New West Knifeworks Reviews

Name: New West Knifeworks
Address: 98 Center Street Unit C, Jackson, WY, 98 Center Street Unit C, Jackson, WY, Wyoming
Rating: 4.64

4.6 Rating 101 Reviews

89 %

of reviewers recommend New West Knifeworks

4.6

Based on 101 reviews

Shipping & Delivery
Delivery Methods	Own Driver, Postal Service
Customer Service
Communication Channels	Live Chat, Email, Telephone

New West Knifeworks 5 star review on 3rd March 2026

Anonymous

Anonymous // 01/01/2019

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“The best knives in the world. I love the new knife, it cuts precisely through anything.”

Helpful Report

Posted 6 months ago

“My NWKW knives are always a pleasure to use in my home kitchen. They are designed well and made of excellent materials. I enjoy the addition of all types of pocket knives to the St. Helena store in the past years. I enjoy seeing every day carry type of knives from brands such as Kershaw, Benchmade, and Microtech. You store gives me the opportunity to see different designs and types of EDC knives. All while handling them and learning from your knowledgeable staff.”

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Posted 6 months ago

“Excellent communication and customer service! Quality of our knives is unmatched.”

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Posted 7 months ago

“I have been very pleased with my New West Knifeworks knives. The knives are very well made and have held up nicely over the years. The free annual sharpening service is a real plus. The knives are returned scary sharp.”

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Posted 7 months ago

“I have been in several NWK stores and received fantastic customer service. Lifetime sharpening is incredible. Knives come back razor sharp and looking new. Turn around time is fantastic.”

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Posted 7 months ago

“My good wedding gift knifes dulled after years of use now cut everything like butter. Amazing!! Drop off Monday's, done by Wednesday! I could not be happier. Prep time is easier, faster, so much more enjoyable.”

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Posted 7 months ago

“The best knife company we have ever experienced. The customer service was outstanding. Our knives were perfectly sharpened after 1 year of usage. We will recommend New West Knives to family and best friends. 5+ Star review”

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Posted 7 months ago

“Some of the very best customer service I've ever experienced. I called for the processing of having some knives sharpened. They expalined how it works. I mailed the knives for sharpening. They called to confirm they received the knives. The knives where sharpened within 24 hours and they called to let me know the knives where being sent back. What I expected to take 2 weeks, actually only took about 4 days including mail delivery. New West Knifeworks is a great company to work with, I appreciated their extra effort.”

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Posted 8 months ago

“This chopper is undersized for most chopping jobs. I would not recommend it.”

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Posted 9 months ago

“Excellent service. I had a knife sharpened and the staff was great. Thank you for sending the knife back, free of charge.”

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Posted 9 months ago

“Extremely disappointed in warranty service. I initially invested in two knives in October of 2021, order # 14181. I saw the 6" Petty that was featured on Bon Appetit and purchased it in a set for $364. I invested in this expensive set because of the reputation for quality and the lifetime warranty. When the knife broke I was disappointed but followed the warranty procedure. I expected a replacement that would restore the items original value. The initial customer interaction was smooth, I sent my knife in for service as instructed. However, what I received back was not the knife I originally purchased, but a significantly altered, less desirable version. My blade was ground down to address the break, fundamentally changing its design, ergonomics, balance and utility. The 6" Petty I received back is physically smaller and no longer functions in the manner I originally intended or paid for. This "repair" devalued my purchase. A lifetime warranty should not change the knive's Form and Function entirely. This experience has been incredibly disappointing. It is failed to honor the implied contract of maintaining the products original quality and design. I have recommended your company to others. I am formally asking New West Knifeworks to take action. I would like my 6" Petty replaced in a reasonable time frame, I wait for a response.”

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Posted 9 months ago

“Great team of personnel beautiful sho”

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Posted 9 months ago

“This was a an existing sharpening project. All good!”

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Posted 10 months ago

“Very nice and professional staff. Great sharpening results!”

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Posted 10 months ago

“Excellent job sharpening and returning my knife”

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Posted 10 months ago

“Oh darn hoping to receive 30% off your joy knifes on sale. I understand the expense going into manufacturing a knife is very expensive.”

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Posted 10 months ago

“Great knives and people!!!!”

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Posted 10 months ago

“The knife is beautiful and feels nice when I’m using it. I was disappointed that the blade was a bit dull when I received it. Took it in for the free sharpening and now it’s great.”

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Posted 10 months ago

“Ryan truly knows how to spell “Customer Service”. Thanks for all the help………Tom”

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Posted 10 months ago

“wonderful service”

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Posted 11 months ago

New West Knifeworks is rated 4.6 based on 101 reviews