Neff Reviews

Name: Neff
Rating: 1.38

1.4 Rating 130 Reviews

6 %

of reviewers recommend Neff

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1.4

Based on 130 reviews


Shipping & Delivery
Delivery Methods	Courier, Own Driver
Customer Service
Communication Channels	Telephone, Email
Queries Resolved In	Under An Hour

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Brendan Flood

Richard Hammond

Neff 1 star review on 31st December 2022

Annette Power

Anonymous

Anonymous // 01/01/2019

Sort by: Highest Rated Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“"I had an awful experience with their customer services. The individual named Matt could not have been more unhelpful and obstructive. Dealing with NEFF has been a very unpleasant experience."”

Helpful Report

Posted 6 years ago

“Neff ovens are fine while they last BUT any attempt to get help from the so called "customer service" department is fruitless. Once you get through - a major time effort - a patronising person tells you that the best thing going to do would be to buy a new oven! This I did, £I bought an AEG oven that proves to be very satisfactory.”

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Posted 7 years ago

“I bought a new matching NEFF integrated oven and microwave. I’d had NEFF appliances before and found them to be of high quality and style. Now I realise they have become another brand of style over substance. I’m writing this review to save your dissatisfaction. After just 20 months the microwave magnetron failed. I paid over £100 for an engineer to call. They replaced the part and because it failed so quickly NEFF bore the cost of the part. Fair enough I thought. Then just over 8 weeks ago after a further 18 months the magnetron failed again. I paid over £100 for an engineer to call and diagnose the problem. I then had to wait 8 weeks for the part to become available. Today they replaced the part and I paid over £100 for it which was apparently a 20% discount because of the delay. So on top of the initial purchase I am paying £11 a month on repairs, so far! I didn’t sign up for that! Get a different brand. There are plenty out there to choose from. Date of experience: April 22, 2024”

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Posted 2 weeks ago

“The oven door doesn't close properly and only for that reason, the oven doesn't work. We had a NEFF engineer come out to fix it, but because it's an old model, he said he didn't have the parts to fix it. This is ridiculous - to throw away a perfectly working oven just because the hinge on the door can't be fixed.”

Helpful Report

Posted 2 weeks ago

“Less than 3 years old and the oven door is faulty AGAIN. I really thought I was buying quality. It was repaired during the first year and now it’s out of warranty. I haven’t used my oven since Feb. For fear of it shattering. In 41 years of marriage until 3 years ago I’ve only had 2 ovens. I am beyond disappointed. I will not pay £1 for technical support having paid out on such “good” brand. Surely this is a design fault.”

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Posted 4 weeks ago

“We've had a microwave and cooker hood fail under warranty and now, out of warranty. Both are just over 3 years old. The quality of these items is shockingly bad - and they are basically Siemens in disguise. AVOID like the plague. You'd expect a constantly faulty £799 microwave to be a bit better than this.”

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Posted 1 month ago

“Our cooker has gone wrong multiple times. Now it's out of guarantee 2 years it no longer works? For such a good quality it's life span is utter rubbish. We hardly use the cooker therefore probably about 3 months total use. Avoid buying this expensive poorly designed equipment”

Helpful Report

Posted 1 month ago

“Dreadful customer service, engineer was horrendous! Told lies, shouted at me ! Bullied me, said offensive things to me, damaged my property. Tried to do private work and then tried to extort money out of me cash in hand which I refused, left me absolutely no paperwork, no estimate, then tried to charge me for installing a motor when the engineer never actually installed a new motor. ! They threatened me with an invoice which I’m now ignoring, Called citizens advice and they reported them to trading standards, will never ever buy Neff again, their engineer is a con artist.”

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Posted 2 months ago

“Disappointed! Very slidey shelves, had many incidences of cooked food falling out. Shelves too close together, bottom shelf too high, top shelf too low. Very hot on outside door during use. Worst of all, my cases keep sinking.”

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Posted 2 months ago

“We bought our prestige range NEFF oven 3 years ago for around £1000. The mother board has now gone and costs well over £300 to replace. We contacted NEFF asking for discount as we have so many NEFF appliances in our kitchen. They offered a 15% discount on the part but not on the additional £100 fee for fitting. We are disgusted and will look for another brand. We thought we were buying quality clearly we were not!”

