Recently I did an online switch to move from cooperative bank to nationwide for the £100 incentive. All my direct debits were switched to the new account from my old one seamlessly. After a couple of weeks of the account being opened I noticed that I had not been paid the £100 and my account with cooperative remained opened. I called to enquire and was told by a member of staff that I had opted to carry out a partial switch of my account and that was why I hadn't received the incentive or had my old account closed. I most definitely hadn't opted for this whatsoever. I explained this to the male I spoke to who was unsympathetic and continued to place the blame at my feet. I then asked for him to submit a complaint on my behalf which he did. Two days later I received a phone call from the complaints department refusing to uphold my complaint, again blaming me for some inputting error. Despite the fact I did not even see an option to "partial switch" and am not sure why this would be an option anyway. If a partial switch is an option they need to make their website much clearer. I feel completely duped into opening this account. I have said I do not accept their resolution and am having paperwork sent out so I can then complain to the financial ombudsman about this shoddy service. I have also started the process of having all my direct debits rerouted so I can close this account as soon as possible. Will not be going near Nationwide with a barge pole and will be advising friends and family against it too.