“I spent 15 minutes on the phone and spoke to 3 diffent people to make a payment towards my Credit Card a Master Card, I ended up hanging up the phone as I could not be bother to wait any longer... you defiantly make people changing their mind on making a payment thanks to the waiting time and difficulty in doing something so simple like pay off a credit card. The last guy I spoke to with was working for Natwest said: I am putting you through anther time as they issued your card, mmmm? aren't you working all for Natwest?!”
“I have been with this bank for close to 6 years.
I transferred money from one account to the next and they ceased my account for fraud.
The fraud team has the worst customer service ever.
They are incredibly rude no service skills and very vague.
I have had most services cancelled subsequently they don't care.
I have had larger sum into my account before .
But the dealt with me like a criminal for transferring money between accounts. My money.
Really gutted I left Barclays for them.
Never use this bank they don't care when things go the other way.
I spent a total of 21hrs on the phone for my money and still unresolved.”
“I have been a natwest customer for nearly 15 years.
I called the NatWest customers service because I have had series problem while I was trying to withdraw my money. The lady customer adviser was extremely rude, disconnected my call. I have made a compliment and I was someone will get back to me in 5 days time but still no respond!!
Finally I've decided to cancel all my direct debits and close my bank...!”
