“Have been sent emails for years saying how easy it is to get an online account.
I am fully computer literate, run payment proxies, and have an online account with another bank that gives me no problems whatsoever.
However, my income was arranged with Nationwide and I have been completely unable to get an online account throughout this pandemic. This has forced me to walk to cashpoint and use cash because I cannot check my account online. I'm in my 60s and there's a pandemic going on. I have given them every verification, contacted them by phone, and have been sent a number in the post, but I still can't access my account because it requires a card reader that they have NOT sent me, even though they said they would. Bravo, Nationwide, and I mean that most sarcastically, you are the most obstinately useless service I have ever encountered. You will never get access to the bulk of my money and the services I require and I will get rid of you as soon as I can arrange it.
I've communicated with this company by live chat, email, and telephone, how come this review site only offers one option?”
“A real Nanny Bank. As others are beginning to say this is moving quickly into the awful bank category. Very over zealous in freezing accounts. My on line account has been frozen over a month as they 'thought' i was been scammed over one payment. They never inquired about my disabilities or virus shielding issues that preclude getting to a branch. I have had no ongoing update.”
“Worst bank ever ,after i have done my tax return they blocked my card and for 6 weeks i couldn't use it ,im also after a cancer treatment and this situation broke me down”
“I reported fraudulent activity in Jan 2020 where NBS were unable to retract funds from the third party. Upon negotiating with the third party to recoup funds I notified NBS of the defrauded funds crediting my account in the third week of March a week prior to the transaction so they are aware of the situation. A week later my account was frozen and the funds were taken out by NBS without any warning or consultation. I was alarmed as I kept NBS in the loop as to circumstances of the fraud and negotiations to have the funds returned.
2 months later they then decided to freeze my wife’s and parents Nationwide accounts, again without warning or a phone call and have spent endless hours trying to get to the bottom of their negligence and unprofessional staff in their Fraud Support team. My nightmare lives on as I trying to get answers only to be asked to email the Account Review Team who have not responded in over 3 weeks.
To request information they have asked me to complete a SAR which they’re meant to legally respond within 28 days and have failed to do so and then asked to bank elsewhere whilst they hold my funds.
Please stay well clear from Nationwide and do not waste your time and effort with a reckless bank who have zero consideration for the well being of their customers in such horrific times. Shame on NBS!!”
“Terrible bank. Not helpful at all. I have had so many problems with them from lack of communication to wrong information. I would not recommend this bank to anyone.”
“I requested my ISA transfer over 4 weeks ago after they reduced their interest rate. My money has still not be transferred, despite several emails. The receiving bank 'The Coventry' has given my a list of their unsuccessful requests to date to obtain transfer of the ISA.
The Coventry has been helpful. The Nationwide have not even responded to my last 4 email complaints, nor as I write this yet moved my money.
How can a bank operate like this?”
“Disgraceful customer service and banking facility.
If anyone still banks with these crooks I recommend you switch if you ever want to get any descent customer service and aid in times of need.
Having fallen a victim to Coronavirus was worried about making loan repayments for the upcoming month as I was in self-isolation and on unpaid leave from work. Have always kept up with my loan payments and never missed anything for the past 3 years.
Dont let the false advertisements on their website fool you, they try to come across as they are very helpful and that they will assist their customers during "challenging times", having called their "Triage" team and waited over 1 hour on hold, I pleaded with the rep to offer some help to overcome the situation am in, wether that will be 1 month payment holiday on the loan or an increase in overdraft / credit card limit to tie me over just for 1 month and the outcome was, they only offered to change the repayment date on the loan and move it back by upto 14 days like that is going to help!, they do this all year round , nothing new and certainley no additional help during this pandemic.
These stingy crooks did not even consider freezing credit card or overdraft fees just for 1 month till i return to work.
Lastly in the same week, i accidently transfered some money from my current account to my credit card (online via internet banking), I was meant to transfer it to my savings account but as you know its very easy to select the wrong account to transfer money to in the drop down menu. After realising my mistake, I found there is no option to transfer money back from your credit card to your current account. I gave customer support a call and got through to a guy called "Sachin" (sounded like a right chav) whom immediatly said "you been passed to me in the collections department, your balance is xx and you need to pay xx"... I thought what the hell is this guy on? No one passed me through, I called in and my query is not related to balance, I have already paid the monthly amount due on my card thanks!!, I then told him the reason for my call to which he replied to transfer money back from credit card to current account would take 5 days to process..... and as i questioned why so long, he replied, you made the mistake what do you want us to about it?
As you can see, the customer service is shocking, rude, incompetent staff even at the highest level, you can not even get through to a manager or to the complaints team, instead they take your number and you'd be lucky to ever recieve a call back from the complaints department.
This is the 21st century folks.....and Nationwide expects you to wait 5 days to get funds transfered from your nationwide current account to your nationwide credit card back, come on people, open your eyes. just check what other banks offer and you will be suprised at the level of care and service compared to Nationwide which is a sinking ship!
By the way, I also had a loan with YB and Post office and having spoke to their financial care team, they both provided a month payment holiday to assist me during the crisis which has meant reduced income. I am ever grateful to these banks and the difference between customer care and support is night and day compared to the crooked Nationwide.
I will ensure on my return to work that I change bank details with my employer to YB with the outlook of closing my bank account with Nationscum.”
“The only words I have for this bank are that they are one big joke.
Money disappears from your bank and doesn’t show on statement where it’s gone, then appears back in there.
I had a poxy £20 compensation which took over a month to appear in my account after using my bank card resulted in the bank taking card payments of £80 twice out of my account. In short I had spent £80 and they thought it would be okay to double it. You can imagine my anger with a trolley full of shopping to feed my 1 year old child when I got to the till.
The customer service is a joke, in their opinion the customer is never right and everything is a no and too much to ask.
I will be closing my account after payments are cleared and certainly won’t be making a savings account with my child with them as god knows how much of my big inheritance they took.
Hope this bank is shut down to be honest. Clearly failing as it is to be taking money out of a single mums account with a low income.
Scum”
“Every time I walk into the Nationwide Hythe branch I am faced than greeted by wretched-looking cashiers irrespective of their age or gender.
I’m not sure if it is me or it is them but I never feel so unwelcomed in any other branch. In fact, sometimes I drive all the way to Folkestone to avoid this branch.
I normally go to deposit my cash and these are some of the odd exchanges I have experienced:
How come you are depositing such a large amount (£4000) of cash?
Sorry, we cannot deposit your money as you brought your nationwide credit card instead of your debit card.
Let’s make sure we have the correct address for you. What is your address?
So, you are depositing £3000 today. Have you sold your car or something?
I never experienced these problems with any other member of Nationwideanywhere else in the country. Only this particular branch!! ”
“I transferred money from nationwide to another bank 7am in the morning. Nationwide stated that money is in a queue, they refuse to return the money into my account and the money has not reflected in the other account. This is 2pm and the customer service team informed me that there is nothing they can do about it because its IT problem. They informed me that they are working on it. This is very bad. ill never use nationwide bank again”
“with reference to my previous review, the nationwide fraud department lady(Kelly) is rude arrogant and totally discriminates against people with mental health illness, I suffer with Bi-Polar and PTSD and she was aware of this but still spoke to me in an awful way stating its my problem I suffer with bi-polar not Nationwide's, SHOCKING TRULY SHOCKING AWFUL WAY TO TREAT CUSTOMERS, but by going on the number of negative reviews and no responses from Nationwide it shows they treat customer, oops sorry member like Sh.t awful Building society.”