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Posted 3 months ago

“In 2020 I purchased a Neff double oven for £799 . In may 2023 I had to call out the Neff service engineer as both ovens had stopped working costing me £118 The fault was condensation on the grill element. I was told the fault was caused by not using the cooker enough. This has now happened again in January 2023. On booking the repair I was told that if it was the same fault I wouldn’t be charged .. prior to the engineer arriving I had a telephone call from the engineer telling me that if it was the same fault I would be charged as it was my fault for not using the cooker enough .. I find it totally unacceptable that a cooker needs to be used continually to stop this problem.. The engineer was very rude and told me if I didn’t use my car it would stop working and if I didn’t exercise I would stop working and it was the same with the Neff cooker.. it also seems quite clear that condensation should not be a problem if the element was sealed .. obviously a major fault and needs acknowledging A.B”

Helpful Report

Posted 3 months ago

“Absolutely none existent customer service, horrendously poor quality. I had 2 ovens installed and both were faulty, had them replaced and one of these is now faulty having never been Used. Suggested I pay to get an electrician out rather than admitting their ovens are faulty. Never used oven trips the electric each time they’re switched on. They are rude and I would never buy Neff anything again. Plus my warranty is only covered from the first 2, so I’ve lost out on 2 months. It’s such a poor poor service / product. Only gave 1 because you can’t give zero. £2000 of ovens and it’s like it’s nothing .”

Helpful Report

Posted 5 months ago

“Both Microwave & Oven broken when new! Here's the hell we've had with Neff... new vacation home and the developer put in NEFF appliances... when we moved in the Microwave did not work at all... fixed after a week under warranty... We don't use the appliances (eat out) and only used the oven once to heat a frozen pizza... now we're almost at 2 years and the oven blows the circuit when turned on... and now it's been nothing but discussions about if it's covered under warranty and we've had to buy a small air fryer/oven to cook... I will NEVER buy NEFF for my primary place (picked Miele) and if you buy it, you were warned.”

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Posted 5 months ago

“Purchased a NEFF electric double oven (U2GCH7AN0B) in Dec. Did pyro clean and found the enamel flaked off/ missing in 2 places on one side. Contacted NEFF who visited but now say it is not covered under their marvelous 2 year warranty. They claim we caught it moving oven shelves in and out. We haven't. Also if the sides don't survive normal use of moving the shelves the oven is clearly not good quality. Certainly not worth £1500! Never had any such problem with previous, cheaper ovens. AVOID.”

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Posted 6 months ago

“Absolutely awful customer service - faced with engineers putting in false reports and accusing us of intimidation after my husband had to tell the man to calm down as he was shouting at me! and there is no way to address them - ~I received an apology but then they quote from the very report I was complaining about. I obtained a refund but there are technical issues with the induction hob I felt I needed to find answers for before I replaced it. Not possible - even though I outlined my simple questions and fully explained why I needed the information, I was told that as the engineer had found nothing wrong with it no more to be said! Awful treatment - I will not be replacing it with any of their brands - and only because I love my slide and hide oven I will not replace but will get an independant repairer if I need to.”

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Posted 6 months ago

“Really dangerous the glass door detached from the front of the oven. I’m within warranty and had a repair booked in but just been told they don’t have the part. I am expected to wait until the part comes into stock. I can’t use my oven and it’s a hazard as it’s hanging off some weak metal brackets”

Helpful Report

Posted 7 months ago

“What a dreadful company, actually advise that they won't speak to customer. They palm out their calls to poor people who work from home and are given no support. The poor people just don't know the part numbers, product details or technical information. My advice - don't buy Neff, their customers service is just awful.”

Helpful Report

Posted 7 months ago

“An absolute nightmare. What used to be an enjoyable experience cooking for friends and family, I now dread. My roast potatoes never crisp up, no matter what setting I use, they take forever. Been asked to cook a pavlova for a special occasion, have no idea where to start, what setting to use. it’s just so obscure, so much for modern technology. Is it possible to have a refund, been tearing my hair out for the last six months.”

Helpful Report

Posted 7 months ago

“I have a brand new Neff pyrolytic oven. I have gone from Yorkshire Pudding supremo with all my previous old ovens to such a disasters I no longer attempt them. Yes, I know all about the fine art of making them re-mixture, beating, temperature, duration etc. Tried different settings - bread making, circotherm etc., different temperatures...but always turn out the same. I have even followed Neff's own recipe and instructions to the letter. Still the same. My mixture and technique work in other ovens but not this one. Tried and tried. Now given up. And no, I am not going to a class to "learn how to use a Neff oven". I really can't see any benefit in buying this expensive oven. Just an over priced gimmick. Do I really need a sliding door that in any case is impossible to clean? Thankfully. I am moving house. My new place will not be getting a Neff. Buy cheaper and simpler or, if you can afford it, Miele.”

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Posted 11 months ago

“I have a slide and hide oven door model. All was well until the oven light bulb stopped working, it should be a simple task to replace it but it is impossible to remove the glass cover and this is an ongoing problem which Nef are well aware of. They sent me a leverage tool to fit(price £8.40) over the glass shade advised me to heat the oven for twenty minutes at 200 degeees and see if that did the trick. No such luck sent the tool back(postage £3.49 not refunded) The only solution they could come up with was to send an engineer out to replace the bulb at a cost £106 plus parts which is a complete rip off just to replace a bulb. It’s obvious that there is a serious design fault and having read reviews on the subject there are many others having the same problem. My advice don’t buy this oven unless you are prepared to be ripped off when you have to replace the oven light.”

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Posted 1 year ago

Neff is rated 1.4 based on 130 reviews