“Customer services have about as much charm as a mass grave,,rude and unhelpful bank i have been with 15 years.I guarantee i wont be with them another 15 days.20 minutes on hold to spek regarding a complaint i had no answer just stupid music...Total crap service”
“They aren't helpful at all if you're robbed and lose your cash cards. I cancelled my card after answering security questions and they told me that it was fine so they would send me out my new card. Then they said my online banking had been closed and put me through to the security department who said they didn't know why I had been put through to them, but my card had definitely been ordered, and if I answer more security questions they would set up the online banking again. Then they asked me a stupid question about transactions that I couldn't remember, so I said I can't remember and could they ask another one, but he said the computer says I have to answer a multiple choice question and they have no control on what the questions are, so I said I'm not sure and would only be guessing and I don't want to guess as I have no money for food or petrol, and he was quite rude and said I had to answer it but I got the question wrong and then he said computer says so, but my card would definitely be sent out, so I said it was a stupid question and I can't believe he was so unhelpful. So I wait days for the card only eating cereal with no milk wondering why it was taking so long, and after 5 days I phone up again and they told me that there's no record of me ordering the card, so the last person i spoke to must have cancelled my card without telling me, and I'm told that I have to go into my branch which is now only open a couple of days a week. I said my petrol has nearly ran out and it's not open again for days, and I was told I should beg people for money and food until i can get to a branch. It's obvious the one who was unhelpful cancelled the ordering my card on purpose to be nasty. They made a stressful time even worse”
“I spent 15 minutes on the phone and spoke to 3 diffent people to make a payment towards my Credit Card a Master Card, I ended up hanging up the phone as I could not be bother to wait any longer... you defiantly make people changing their mind on making a payment thanks to the waiting time and difficulty in doing something so simple like pay off a credit card. The last guy I spoke to with was working for Natwest said: I am putting you through anther time as they issued your card, mmmm? aren't you working all for Natwest?!”
“I have been with this bank for close to 6 years.
I transferred money from one account to the next and they ceased my account for fraud.
The fraud team has the worst customer service ever.
They are incredibly rude no service skills and very vague.
I have had most services cancelled subsequently they don't care.
I have had larger sum into my account before .
But the dealt with me like a criminal for transferring money between accounts. My money.
Really gutted I left Barclays for them.
Never use this bank they don't care when things go the other way.
I spent a total of 21hrs on the phone for my money and still unresolved.”
“I have been a natwest customer for nearly 15 years.
I called the NatWest customers service because I have had series problem while I was trying to withdraw my money. The lady customer adviser was extremely rude, disconnected my call. I have made a compliment and I was someone will get back to me in 5 days time but still no respond!!
Finally I've decided to cancel all my direct debits and close my bank...!”
