of the current financial climate. But no, this company care only about their money and nothing else, absolute greed and nothing else.
Their customer service is totally shocking, I’d wished I’d never had a Mortgage with this bank, and wish to leave ASAP and to wash my hands clean of this company! With my situation they just do not care,(which is not surprising being the worst company in the UK), and do NOT offer full options, in which you would think they would do so in my situation. I hate this company, I wished I’d never had anything to do with this company, and one day I will not, and will never for the rest of my life!! I have serious concerns with this disgusting and useless company and am extremely dissatisfied. About four of my last calls have expressed signs of extreme and I mean extreme dissatisfaction and this has not been picked up!!! Totally shocking company, I hate this company, can’t wait to fully be disconnected from this company!!!!”
“After six months trying to retrieve my 401k it took over 20 phone calls & multiple emails to get my money.
Its been one of the Worse company I had to dealth with even wrote to ceo never got back to me.”
“Awful company to deal with. Have an existing mortgage with them and sought to borrow more to move house. They sent the wrong mortgage offer so many times and when you phone the mortgage helpline, you either wait in line for 30 mins and get cut off or once you do get through you get told something different each time. Three weeks of non stop calls and my offer has still not been amended. Words”
“Use to rate nationwide highly and recommend them. But I changed jobs, become self employed and now treated like a criminal. They gave me couple days notice froze my accounts kept my money and paid no direct debits as I'm paying cash into my account, recon I'm some sort of major drug dealer as I paid in £6000 over 5 months. Now just sitting on my account no answers after 7 days after I filled there forms in asking questions like who's eBay(asked 8 times) and my connection to them as to why I paid money to them. Totally do not care and when I said I want to complain I said ok they ring me back within 5 days. Day 6 no call. Just told to wait while they review. But nothing happens. Shocking bunch of arrogant fools. I understand they have a duty to check for drug money ect but there so s###e at there job they could not catch a cold.”
“Disgustingly immoral bunch of people.
The gave us mortgage approval and all was going well until we had to pull out of our house purchase due to a survey issue. Don’t worry the Nationwide said, find another house and we can proceed.
We found another house, instructed solicitors to proceed. It was at that point, the Nationwide declined to issue us with a mortgage as we no longer met their new criteria. Thanks a bunch you good for nothing buch of bar stewards, left us homeless. Luckily, Barclays came to the rescue with absolutely brilliant service and we are no longer homeless. DO Not USE THIS BUNCH !!! would be my recommendation.”
“Complainned on the 17/)4 /2,cut off 3 times got through 40 mins later complaned wuoldnt deal with my call until the coplaint form was filled in about lengh of time answering orgiinal call4 leters sent will be dealt by 26/05 22 didnt happen. More letters coming further dates to delay answering / To much time and mony spent on advertizing And not customer service. I wonder ther going to do with !.5 billion profit last year”
“Had a high wind 70MPH Roof Damage. Called my Nationwide Agent. Was switched to a claim's agent in another state. Too busy for a Nationwide field agent to come out and sent a contracted agent Hancock. I refused them cause their reputation of low to no offer. Then they sent out Seek Now, another contract insurance claim field service. His report offered $735, and I have a $1000 deductible. So be wary, Nationwide contracts everything out to Third Party Vendors and is " Not On Your Side ". Very disappointed in the way they are totally hands off. Looking for another Homeowners Insurance Co.”
“had been a member for many years and recently closed all of my accounts following a lack of interest in the retention of business from the CEO. Following this I asked them to erase all of my data and following some very inconsistent replies saying it's 12 years and then only 6 I received a final email from them saying that they would not reply to any further correspondence saying that any further contact from me would be marked as unanswered.
How rude is that?
I had previously asked for copies of all of my data which I did receive a link to and you would be amazed how much and what they retain. So I have made a note to contact them in 6 six years to have it all removed as one of the things that they never assured me of was that it would actually be deleted even then. Time will tell, so be warned and maybe check out your position.”
