“EVIL PEOPLE WHO TAKE AND TAKE ON A BASIC ACCOUNT WITH NO OVERDRAFT AT ALL SAYING NOTHING THEY CANT DO CAUSE WE HAVE NO DIRECT DEBITS GOING OUT AND OUR ACCOUNT OVERDRAWN BY 53.00 AND THEN TO BE TOLD IF IT TAKES ALL YOUR BENIFITS THEN CALL BACK WE ARE DIABETICS ON INSULIN AND NEED OUR MONEY FOR OUR SPECIAL DIETS VERY NASTY MAN NO HELPED AT ALL WE ALSO HAVE PTSD AND DEPRESSION AND ANXIETY AND THEY HAVE MADE US WORRY SICK WILL WE GET OUR MONEY AVOID AVOID NO CUSTOMER SERVICES AT ALL NO EVEN WILLING TO HELP US WISH WE NEVER WENT WITH NATIONWIDE LOOKING FOR A NEW BANK NOT HUMAN TO DO THIS TO PEOPLE WITH LEARNING DISABILITYS AND MENTAL HEALTH PROBLEMS AND TYPE 1 DIABETES ON INSULIN WHEN WE SIGNED UP IT WAS BASIC ACCOUNT WITH NO OVERDRAFT THEN WE OVER DRAWN AND HE DIDNT HELP JUST CAUSED A LOT OF STRESS TO US CUSTOMER SERVICE WAS TERRIBLE”
“Nationwide has valued a house built in the last decade and in excellent order at much less than the market price. There are no other properties in the same area that can be obtained at that price. This jeopardises obtains a mortgage on the property. Building Society that’s a joke.”
“I had reason to complain to NBS about something But was disgusted to get a reply from customer services that had a link to The Black Lives Matter Website at the bottom of the email, According to the NBS Management team this is acceptable, As a armed forces Veteran I was deeply offended when B.L.M set fire to the Union jack and sprayed BLM on memorial's to many Black, White and Asian solders that gave there lives so they could have the Freedom they have today, I am in no way a racist having served with many Excellent Black and Asian solders I agree that everyone is entitled to a opinion but please NBS please Keep your support of political organisations to your self and don't force them on members”
“Pointless online system that on many occasions refuses to authenticate. Useless customer service and incompetent branch staff that fail to follow basic step by step instructions. Moving mortgage on next renewal.”
“Why tell me four days later that I can't open a current account and I have reached my maximum I am an adult and capable of making my own decisions. Nanny society”
“Interest awful! No reward for loyalty! Went to branch for help and was treated like dirt! All staff seem utterly miserable! And you can’t close accounts by the app! No wonder you are losing money like water! God awful place!”
“Switch process to Nationwide has been the most horrendous experience costing me time,money and sending my blood pressure through the roof. Nothing in the process happened as it should,,I had no idea what was going on and virtually impossible to speak to anyone. Even CO hadn't the grace to offer an apology when contact made by email out of sheer frustration. Will move as soon as possible”
“I have to say I have never ever had any problems with this bank and I’ve tried NatWest, TSB, HSBC. I’ve been with them for over 10 years and so has my husband & son. They are easy to contact & customer service is always amazing !!! Thank you Nationwide!”
“Using their visa disputes service was an awful experience. Their methods of communication are arcane, unprofessional, unbusinesslike and with silly mistakes. If you complain the response is generated by being judge and jury ie they judge themselves favourably . Their ratings are heading south and they seem to be quite unfazed by detrimental reviews.”
“If I could give 0 I would. At Christmas a glitch from my partner’s personal account meant his share of the mortgage didn’t go through, though my share did. Nationwide’s response? Move us into the standard mortgage rate. Apparently it happened last month but no one told us. This is pretty typical of them to be honest. Don’t bother using their online forms, nothing get through to them from it. Since our Covid payment break ended they’ve sent us letters every month to say our mortgage is in arrears when it isn’t. You get mixed messages, no one says the same thing as each other. A few years ago, we both had good jobs and good credit and they take our overdraft off our joint account - to this day we have no idea why. They contacted and text my partner about my credit card - I didn’t register his number when I set it up so data protection clearly means nothing. I have never seen such a shambles before.”
“After trying for months to get a refund from my travel agent regarding Covid pandemic cancelled flights, I was advised to try section 75 as I had paid by Nationwide credit card.What a waste of my time and effort.I filled out on line forms and providing photo evidence of flight e tickets and travel agent apology letter.After 8 weeks I received a letter from Nationwide who required me to provide evidence of the cancelled flight! The fact that in June there were no flights anywhere this seemed to be a ridiculous request.Take my advice,don’t count on Nationwide to get you your money back.”
“To start with, this organisation advertises itself as not having to look after shareholders. It doesn't need to make a profit, just a surplus (it makes a HUGE surplus). It claims to be here for its members. Why, then, did it close the Cookham branch, which had been open for many years and was the only 'bank' in the area? How did that serve its members?
It offers puny interest rates whilst pretending to look after those who are long standing members (in my case +35 years) and there are a number of building societies who offer considerably more on sign up. To transfer money to new payers involves using a little plastic machine, which stops working after a few years. When applying for a new machine, one is told by this gracious organisation that it will be given free (expect it in 3 days) but future machines may be charged for. 8 days later, I'm still waiting.
Thank you, Nationwide, for a lovely 30+ years, but there are other institutions which offer far more. Most of my money is now going to STARLING.”
“Have been a customer for a number of years however payments are being declined despite more than adequate funds this seems to happen on a regular basis now. customer service now a long way from what it was ,seems its my fault spending my money on a long-awaited night out. cheers again for freezing my card I really enjoyed the long 8 mile walk home in the pissing rain”
“this company is a bunch of crooks who blocked my card and
charged me 12 pounds late payment fee with a balance of fourteen
pounds and never notified me”
“Rude staff member asked me where did I get the cash I was depositing . None of her business. I"ll be closing my account soon . Can't stand this bank ..good riddance.”
