Nespresso Reviews

Name: Nespresso
Rating: 1.83

1.8 Rating 345 Reviews

18 %

of reviewers recommend Nespresso

Company Reviews

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Metrics

1.8

Based on 345 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 17%
Accurate And Undamaged Orders	Greater than 76%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	1.4 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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Nespresso 1 star review on 27th August 2024

Anonymous

Nespresso 1 star review on 21st August 2024

Nancy Morrow

Nespresso 1 star review on 9th April 2024

Paul N

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Easy purchase and fast delivery of my favorite coffee”

Helpful Report

Posted 7 years ago

“Excellent fast delivery, great coffee capsules, well worth the extra cost.”

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Posted 7 years ago

“My 10-months old Nespresso Citiz broke down. My call to Nespresso (with the customer service person being pleasant and very helpful) resulted in the machine being picked up 2 days later and returned in one week in excellent working order. Both the pump and the control boards were replaced. What I have now is virtually a brand-new machine. Can't thank Nespresso enough. Excellent service beyond all expectations.”

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Posted 7 years ago

“Very professional, exceptionally quick delivery with a number of convenient options. When speaking to an adviser, felt listened to, supported and well advised as an individual customer rather than being viewed as "just another order"”

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Posted 7 years ago

“This is my wife' s second and third order both together ...... the first was excellent very very nice coffee as nespresso always is Regards Geo. Roy Fleet”

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Posted 7 years ago

“Fast delivery”

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Posted 7 years ago

“Amazing products, amazing value, speedy delivery. Slightly odd that orders have to be a multiple of 50 but otherwise amazing.”

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Posted 7 years ago

“Serviceminded - always very nice on the phone. Easy and quick delivery!”

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Posted 7 years ago

“Lovely coffee and a great deal for monthly subscription plans Service is excellent and love being able to collect next day from my local Collect Plus shop”

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Posted 7 years ago

“They were extremely knowledgeable, and showed a true interest in what I wanted. Great service.”

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Posted 8 years ago

“I have called Nespresso several times - for my promotional offer of £75 off coffee pods but they have never managed to conclude this by never chasing up my query.”

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Posted 8 years ago

“I have a Magimix Espresso coffee machine and enjoy the delicious coffees available from Espresso on-line. The website is user-friendly and delivery extremely quick - altogether a very efficient vendor of a superb choice of coffees.”

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Posted 8 years ago

“Great coffee at a competitive price, the cheaper compatibles just don't match their quality”

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Posted 8 years ago

“The machine is fine - I love my system. It's ordering the coffee pods which has been a hassle - poor delivery, lack of customer care. the delivery channels are useless they use have "attempted" to deliver 3x to 4 different addresses no where near to where I am, nespresso not acknowledge this but offered no resolution - it was an arrogant, oh well we will try again! I've been waiting in all day for 2 working days for these blooming pods - I should have just driven 20 miles and picked them up from a boutique. So unimpressed by the arrogance and lack of customer care to resolve this issue. I never had this issue with my Starbucks machine and ordered those pods online!! I feel a little cheated too :(”

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Posted 9 years ago

“The Delonghi in Portugal is a disgrace. The equipment is very weak. The brand is not liable for faults or manufacturing defects. The customer is always responsible for misuse. I consider the worst brand marketed in Portugal”

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Posted 11 years ago

“Was trying to buy Nespresso pods and registered over the phone. Was waiting for a week and then called by myself. They asked me to send a proof of ID because i was buying for the first time and more than 1 box. Why on earth shall i send my personal ID to them while buying goods for less than £100??? Wasted my time and eventually bought at Amazon via just 1 click button. Ordered at 6pm and received at 9am in just 15 hours. Will never buy from Nespresso again. Timewasters.”

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Posted 11 years ago

“Pros: Low cost of Machines (less than £100), consistent, quality coffee Cons: Cost of pods; coffee not available on the high street (but worth it for the above reasons!),”

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Posted 11 years ago

“Don't buy Nespresso machines, they don't believe in customer service. They are happy taking your money and then treating you terribly”

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Posted 11 years ago

“Fantastic telephone customer service from Nespresso , my machine working perfectly again. Thank you. ??????”

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Posted 11 years ago

“Costa? Tried to order capsules from Nespresso with error 766. Customer service rude & unhelpful. Where can I buy my coffee!”

Helpful Report

Posted 11 years ago

Nespresso is rated 1.8 based on 345 reviews