“I recieved terrible service in the Southend On Sea branch with one member of staff actually lying about his name saying he was called Tim when in fact the complaints team tell me his name was Steve. When I complained about this and other events on the day I was phoned by David Knight a so called member relations consultant who lied himself to defend the indefensible. If this is the way Nationwide have gone it is a very sad indictment of society indicating these people would go to all lengths to save there jobs at the expense of customer service.”
“IT HAS BEEN A SAD YEAR FOR US, WE SPENT LAST 5 MONTHS TRYING TO GET JUSTICE FROM NATIONWIDE FOR WHAT KINGSWINFORD MANAGER PUT US THROUGH.
I WENT TO THIS BRANCH WITH MY PARENT. WHEN MY PARENT (WHOSE ENGLISH IS NOT THEIR FIRST LANGUAGE) ASKED FOR HELP, THE MANAGER CALLED THEM DISABLED THROUGH THE LOUD SPEAKER TO HUMILIATE THEM PUBLICLY. I WAS SITTING, NEVER INTERACTED WITH THEM.
THEN ALMOST 2 MONTHS LATER, I RECEIVED A COMPLAINT FROM THIS MANAGER ACCUSING ME OF, THAT MY BEHAVIOUR WAS INAPPROPRIATE, I USED A FAUL LANGUAGE, I THREATENED STAFF. THIS WAS FALSE, A SLANDER. MY PARENT MADE A COMPLAINT ONLY TO FACE FURTHER ABUSE. THEY ASKED THEM TO LOOK AT THE CAMERA AT THE BRANCH THAT I HAVE NEVER EVEN GOT UP & DID THOSE THINGS SHE ACUSED ME OF TO NO VAIL. NEXT, TO COVER UP FOR HER, THIS MAN FROM HEAD OFFICE WHO ADMITTED ADMIRING THIS MANAGER ON THE PHONE TO MY PARENT, THEN HACKED MY ACCOUNT. HE TOOK THE COMPLAINT KINGSWINFORD MANAGER MADE AGAINST ME & ALL THE ONGOING HARASSMENT CORRESPONDENCES SENT TO ME & PUT THEM ALL TO MY PARENTS ACCOUNT AFTER CHANGING NAMES ON THE LETTERS, AS IF MANAGER NEVER MADE A COMPLAINT AGAINST ME, AS IF WAS ALWAYS MY PARENT. HE THEN ACTED LIKE THEY NEVER ACCUSED ME OF ANYTHING TO COVER UP FOR HER. THIS IS WHAT I WITNESSED, IT IS MY HONEST TRUE STATEMENT.”
“This bank started a hatred campaign against our family. Discriminative, disrespectful and despicable customer service.
We are continuously being bullied by our local branch, our rights are being violated by this Nationwide Kingswinford branch. Every time we go there we face another inhospitality and discrimination. We go to their complain procedure, then face with very much biased unprofessional and dysfunctional complaint procedure.
This should never be allowed in this modern civilised society. Our only option is now seek justice through Ombudsman.”
“Races, breaking confidentiality and making fraudulent claims, the notorious shameless Kingswinford branch!
Races, breaking confidentiality and making fraudulent claims, the notorious shameless Kingswinford branch!
We took our son to open his first account. The staff were, as races, arrogant, lazy, publicly humiliating and incompetent as ever. The general mind state of them, as soon as you enter, bored arrogant, and slagging, they start whispering. Then they will give all confidential information, like how much money you have in your bank etc through a laud speaker by which, all other customers will hear.
We asked their help to open our son's first account. No help, instead the manager asked loudly '
ARE YOU DISABLED YOU CANT OPEN IT YOURSELF??'
I was speechless then this unprofessional manager shouted,
'WHAT IS YOUR DISABILITY??' She then gave us leaflet a bit of scribbles and said ' YOU CAN DO IT'.
We left humiliated and upset. The scribbles (info) were all wrong, the phone number she gave was not in use. But since we were not disabled, and since they were lazy, we managed to open son's account.
