“Using their visa disputes service was an awful experience. Their methods of communication are arcane, unprofessional, unbusinesslike and with silly mistakes. If you complain the response is generated by being judge and jury ie they judge themselves favourably . Their ratings are heading south and they seem to be quite unfazed by detrimental reviews.”
“If I could give 0 I would. At Christmas a glitch from my partner’s personal account meant his share of the mortgage didn’t go through, though my share did. Nationwide’s response? Move us into the standard mortgage rate. Apparently it happened last month but no one told us. This is pretty typical of them to be honest. Don’t bother using their online forms, nothing get through to them from it. Since our Covid payment break ended they’ve sent us letters every month to say our mortgage is in arrears when it isn’t. You get mixed messages, no one says the same thing as each other. A few years ago, we both had good jobs and good credit and they take our overdraft off our joint account - to this day we have no idea why. They contacted and text my partner about my credit card - I didn’t register his number when I set it up so data protection clearly means nothing. I have never seen such a shambles before.”
“After trying for months to get a refund from my travel agent regarding Covid pandemic cancelled flights, I was advised to try section 75 as I had paid by Nationwide credit card.What a waste of my time and effort.I filled out on line forms and providing photo evidence of flight e tickets and travel agent apology letter.After 8 weeks I received a letter from Nationwide who required me to provide evidence of the cancelled flight! The fact that in June there were no flights anywhere this seemed to be a ridiculous request.Take my advice,don’t count on Nationwide to get you your money back.”
“Have been a customer for a number of years however payments are being declined despite more than adequate funds this seems to happen on a regular basis now. customer service now a long way from what it was ,seems its my fault spending my money on a long-awaited night out. cheers again for freezing my card I really enjoyed the long 8 mile walk home in the pissing rain”
“this company is a bunch of crooks who blocked my card and
charged me 12 pounds late payment fee with a balance of fourteen
pounds and never notified me”
“Rude staff member asked me where did I get the cash I was depositing . None of her business. I"ll be closing my account soon . Can't stand this bank ..good riddance.”
“Worse bank EVER!!! I would never recommend this bank to anyone!! My son as had nothing but hassle ever since we went to the local branch to open him a account up, hes only 17, so myself and my son popped in, we both took I.D ( i took mine for my own piece of mind and in case they requested it ) my sons passport was in date, took all needed letters also the normal stuff proof of address etc! He received hes bank card, was able to use it a few times, then hes card was blocked, so called the local branch said come down and we can look into this for you! We did, the manager, said they couldn't see any problems and to wait 24 hours, and call the number on the back of the bank card, ( as my son still has money in hes account ) called and said yes no problem, we will lift the block we waited another 24 hours, still the same problem! Blocked, went back to store, then was told the passport was out of date!! ( LIE LIE LIE ) IT WAS IN DATE A DAY OR 2 before it ran out! So again the manager, said there SHOULD BE NOOOO PROBLEM not to be able to use the account! Called again.. The help line what ever it is... And still will NOT unblock the card!!!! What a joke it is!!! No one at all wants to help and you STILL have my sons money!! Unfortunately hes nan, who is pretty old wanted to send him a early birthday gift and added funds in to that account, ( instead of mine ) and now we need to try and work out how to get all the money out of hes account and just completely CLOSE IT DOWN!!! like what more do you want!?!? BLOOD!! I'm fed up of me and my son been passed from person to person going over the same thing again and again!!! I hope other people, bank with any bank BUT this one! Now have to spend my morning making more calls, to see how we can get this money back and to just close the account!! Thank you for absolutely NOTHING!!! nation wide. Fuming”
“THE WORST BANK EVER!!!!!
They are so so bad, I completed a switch application from Natwest to Nationwide, two days later nationwide declined my application which i was fine with and took it on the chin.. not like i dont have an account with 3 other banks. Well nationwide STUPIDLY did not cancel the switching process like I**TS. 9/10/2020 a large sum of money went from my natwest account and my natwest account was shutdown meaning it had gone to Nationwide.. 6 days later nationwide are saying they sent it back when natwest are saying they have no funds from them recived so where has my money gone? into the AIR? Lydia from nationwide customer services is the only person who is trying to help me calling me everyday and emailing back and fourth for me. I have no problem going to court about this nationwide f***ed up majorly and even natwest are saying they have messed up majorly. If i dont recieve my funds back from nationwide after the stress they have put me through i will make them go through hell like i have the past week with all my money taken out of my natwrst account. such a bad bank sosososososososo bad no one dare try switch to this bank stay with your bank!”
“Bad, bad service. They threatened to close my account when k couldn't open another. The reason = a relationship breakdown due to their horrible service!”
“Have been sent emails for years saying how easy it is to get an online account.
I am fully computer literate, run payment proxies, and have an online account with another bank that gives me no problems whatsoever.
