Neff Reviews

Name: Neff
Rating: 1.37

1.4 Rating 131 Reviews

6 %

of reviewers recommend Neff

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1.4

Based on 131 reviews


Shipping & Delivery
Delivery Methods	Courier, Own Driver
Customer Service
Communication Channels	Telephone, Email
Queries Resolved In	Under An Hour

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Brendan Flood

Richard Hammond

Neff 1 star review on 31st December 2022

Annette Power

Anonymous

Anonymous // 01/01/2019

Sort by: Highest Rated Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“It seems Neff has some quality issues with their latest range. Last month i purchased the Neff B57CR22N0B. Compared to my old Miele oven this is a huge step backwards in terms of quality. I was told in the store that Neff was comparable but unfortunately from my experience there latest oven range leaves a lot to be desired.”

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Posted 6 years ago

“Ordered white hob t26br46wo, now after 8 days have returned 4th hob as all have had paintwork chipped or black showing through on edge where meets w/top.Very poor,where is quality control,appears paint work too thin.Reported to customer service,asked for manager none available,never even logged my details,apologetic but did not appear interested.”

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Posted 6 years ago

“Purchased Neff integrated dishwasher (S5IE50XIGB/18) in Oct 2013. Now having to scrap it because leaking drum (where metal meets plastic) is irreparable.”

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Posted 6 years ago

“Neff or NAFF as we call them are unable to run a customer service department at all. For the second time in 3 weeks 30 minutes before the 2 engineers were due to arrive to repair our fridge freezer they have cancelled as the parts are still in Germany.(NAFF only import spare parts for their own products 1 at a time apparently.) Yet we had a phone call from the engineer both times informing us he would arrive to do the work. We also had text confirmatimation as to their arrival time., both times. Then they just ignore you! They don't phone back and are incapable of communication on any level. I WILL NEVER BUY NAFF AGAIN. Poorly quality Fridge Freezer, Oven and dishwasher...............”

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Posted 7 years ago

“I just find Neff the most awkward, difficult, robotic, non customer connected organisation I have ever had the misfortune to deal with. Nothing... but nothing is simple. Everything is made as difficult as possible and without a smile. Never again.”

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Posted 7 years ago

“Reported failure of fridge freezer 31 September, engineer came 5 October but could not fix. Then after 4 chaser phone calls told on 19 October that they would then replace it with a new one, but it would be 7 - 10 days. Contacted by Swiftcare 22 October that they would deliver 24 October. Swiftcare were good but NEFF's customer service is diabolical or should I say naff.”

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Posted 7 years ago

“Having used many different ovens in the various properties in which I have lived , I can say that the Neff oven which I now own is the worst one I have used . There is a hot spot in the left hand corner which means everything has to moved round during cooking .The idea that the fan gives even cooking all over the oven is nonsense as anything on the bottom shelf takes twice as long as it would if there were nothing else in the oven . The oven I have is a double oven .”

Helpful Report

Posted 7 years ago

“The temperature sensor is erratic and the oven does not heat to the temperature set unless you turn it on 40 minutes before you want to use it or heat it to 270 degrees and then let it cool to the temperature you want. On one occasion, making meringues, the temperature was set to 100 degrees but never rose above 50 over the 5 hours the meringues were cooking. An oven thermometer is essential if you buy a Neff oven and don't want undercooked food. The oven light fitting contantly cracks and has to be replaced. Warning. Don't phone the 'help' line. It doesn't help and it will charge you premium rates which in our case cost £30 for the call. Avoid Neff like the plague.”

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Posted 7 years ago

“Neff are so far behind the US oven and hob manufactures its untrue. The ovens are small, controls hard to use.”

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Posted 7 years ago

“My Neff Dishwasher model number S5443x is a complete pile of junk. After 3 years of very, very light use its completely died, needs a new motor. Neff have been terrible about the situation. When I purchase the machine came with a 5 year guarantee but because I do not have the receipt and the online retailer I purchased from has gone pop they are unwilling to help. Im going back to a hotpoint dishwasher as my last one lasted 10 years.”

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Posted 8 years ago

“Neff are one of the worst Appliance Manufacturers I have ever had the displeasure at dealing with. The products are over priced, poorly built and backed up by over pretentious customer service staff. Neff market themselves on good, solid german engineering but in actual fact a large number of the components are actually cheap Polish and Chinese items. The artificially keep prices high by bullying companies that sell there products into increasing prices. For example if a online retailer sells Neff they will be given a high buying price than a kitchen showroom, this is done because Neff does not trust online retailers to sell its product responsibly. This type of price fixing massively breaks UK law regarding price fixing, although no retailers will come forward due to the fear of losing there Neff, Bosch, Siemens account. My advice as a past Appliance Salesperson would be to buy Miele, their products are of a much higher quality.”

Helpful Report

Posted 8 years ago

Neff is rated 1.4 based on 131 reviews