Natural Chemist Reviews

Name: Natural Chemist
Rating: 4.73

4.7 Rating 1,305 Reviews

94 %

of reviewers recommend Natural Chemist

4.7

Based on 1,305 reviews

Shipping & Delivery
Delivery Methods	Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 88%
Accurate And Undamaged Orders	97%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5

About Natural Chemist:

Welcome to a better kind of pharmacy!
Finally a full-service traditional pharmacy integrated with natural and complementary health solutions. Qualified, integrative and caring.

Visit Website

Phone:

1300 882 303

Email:

info@naturalchemist.com.au

Location:

95 Greenwich Rd, Greenwich, NSW
2065

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Natural Chemist 5 star review on 6th June 2023

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I could not believe that my order arrived the next day - I thought they would be a few days at least. It was well packaged and the probiotics had a cooling pack around them to maintain temperature.”

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Posted 3 years ago

“excellent service”

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Posted 3 years ago

“Fantastic service, very quick delivery time.”

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Posted 3 years ago

“Products turned up on time thank you”

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Posted 3 years ago

“Always prompt and have what I need”

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Posted 3 years ago

“Thanks Tayla…Brent from Calgary Canada…great fast service 👍✌️😁”

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Posted 3 years ago

“I am surprised at the number of good reviews. I have had several issues with this company, despite using this company for sometime as products required are unavailable elsewhere: (1) website is not user friendly; (2) site does not show if a product is unavailable yet accepts order; (3) no indication when 'scripts' expire; (4) slow email response; (5) I finally uploaded scripts, received confirmation, went to order - only to discover one product had been omitted - not I'll have to wait again to place my order. (6) Poor delivery. Overall I think it's a very disappointing "service".”

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Posted 3 years ago

Hi Bernadette, Thank you for your feedback. My apologies for your negative experience with us. We are making some major improvements in our stock management software which is aimed at solving our delayed stock updates. Recently with the pandemic, there have been industry-wide stock delays on lots of products due to importation challenges with reduced flights and shipping. This is currently still an issue for some businesses. This has caused delays in the manufacturing of new stock, which has led to out of stocks with us. We have allowed customers to "Preorder" desired stock as this is a way to guarantee themselves the next available stock. This has been appreciated by our customers as stock is often in and out of our store very quickly due to increased customer demand. We have made some major improvements in our customer service since your last order in November 2021 and we are continuing to update and refine our processes. Our website is currently under review and receiving a digital facelift for our users. We thank you for your patience with our replies as our small team receives increased customer inquiries. Kind Regards, Natural Chemist Team

Posted 3 years ago

“Great prices, efficient and easy ordering and quick delivery. Items carefully boxed. Great company.”

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Posted 3 years ago

“Good variety of products find they deliver fairly quick”

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Posted 3 years ago

“Easy to order and quick delivery. Thank you”

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Posted 3 years ago

“You did well - as always”

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Posted 3 years ago

“Always great service. Quick and fast. Excellent product”

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Posted 3 years ago

“Great products great prices.”

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Posted 3 years ago

“product AS described & efficient delivery too. Thanks guys”

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Posted 3 years ago

“Great products and service at really reasonable prices!”

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Posted 3 years ago

“It took weeks until I received the order. Unfortunately, I had to pay EUR 46,19 to customs since the order price was wrongly stated by Natural Chemist. No reply from customer service regarding my request to refund me that costs up to now.”

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Posted 3 years ago

Hi Sonja, thank you for your review and patience with our reply over the long weekend. Our customer service team has been in contact with you regarding your international charges. Kind Regards, Natural Chemist Team

Posted 3 years ago

“Have been purchasing with Natural Chemist for a long time now. Have never had any issues. Always delivered within a couple of days of order being placed. Very happy”

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Posted 3 years ago

“I have placed an order and did not get a confirmation email. After a week, I asked what was going on and the product was not in stock, I have paid express shipping so I should have at least been notified earlier. After asking for a refund, it still hasn’t been sent thru and it’s been a week of following up.”

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Posted 3 years ago

Hi, thank you for your review. Our confirmation emails are automated and should come through immediately. We do recommend checking your junk box as we find they can sometimes get lost there. We do apologize for the inconvenience of this. It seems the stock has been delayed with our suppliers. We do expect to receive stock however, we have not been informed of the eta for this. I am terribly sorry for the inconvenience caused. Your order has since been refunded for you. Kind Regards, Natural Chemist

Posted 3 years ago

“Great range of quality products. Swift service!”

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Posted 3 years ago

“Always reliable and fast delivery.”

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Posted 3 years ago

Natural Chemist is rated 4.7 based on 1,305 reviews