“It was shipped quickly and was exactly the part I needed for my ebike. This is my second purchase from NCMBike US and an satisfied with their promptness and high quality parts.”
“Ordered two different bikes (size/color). After 2+ month delay, received two of the same bike with no explanation. After e-mailing and calling, was told “production was never approved” of the 26-S size despite accepting the order and collecting full payment; plus wrong color was shipped. Will have to wait 2 more months and have to accept a different size (does one size fit all riders?)
Current status: Out $4,000+ and will be waiting over 4 months before my wife and I can (hopefully) ride together. So far, very disappointed.”
“Absolutely terrible customer service. I received the bike with a bent disc brake rotor and was told a new one would be shipped ASAP. So now my bike, which I paid a lot of money for, has been sitting for two weeks without a rotor, unrideable. I've both written and called the customer service team and haven't heard back. So I'm starting to feel scammed.”
“I will write a new review when we get the broken pieces on our brand-new bikes replaced. So excited to put them together and then find one bike with scratches on the frame and battery pack and the other bike cannot be put together as the disc brake on the front tire is bent. Quality control issues. You have our money and we have one bike that can't even be put together. I want to be a happy customer but right now I am not happy and no one answers the contact number.”
