“I got exactly what I needed the description was great the product is amazing shipping took as expected the one thing that I wish was better but can’t complain is the price for shipping, overall it was great”
“I called to inform them they mailed the wrong part. They promptly mailed out new part 2 day air so we would have it in time for next event!! Very good customer service!!”
“Love the bike but one of the two that i purchase when down after 3 months and the disp'ay seem to
Be the problem.
My problem is i purchase thoses bines in Canada and i stay in Florida for winter an can not have it fixed there.”
“Absolute worst company I’ve ever dealt with from Amazon. The bike CONSTANTLY breaks. Every part I need to pay to replace. The replacement parts sent to me have been the wrong parts THREE TIMES.!.!.! Absolute terrible product and customer service”
“I don't think that I'll be purchasing from NCM again. The product was okay for the price. There was shipping damage that I tried to get resolved but was given a no at every turn. I didn't want anything for free. I just wanted to return the damaged part for one that wasn't damaged. Replaced the tires right away as the ones the bike ships with aren't high quality. I wanted to like it because it looks cool but there are better options at a similar price point.”
“I unfortunately needed a new controller and sensor for my NCM MOSCOW PLUS. Unfortunately references that this part needed replace at 16 months of ownership. Highly disappointing!
I was able to order the part on-line through NCM. The part arrived quickly. The representative was knowledgable and efficient.”
“I'm a big fan of NCM bikes, but I’ve had some electrical problems. I have three Moscow Plus bikes, see attached photo. Why three . . . because I can interchange batteries, wheels and other parts to keep at least one bike running all the time. I’ve had just about every electrical failure you can think of, but I still love these bikes; all three are working right now. Leon Cycle has shipped me a lot of parts (some under warranty and some not) and I do the work myself. Note in the attached photo . . . 3 bikes, 5 batteries, 3 chargers and a wall-mount bike stand for maintenance. Also note skinny tires on 2 of the bikes . . . much better for road riding.”
“My bike commute changed recently when I moved to a different job, and now I have to spend an extended time ascending rather steep hill first thing in the morning. This has caused me some knee problems, so I searched for an e-bike solution to assist. I took delivery of the C7 and assembled it easily. Unfortunately, the box was punctured (from the outside) during shipping but NCM support shipped me a replacement part and I was in perfect condition in a couple of days. The bike has been great so far and I'm really happy with their support and my experience.”
“This NCM bike is the best for my all around use and it is made even better by the NCM support staff that will promptly answer any questions many have as newbys to the electric world.”
“I love my new NCM Bike! My only complaint is that I rode my new bike, and one of the pedals came off (the part of the bike that NCM installed). Just make sure you do an extra check all the parts of the bike installed by NCM, so you don't get stranded like I did!”
