“Absolutely disgusting company! I am the victim of fraud and Nat West have breached every FDA rule I can think of!
They allowed a fraudster to open an account at my address and send the card to a random address which is now linked to my credit file and they (NatWest) has the audacity to write to me 3 weeks later telling me the case has been resolved and that they believe the account is genuine, despite sending me this letter to my current address not the frausters, that they sent the card to.
I can’t pass security as I don’t have the debit card, sort code or account number and why would I? t’They haven’t sent this to my address!! Which means in turn I can’t posibly identify myself and I can only summarise from their pathetic reply that the fraudulent account is still active and the fraudsters are racking up a bill under my name!
I have rang and get diverted to many different advisors that are absolutely clueless, they have no policies in place, they won’t share their policies to show me how someone has opened an account in my name and how they possibly could have sent the card to a different address???
I have never ever dealt with such incompetence from a company that should is financially regulated, is an authority that has a duty of care to the public and should be highly regulated!
These are basic financial laws that Natwest are braking! You (the organisation) can only send something to the address it was credit checked! If this was the case it should have been sent to me and I would have called 10 months ago! but no I find out by chance via my own credit file that I am the victim of fraud!!
My next step is to request all information they have on the fake me under GDRP! As they won’t tell me their processes and policies but hopefully this way I will find out what ID these fraudster used!!
I have in addition and because of NatWest raised a crime with action fraud to be told that identify theft is not a crime!! WHAT!! Only NatWest can raise this and apparently they think the account is genuine???
- Having the fraudulent address on my credit file I rang the police surprise surprise not interested!
- Paid for a CIFA alert on all my credit file which apparent protects me against future fraud, yet NatWest don’t even think this is fraudulent! How am I the victim supposed to understand that comment!!
- Paid for my credit files with all 3 major companies
- Now paying £15 month with Experian to immediately alert me of any activity on my account
Yet none of this is sufficient for NatWest!!!
-Raised a complaint with the financial ombudsman 3 weeks ago and yet to hear anything back? I will be following it up tomorrow.!!
Tell me what is the point in the law if it allows for the banks to screw the honest! Take no responsibility or accountability and penalise the innocent and honest ones.
I am going to ensure NAtWest is held accountable and will do everything humanly possible to fight this and ensure everyone is made aware that this is a dishonest, incompetent bank that should have no place in the UK! It’s about time the regulators did something about this shambolic company!!!
Not even a customer and I would never ever ever recommend anyone to bank with these Charlatons!!!!!!”
“the online banking at NatWest is a joke never remembers my details so have to re-register then have to wait a week for an activation code that may or may not turn up, phone them up complete waste of time un helpful do not know what they are doing ,absolutely fed up with NatWest been with them for years without a problem but in the last couple of years have gone downhill dramatically, I would avoid at all costs kept on phone for ages then finally get through just to find out im in exactly the same position I started with no access to my money, NatWest think waiting a week for your money is totally acceptable ****heads.”
“The new online lock in system is a complete pain in the arse. I have no Mobil phone reception here and have to use the bloody card reader to get into my accounts. They don't tell you what to do if you cannot get a security code via Mobile. I only have a basic Tesco mobile which I never use; and I certainly will not upgrade for these Idiots.; because I simply will change banks.They make it basically less secure to bank online sending codes over the phone. It was so much easier before.
What a bunch of complete Idiots. I will change banks. Awfull awfull service..”
“The bank closed my current account and cancelled my credit cards after 10 years with no explanation! Never been in arrears or overdrawn
They are without doubt the worse bank in the UK
The staff are rude full of themselves and unhelpful.”
“NatWest took it upon themselves to cancel my current card and send me a new one to my address while I was on holiday leave me stranded abroad with no cash and no way to access my money”
“Natwest has gone badly downhill. There is no staff in the branch, the queues are always so long you just give up waiting. The staff have no manners, they are irritable cocky bolshy and unhelpful. Frankly I have just had enough of this rubbish bank.”
“ONE STAR TOO MANY. Terrible experience over the past few years with real personal and business costs (to me). They first create problems AND then their staff seem to be authorised to "trigger" time consuming and seriously inconvenient security reviews at any hint of customer dissatisfaction. Been with them for 30 years but will leave asap because this Dinosaur is causing too much financial harm.”
“Natwest. Where do I start.!
They have just closed my joint account with zero notice and zero explanation. They hide behind a blanket that a decision has been made and cannot be reversed. No-one is prepared to enter a discussion. What business closes a customer account with zero communication, they would not deserve to be in business. The only reason I found out was because i tried to use my card in a store and it was declined, then yesterday, i spent nearly 3 hours on a holding pattern as I was passed from department to department.....and still no explanation. They finally said that a letter was sent yesterday (some 3 days after the account was closed), which would be the first official communication that the account was being closed. An account that has never been in arrears.”
“Banked with them for thirty plus years personal and over twenty five years business. They are a manipulative scheming untrustworthy dodgy set of individuals and as a corporate body they deliberately rip people off.”