However, my income was arranged with Nationwide and I have been completely unable to get an online account throughout this pandemic. This has forced me to walk to cashpoint and use cash because I cannot check my account online. I'm in my 60s and there's a pandemic going on. I have given them every verification, contacted them by phone, and have been sent a number in the post, but I still can't access my account because it requires a card reader that they have NOT sent me, even though they said they would. Bravo, Nationwide, and I mean that most sarcastically, you are the most obstinately useless service I have ever encountered. You will never get access to the bulk of my money and the services I require and I will get rid of you as soon as I can arrange it.
I've communicated with this company by live chat, email, and telephone, how come this review site only offers one option?”
“A real Nanny Bank. As others are beginning to say this is moving quickly into the awful bank category. Very over zealous in freezing accounts. My on line account has been frozen over a month as they 'thought' i was been scammed over one payment. They never inquired about my disabilities or virus shielding issues that preclude getting to a branch. I have had no ongoing update.”
“Worst bank ever ,after i have done my tax return they blocked my card and for 6 weeks i couldn't use it ,im also after a cancer treatment and this situation broke me down”
“I reported fraudulent activity in Jan 2020 where NBS were unable to retract funds from the third party. Upon negotiating with the third party to recoup funds I notified NBS of the defrauded funds crediting my account in the third week of March a week prior to the transaction so they are aware of the situation. A week later my account was frozen and the funds were taken out by NBS without any warning or consultation. I was alarmed as I kept NBS in the loop as to circumstances of the fraud and negotiations to have the funds returned.
2 months later they then decided to freeze my wife’s and parents Nationwide accounts, again without warning or a phone call and have spent endless hours trying to get to the bottom of their negligence and unprofessional staff in their Fraud Support team. My nightmare lives on as I trying to get answers only to be asked to email the Account Review Team who have not responded in over 3 weeks.
To request information they have asked me to complete a SAR which they’re meant to legally respond within 28 days and have failed to do so and then asked to bank elsewhere whilst they hold my funds.
Please stay well clear from Nationwide and do not waste your time and effort with a reckless bank who have zero consideration for the well being of their customers in such horrific times. Shame on NBS!!”
“Terrible bank. Not helpful at all. I have had so many problems with them from lack of communication to wrong information. I would not recommend this bank to anyone.”
“I requested my ISA transfer over 4 weeks ago after they reduced their interest rate. My money has still not be transferred, despite several emails. The receiving bank 'The Coventry' has given my a list of their unsuccessful requests to date to obtain transfer of the ISA.
The Coventry has been helpful. The Nationwide have not even responded to my last 4 email complaints, nor as I write this yet moved my money.
How can a bank operate like this?”
“Disgraceful customer service and banking facility.
If anyone still banks with these crooks I recommend you switch if you ever want to get any descent customer service and aid in times of need.
Having fallen a victim to Coronavirus was worried about making loan repayments for the upcoming month as I was in self-isolation and on unpaid leave from work. Have always kept up with my loan payments and never missed anything for the past 3 years.
Dont let the false advertisements on their website fool you, they try to come across as they are very helpful and that they will assist their customers during "challenging times", having called their "Triage" team and waited over 1 hour on hold, I pleaded with the rep to offer some help to overcome the situation am in, wether that will be 1 month payment holiday on the loan or an increase in overdraft / credit card limit to tie me over just for 1 month and the outcome was, they only offered to change the repayment date on the loan and move it back by upto 14 days like that is going to help!, they do this all year round , nothing new and certainley no additional help during this pandemic.
These stingy crooks did not even consider freezing credit card or overdraft fees just for 1 month till i return to work.
Lastly in the same week, i accidently transfered some money from my current account to my credit card (online via internet banking), I was meant to transfer it to my savings account but as you know its very easy to select the wrong account to transfer money to in the drop down menu. After realising my mistake, I found there is no option to transfer money back from your credit card to your current account. I gave customer support a call and got through to a guy called "Sachin" (sounded like a right chav) whom immediatly said "you been passed to me in the collections department, your balance is xx and you need to pay xx"... I thought what the hell is this guy on? No one passed me through, I called in and my query is not related to balance, I have already paid the monthly amount due on my card thanks!!, I then told him the reason for my call to which he replied to transfer money back from credit card to current account would take 5 days to process..... and as i questioned why so long, he replied, you made the mistake what do you want us to about it?
As you can see, the customer service is shocking, rude, incompetent staff even at the highest level, you can not even get through to a manager or to the complaints team, instead they take your number and you'd be lucky to ever recieve a call back from the complaints department.
This is the 21st century folks.....and Nationwide expects you to wait 5 days to get funds transfered from your nationwide current account to your nationwide credit card back, come on people, open your eyes. just check what other banks offer and you will be suprised at the level of care and service compared to Nationwide which is a sinking ship!
By the way, I also had a loan with YB and Post office and having spoke to their financial care team, they both provided a month payment holiday to assist me during the crisis which has meant reduced income. I am ever grateful to these banks and the difference between customer care and support is night and day compared to the crooked Nationwide.
I will ensure on my return to work that I change bank details with my employer to YB with the outlook of closing my bank account with Nationscum.”
