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Natural Chemist Reviews

4.7 Rating 1,319 Reviews
94 %
of reviewers recommend Natural Chemist
Company Reviews Product Reviews
4,853
 Questions Insights Metrics Info
4.7
Based on 1,319 reviews
Shipping & Delivery
Delivery Methods
Courier, Postal Service
On-time Delivery
100%
Customer Service
Communication Channels
Telephone, Email
Read Natural Chemist Reviews

About Natural Chemist:

Welcome to a better kind of pharmacy!
Finally a full-service traditional pharmacy integrated with natural and complementary health solutions. Qualified, integrative and caring.

Visit Website

Phone:

1300 882 303

Email:

info@naturalchemist.com.au

Location:

95 Greenwich Rd, Greenwich, NSW
2065

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BennieM
Verified Reviewer
“I am surprised at the number of good reviews. I have had several issues with this company, despite using this company for sometime as products required are unavailable elsewhere: (1) website is not user friendly; (2) site does not show if a product is unavailable yet accepts order; (3) no indication when 'scripts' expire; (4) slow email response; (5) I finally uploaded scripts, received confirmation, went to order - only to discover one product had been omitted - not I'll have to wait again to place my order. (6) Poor delivery. Overall I think it's a very disappointing "service".”
Helpful Report
Posted 3 years ago
Hi Bernadette, Thank you for your feedback. My apologies for your negative experience with us. We are making some major improvements in our stock management software which is aimed at solving our delayed stock updates. Recently with the pandemic, there have been industry-wide stock delays on lots of products due to importation challenges with reduced flights and shipping. This is currently still an issue for some businesses. This has caused delays in the manufacturing of new stock, which has led to out of stocks with us. We have allowed customers to "Preorder" desired stock as this is a way to guarantee themselves the next available stock. This has been appreciated by our customers as stock is often in and out of our store very quickly due to increased customer demand. We have made some major improvements in our customer service since your last order in November 2021 and we are continuing to update and refine our processes. Our website is currently under review and receiving a digital facelift for our users. We thank you for your patience with our replies as our small team receives increased customer inquiries. Kind Regards, Natural Chemist Team
Posted 3 years ago
Anonymous
Verified Reviewer
“I have placed an order and did not get a confirmation email. After a week, I asked what was going on and the product was not in stock, I have paid express shipping so I should have at least been notified earlier. After asking for a refund, it still hasn’t been sent thru and it’s been a week of following up.”
Helpful Report
Posted 3 years ago
Hi, thank you for your review. Our confirmation emails are automated and should come through immediately. We do recommend checking your junk box as we find they can sometimes get lost there. We do apologize for the inconvenience of this. It seems the stock has been delayed with our suppliers. We do expect to receive stock however, we have not been informed of the eta for this. I am terribly sorry for the inconvenience caused. Your order has since been refunded for you. Kind Regards, Natural Chemist
Posted 3 years ago
Natural Chemist is rated 4.7 based on 1,319 reviews
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