“Absolutely appalling. Tried to open an account under their switch incentive. Multiple attenpts to upload passport and driving licence. Wasted visited to local branch including taking documents. Worst experience in 40 years of banking. No desire to rectify or acquire a new customer. Simply inept”
“Just unhelpful! Not there for you when you need them and some of the staff are rude and arrogant. Just because they work in a bank, it doesn't mean they rule their world. It's our money after all that they deal with. I'll be out of there asap”
“I was in london for a month and wanted to renew my cards and get the bank stuff sorter. One month later my cards are not with me and I am leaving the country until next time.
First they forgot to send me the cards, and then they send them to the branch and it took forever.
Getting an account in Barclays and switching to it. Really recommend everyone to avoid Natwest at all costs.”
“I paid for a holiday with my credit card I was on holiday at the time! I pay my my credit in full when my statement comes in...However I received an e mail from nat west debt recovery dept saying I was £20 over my credit limit and to pay it immediately or I would incur charges! Is this the way they look after their customers.o rang them and paid it in full it wasn't even due.it was difficult as I was on holiday and costing me money to ring them...I will be closing my accounts with Nat West is this the way they treat loyal customers.Debt management recovery indeed. Dreadful service Nat West”
“To start with, I am not a frustrated customer, this one is just a review.
I think Natwest is a scam, they are holding the power and charging people for every little transaction they make, in another country below are the things you can do from a cash machine
1. You are on the way to the airport, you need urgent cash exchange. You should be able to do from a cash machine, since Natwest cash machines are dated back to 1991 it does not work for you.
2.Your children need urgent cash, they lost their wallet, you should be able to send money to their mobile phone with a pin number, Natwest does not offer this service either. There is a service called send money to mobile which natwest does not offer.
3.You should be able to draw money using your mobile phone( this has been introduced recently as a big news ) but guess what in most countries you can take your money with QR codes without needing of a bank card.
4.There should be a cardless menu in the cash machine where you can pay your bills, traffic fines and other payments using your id number which natwest does not offer either.
5. Again you should be able to pay in money from a cash machine or pay your bills, cash machine should give you the change ( either in coins or notes) which natwest does not offer either
6.You need to top up your phone, you should be able to do from a cash machine
7 .There are 10 -15 more services that I can t remember at the moment that Natwest does not offer that you should be able to do from the mobile phone application.
8.In a bank you should be seated and wait not stand in a queue as if 1900 communist country.
So Natwest service is, comparing to world standards, is a joke, but you have no other options to choose from so not sure what you can do about it. If Natwest offers any of these services they can't charge you for every little thing they do again this is bullying.”
“To start with, I am not a frustrated customer, this one is just a review.
I think Natwest is a scam, they are holding the power and charging people for every little transaction they make, in another country below are the things you can do from a cash machine
1. You are on the way to the airport, you need urgent cash exchange. You should be able to do from a cash machine, since Natwest cash machines are dated back to 1991 it does not work for you.
2.Your children need urgent cash, they lost their wallet, you should be able to send money to their mobile phone with a pin number, Natwest does not offer this service either. There is a service called send money to mobile which natwest does not offer.
3.You should be able to draw money using your mobile phone( this has been introduced recently as a big news ) but guess what in most countries you can take your money with QR codes without needing of a bank card.
4.There should be a cardless menu in the cash machine where you can pay your bills, traffic fines and other payments using your id number which natwest does not offer either.
5. Again you should be able to pay in money from a cash machine or pay your bills, cash machine should give you the change ( either in coins or notes) which natwest does not offer either
6.You need to top up your phone, you should be able to do from a cash machine
7 .There are 10 -15 more services that I can t remember at the moment that Natwest does not offer that you should be able to do from the mobile phone application.
8.In a bank you should be seated and wait not stand in a queue as if 1900 communist country.
So Natwest service is, comparing to world standards, is a joke, but you have no other options to choose from so not sure what you can do about it. If Natwest offers any of these services they can't charge you for every little thing they do again this is bullying.”
“I banked with natwest for over 14 years
I DO NOT RECOMMEND NATWEST as they will just close your account with all my money in and now I have no access to my own money
I'm left with nothing all weekend and no family to help out 4 KIDS TO LOOKAFTER
THANKS AGAIN NATWEST I want my money from my account
I am taking this to court”
“I witnessed sheer arrogance and aggressive rudeness from one of the female staff members towards a gentleman last week. He was trying to sort out a problem and from her tone and attitude it was clear she thought he was the problem. She told him that her colleague had already gone 'above and beyond ' to help him and he politely pointed out that he would have no way of knowing what was Nat west policy in terms of going above and beyond. The interchange carried on for a good 10 minutes and while I would rather not have been waiting in the queue I was more worried about the crass and unprofessional treatment of another customer.”
“Years of mistreatment and poor service, amazingly they've managed to get worse. So bad that after putting up with the pain I'm moving banks (35 years with NatWest not one positive memory of dealing with them)”
“Hi I have called the costumer service to renew my card
And I give them my address and I receive all litter in it I have been living in this address for more than one year and I have been waiting for more than 45 minute
And every one of the costumer services transfer me for another one”
