“Be aware,
Natwest is going to be in financial troubles soon, read the news on newspapers. Better take away your money from this disrupted bank. Thousand of complaints have been lodged against Natwest especially because miss use of customer’s funds. Basically with various excuses they retain and use your funds. As I see the FCA and Ombudsman are not protecting the customers rights and it’s very concerning. I had stolen from my account hundred of thousand of pounds from NatWest and they don’t give any explanation. I had to instruct a lawyer to act against them. This is theft !”
“I was living overseas, and both my wife and I had Natwest accounts. Natwest first demanded I provide information while refusing to say why but with the threat hey would close my account if I didn't give it to them. They refused to tell me where to send it saying it would be in an email that they didn't send, and when I rang the second time and they started again I hung up.
My complaints on the way the calls had gone only focused of course on the fact that I hung up, it ignored that I was practically begging them to tell me over the phone where to send what they wanted.
Natwest have a habit of that, listening and reading only as much as they want, with an attitude 'if you don't like it go to the ombudsman'.
They closed my account anyway, and made clear, they were under no obligation to say why!
My wife they just wrote and said they were closing her account, very sorry etc., but they also wouldn't say why. It was an account I was putting money into pay for her cancer treatment, I asked them not to, they ignored me completely and they did of course close it, and put the funds into some dormant account. She couldn't do anything with the cheque they sent because she had no other sterling account.
She passed away from the cancer, and since then it has been a battle with natwest all the way. First writing to advise them she died, which they simply acknowledged. Ringing them up, the person on the phone refused to tell me what to send to get the money that was in the dormant account back, but I could write to Bereavement Services (BS).
The BS department ignored every part of my letter and just sent me the same response I already had.
I rang them up about this, complained no one read my extensive letter, and I was then promised a cheque would be sent out.
I also at the same time complained.
When nothing arrived, I got back onto them yet again, only to be told now, I needed to get a Grant of Probate, in order to protect the customers funds. Err, that is the dead customer, whose funds were put into the account by me, from my own natwest account?!
I finally received an email telling me I needed to get a grant of probate.
Someone also rang me to discuss this, but by now, with natwest lying to me, refusing to tell me what was needed, lying to me again, when the person on the phone started with the usual garbage about recording the call for 'training and quality', I lost it, and hung up.
I emailed them asking for details of the money that was in the dormant account so I could get it back, but that was ignored.
I received then a letter that ignored most of my complaint, said they had no idea what happened, but I needed to get a grant of probate. They failed to tell me anything usefull that would be necessary to get that grant of probate.
I emailed again, and was ignored.
I made another complaint, which was in December, and I've only received the response now 8 weeks later 18 February, telling me I hung up them so it was my fault I didn't receive information.
However, finally, after 4 months of constantly contacting this bank, I finally have the information I need to do what the bank demands I must do in order to get my own money back!
Oh, they also said, where I complained about their response to the first complaint, they 'think it was fair'.
Yeah, I'm sure they do.
There are so many reviews of how this bank behaves towards customers, this approach that I have dealt with seems now deliberate policy.
I would hope the ombudsman does something, and yes I have made a complaint, but I don't hold my hopes too high that this arrogant bank will be brought to heal.
If you have an account, I really recommend moving to somewhere else.”
“I lost £743.84 with this bank in very short time since the account was opened, for nothing nothing.
I tried to purchase IPHONE XS MAX from eBay but no chance from a seller without any review wrong description and he sended rubbish in the parcel to get confused .
He sended with tracking nr and certificate of postage to showing the parcel has been received and do not get the money back the seller rwide fake statement to the bank .
1. I was headed
2. Seller He provided fake reference nr basically is from actionfraud not from police and actionfraud and police they never dealing with eBay
The parcel has been received by someone else I have proof, I sended all evidence to bank with they what requested and to eBay and Paypal and to tried to fight to get my money back by I don’t know what can I do...
eBay they sended via email a fake document to going to police station to get a reference nr and police they said to me this is not valid document recognized by the gurvement and by any enforcement law so they can’t do nothing, exactly the same was happened with PayPal .
