“The customer service at NatWest was extremely helpful and the advisor went the extra mile and spoke with her manager to issue a letter. Also, I was happy with the mortgage process, as the staff in Barnsley branch offered great customer service.”
“Helpful and brilliant bank. My account was over the limit, Natwest kindly credited my account as my salary didn't arrive & sent me £50 for use over the bank holiday! Thank you very much! PB”
“I was worried about fraud on my account and called Natwest. I got straight through and was transferred to the relevant person who made the process extremely easy. The lady on the phone was very personable and efficient, and immediately identified the problem and blocked it.”
“I am not a customer but have recently had to sort mothers account I must say everyone at nat west has been helpful pleasant efficient thank you so much to all staff I have been in contact with both on the phone and at the Worcester branch”
“I have held an account with Nat West since 1987.I have always been happy with them.Since I have been on line(about two years)I have been cheated by some unscrupulous people.I have phoned Nat West fraud team and they have been marvellous refunding me my losses in no time.
Just one little complaint,to phone Nat West fraud team is a marathon wait.I have been waiting for up to 30 minutes.”
