“Had a mix of banks over many years, some good, some bad, some awful experiences! I began with Natwest some 10 years ago and now they have all my banking accounts which fills all my needs! Can't rate then highly enough!”
“Created a appointment online to talk to someone in branch.
Walked in and was directed to the appropriate waiting area. The wait time was minimal.
The lady who I was meeting took me to a little room and had a lovely chat with me about all sorts of things. It was like being with a friend rather than being interrogated by the bank.
She helped me with what I had come in to do and wasnt too pushy about anything, offering me other bits and bobs along the way but only things that would benefit me.
While I was there she noticed my home insurance and did a quick quote to see if she could get it any lower for me and sorted out new life insurance, which I had been trying to sort myself but struggled.
She offered me drinks throughout and made me feel extremely welcome!”
“Holloway branch my local for all my life. Thanks to Zak and Francis for doing everything and spending thier time for resolving my financial issues which were causing stress. Love Natwest. Best bank in UK IF not entire world. Wouldn't change it even if I was offered money. JJ”
“The customer service at NatWest was extremely helpful and the advisor went the extra mile and spoke with her manager to issue a letter. Also, I was happy with the mortgage process, as the staff in Barnsley branch offered great customer service.”
“Helpful and brilliant bank. My account was over the limit, Natwest kindly credited my account as my salary didn't arrive & sent me £50 for use over the bank holiday! Thank you very much! PB”
“I was worried about fraud on my account and called Natwest. I got straight through and was transferred to the relevant person who made the process extremely easy. The lady on the phone was very personable and efficient, and immediately identified the problem and blocked it.”
“I am not a customer but have recently had to sort mothers account I must say everyone at nat west has been helpful pleasant efficient thank you so much to all staff I have been in contact with both on the phone and at the Worcester branch”
“I have held an account with Nat West since 1987.I have always been happy with them.Since I have been on line(about two years)I have been cheated by some unscrupulous people.I have phoned Nat West fraud team and they have been marvellous refunding me my losses in no time.
Just one little complaint,to phone Nat West fraud team is a marathon wait.I have been waiting for up to 30 minutes.”