I have no resources to fight because I don’t know how to dealing with this
And the bank they closed this dispute and the seller received the money for free ,from me and the phone as well.
I never never had any dispute with any bank this is the first dispute with these impostors.
Proof the parcel was received on day delivery by someone else according Royal Mail website tracking it showing different person no me.
I was at work on that day
Caution !!!
Please please do not try to open any any account at these scammers.
They have zero zero reputation on trustpilot.com and on many many websites if your transactions getting worse and you open dispute you 1000% they will find something to be legally do not get your money back.
Here you can see many people give to the bank very bad review that means I’m not lied.
So please stay away from these impostors.”
“I lost £743.84 with this bank in very short time since the account was opened, for nothing nothing.
I tried to purchase IPHONE XS MAX from eBay but no chance from a seller without any review wrong description and he sended rubbish in the parcel to get confused .
He sended with tracking nr and certificate of postage to showing the parcel has been received by signed by someone else (proof) and do not get the money back the seller rwide fake statement to the bank .
1. I was headed
2. Seller He provided fake reference nr basically is from actionfraud not from police and actionfraud and police they never dealing with eBay
The parcel has been received by someone else I have proof, I sended all evidence to bank with they what requested and to eBay and Paypal and to tried to fight to get my money back by I don’t know what can I do...
eBay they sended via email a fake document to going to police station to get a reference nr and police they said to me this is not valid document recognized by the gurvement and by any enforcement law so they can’t do nothing, exactly the same was happened with PayPal .
I have no resources to fight because I don’t know how to dealing with this
And the bank they closed this dispute and the seller received the money for free ,from me and the phone as well.
I never never had any dispute with any bank this is the first dispute with these impostors.
Caution !!!
Please please do not try to open any any account at these scammers.
They have zero zero reputation on trustpilot.com and on many many websites if your transactions getting worse and you open dispute you 1000% they will find something to be legally do not get your money back.
Here you can see many people give to the bank very bad review that means I’m not lied.
So please stay away from these impostors.”
“Worst bank .they put my account on stop with no reason. I have tried to contact them but they refuse to talk to us. If someone has experinced something like taking the account on stop please let us know what did you do.
Thanks”
“I have been living ina property in Nottingham for 12 months. I receive mail addressed to previous residents and always return to sender - gone away- and put it back in the post.
I have received multiple letters sent from "Your Business Profile' to someone whose name is unknown to me. I have returned so many identically addressed letters, that I can't now remember the exact number - 7 or 8, perhaps. The last 2 I returned with 'Deceased" and "Never lived here'.. I got another one this monring and opened it, as I think that it to see if there was a simple way of getting their system updated.
It's from Natwest Bank. They should know better. Their systems should be able to deal with something like this, simply and quickly. My way of delaing with this - simply and quickly - is to post the letter here and leave a poor review. Any more letters get shredded.”
“Just looking for a lawyer in Watford specialised in banking law, I have been robbed by
Natwest for hundred of thousand of pounds. My money disappeared and Natwest doesn’t give explanations about where my funds have gone”
“Liars. Thief’s. Incompetent. For a start. Moronic staff. They don’t understand computers or economics. Working with fiction. Money. Make too many mistakes and their app doesn’t work properly. Rude staff. Account closed. Cash only island”
“I've banked with natwest for 16 years but am looking at moving banks now. Last year Natwest have closed alot of stores but the biggest problem is their lack of customer service. The last straw is Natwest refusing to send out my new card to my address and insisting it goes to the bank. 8 working days later 11 days altogether and I'm having to drop in every day to be told its not here. No access to my own account or money for 11 days is unacceptable. Cards should be printed and sent out next day if needed as people desperately need them.”
“Tried to open a simple current account with no overdraft facility. Was asked for all kinds of totally unrelated personnel data. After an hour the process was still not completed, so I decided not to continue.”
“I have been victim of fraud by Natwest Bank PLC and misappropriation of funds. They hide themselves behind their terms and conditions but in no one point of it there is that they can retain my savings and my pension without any reason, this is theft. Stay away from Natwest bank, Lot of cases of financial abuses and misappropriation of funds have been declared against this bank.”