Two weeks later, we received a complaint letter accusing our son who never spoke to them accept giving his name and dob shyly and sat at the back, that:
'YOU WERE AGGRESSIVE, INAPPROPRIATE AND MADE STAFF UNCOMFORTABLE'. Now, bare in mind, my son never got of his chair, accept when asked him to repeat his Name, and DOB. So, this incompetent and unethical people made a false allegation against my son.
I called them and asked an investigating for this fraudulent complain. Instead, a man from complain department said 'STAFF DID THEIR BEST, YOU ARE WRONG' then hanged up.
What kind of a bank is this, we put our money in to their trust, from which they earn money from, but cannot treat equally respectfully.
Worse bank ever. The staff is not trained and throughout professionalism, ethics. We are going to ombudsman and removing our bank to a bank who will value our custom.”
“Recently I did an online switch to move from cooperative bank to nationwide for the £100 incentive. All my direct debits were switched to the new account from my old one seamlessly. After a couple of weeks of the account being opened I noticed that I had not been paid the £100 and my account with cooperative remained opened. I called to enquire and was told by a member of staff that I had opted to carry out a partial switch of my account and that was why I hadn't received the incentive or had my old account closed. I most definitely hadn't opted for this whatsoever. I explained this to the male I spoke to who was unsympathetic and continued to place the blame at my feet. I then asked for him to submit a complaint on my behalf which he did.
Two days later I received a phone call from the complaints department refusing to uphold my complaint, again blaming me for some inputting error. Despite the fact I did not even see an option to "partial switch" and am not sure why this would be an option anyway.
If a partial switch is an option they need to make their website much clearer. I feel completely duped into opening this account. I have said I do not accept their resolution and am having paperwork sent out so I can then complain to the financial ombudsman about this shoddy service.
I have also started the process of having all my direct debits rerouted so I can close this account as soon as possible.
Will not be going near Nationwide with a barge pole and will be advising friends and family against it too.”
“EVIL PEOPLE WHO TAKE AND TAKE ON A BASIC ACCOUNT WITH NO OVERDRAFT AT ALL SAYING NOTHING THEY CANT DO CAUSE WE HAVE NO DIRECT DEBITS GOING OUT AND OUR ACCOUNT OVERDRAWN BY 53.00 AND THEN TO BE TOLD IF IT TAKES ALL YOUR BENIFITS THEN CALL BACK WE ARE DIABETICS ON INSULIN AND NEED OUR MONEY FOR OUR SPECIAL DIETS VERY NASTY MAN NO HELPED AT ALL WE ALSO HAVE PTSD AND DEPRESSION AND ANXIETY AND THEY HAVE MADE US WORRY SICK WILL WE GET OUR MONEY AVOID AVOID NO CUSTOMER SERVICES AT ALL NO EVEN WILLING TO HELP US WISH WE NEVER WENT WITH NATIONWIDE LOOKING FOR A NEW BANK NOT HUMAN TO DO THIS TO PEOPLE WITH LEARNING DISABILITYS AND MENTAL HEALTH PROBLEMS AND TYPE 1 DIABETES ON INSULIN WHEN WE SIGNED UP IT WAS BASIC ACCOUNT WITH NO OVERDRAFT THEN WE OVER DRAWN AND HE DIDNT HELP JUST CAUSED A LOT OF STRESS TO US CUSTOMER SERVICE WAS TERRIBLE”
“Nationwide has valued a house built in the last decade and in excellent order at much less than the market price. There are no other properties in the same area that can be obtained at that price. This jeopardises obtains a mortgage on the property. Building Society that’s a joke.”
“I had reason to complain to NBS about something But was disgusted to get a reply from customer services that had a link to The Black Lives Matter Website at the bottom of the email, According to the NBS Management team this is acceptable, As a armed forces Veteran I was deeply offended when B.L.M set fire to the Union jack and sprayed BLM on memorial's to many Black, White and Asian solders that gave there lives so they could have the Freedom they have today, I am in no way a racist having served with many Excellent Black and Asian solders I agree that everyone is entitled to a opinion but please NBS please Keep your support of political organisations to your self and don't force them on members”
