“The only words I have for this bank are that they are one big joke.
Money disappears from your bank and doesn’t show on statement where it’s gone, then appears back in there.
I had a poxy £20 compensation which took over a month to appear in my account after using my bank card resulted in the bank taking card payments of £80 twice out of my account. In short I had spent £80 and they thought it would be okay to double it. You can imagine my anger with a trolley full of shopping to feed my 1 year old child when I got to the till.
The customer service is a joke, in their opinion the customer is never right and everything is a no and too much to ask.
I will be closing my account after payments are cleared and certainly won’t be making a savings account with my child with them as god knows how much of my big inheritance they took.
Hope this bank is shut down to be honest. Clearly failing as it is to be taking money out of a single mums account with a low income.
Scum”
“Every time I walk into the Nationwide Hythe branch I am faced than greeted by wretched-looking cashiers irrespective of their age or gender.
I’m not sure if it is me or it is them but I never feel so unwelcomed in any other branch. In fact, sometimes I drive all the way to Folkestone to avoid this branch.
I normally go to deposit my cash and these are some of the odd exchanges I have experienced:
How come you are depositing such a large amount (£4000) of cash?
Sorry, we cannot deposit your money as you brought your nationwide credit card instead of your debit card.
Let’s make sure we have the correct address for you. What is your address?
So, you are depositing £3000 today. Have you sold your car or something?
I never experienced these problems with any other member of Nationwideanywhere else in the country. Only this particular branch!! ”
“I transferred money from nationwide to another bank 7am in the morning. Nationwide stated that money is in a queue, they refuse to return the money into my account and the money has not reflected in the other account. This is 2pm and the customer service team informed me that there is nothing they can do about it because its IT problem. They informed me that they are working on it. This is very bad. ill never use nationwide bank again”
“with reference to my previous review, the nationwide fraud department lady(Kelly) is rude arrogant and totally discriminates against people with mental health illness, I suffer with Bi-Polar and PTSD and she was aware of this but still spoke to me in an awful way stating its my problem I suffer with bi-polar not Nationwide's, SHOCKING TRULY SHOCKING AWFUL WAY TO TREAT CUSTOMERS, but by going on the number of negative reviews and no responses from Nationwide it shows they treat customer, oops sorry member like Sh.t awful Building society.”