“Horrendous, i cant even tell you how incompetant and useless and rude they are. Was getting the greenlight for a mortgage, had it in principle, all was well with the lovely staff member i was dealing with, was put through to another girl on the phone who discovered my female partner was infact my other half and not my daughter and all went down hill from there, suddenly i didnt meet criteria, nor did she, and later was advised to go to another bank. Not only that last year it took me 5 MONTHS to open an acct with them because they kept losing all my information. Avoid at all cost. 17 years loyal customer..this is the thanks i get.”
“This Bank is the worst Bank i have ever dealt with. They recently wanted to do a Business profile review and they sent three letters to the wrong address, they then froze our account and caused chaos! They contine to this day 8 weeks on harrass and intimidated us on almost a daily basis. You send them the info they need and they just come back asking more and more questions. It has got to the stage where the harrassment is affecting my health. I have filed a complaint with the bank and with the financial onbudsmen and am awaiting a reply.
If anyone reading this is thinking of opening a Business Account with Nat West then please DON'T there are the absolute parasites and pondlife of the banking world!”
“I was living overseas, with my wife, and we were both Natwest customers. I had my pay going into the account. Natwest first demanded from me proof of ID and proof of address, then gave me the run around when I asked why, at first repeating the blather of 'important to have an up to date profile of you', and when I challenged why, they cited legal and regulatory reasons, which they then said they had 'no obligation to disclose'. Made it clear though it was my 'choice' whether I gave them anything, but if I didn't they might consider closing my account.
To send anything though, well they failed to provide any address to send anything to when I specifically requested it, said it would come in an email which it didn't, instead I got a useless email asking me to contact them again, and then when I did we went into the death spiral of them again with the same stupid blather as previously.
Eventually I hung up, and wrote a complaint, to which Natwest staff said I had refused to speak to them, which is a complete lie. They refused to provide me with anything when i repeatedly asked for it!
So I got a certified copy of my passport and ID, sent it to them and they then closed my account for reasons they were 'not obliged to disclose'.
For why wife, for whom I had been putting money into her account to pay for cancer treatment where we lived, they just closed her account with 'so sorry' that might convince a lawyer but no one else. I asked them to reconsider due to my wife's circumstances, but they completely ignored all correspondence. She had only been a customer for I think 25 years so obviously not an important one.
As she could barely speak, could barely walk, she couldn't do anything they wanted to transfer the balance of funds, so they helpfully sent a Sterling cheque when now she had no bank account anywhere.
Fast forward, she passed away, from Stage 4 cancer. I wrote to Natwest, and said she has died, could I have the balance of funds, so they helpfully acknowledged and said her account was closed.
Rang them up, said what I had written about but they had no records of any letter, even the reference I cited was unknown. The 'bereavement team' refused to do anything to help, wouldn't write to me, wouldn't give an email address, I had to write to them first. So I did, got a certified copy of the death certificate (I was the notifier on the death certificate and clearly stated as the husband), my ID, and proof of address. Again, a letter weeks later confirming my wife's account had closed, ignoring everything else.
At this point, rang again, and spent 30 minutes in a call, mostly on hold, to go through every point all over again!
Still waiting for that cheque....
I have complained about all this latest drama, but they haven't acknowledged the complaint, so when I go to complain again I can't even give them a reference because it seems they have ignored it.
You also can't complain to the banking ombudsman about the way they behave unless you get them to acknowledge the complaints process is exhausted, so if the ignore you completely they have it sewn up.
If Natwest were any other business, they would be in serious trouble.
I will certainly never go near them again.”
“After neraly five decades of incompetence, this shower will no doubt relsih my departure. I have encountered the following: ever-reducing interest rates, unwarranted retention of my card, dysfunctional passcode information etc. I could write a book about its problems”
“I no longer trust them. My available funds always seem to be unreasonably low even when I 'm not spending a whole lot of money. Online banking is a joke. Security is completely beyond frustrating and I am constantly having bad experiences with Natwest. It says a lot when I don't even trust the bank that I'm with. I will probably be switching soon.”
