“Visited to Denver location to have them look at the blade on my new 3” mini chopper since it was crushing and tearing instead of slicing and chopping. Will was very helpful and said it seemed like it left the factory without a final sharpening and quality check. He put a new edge on it right there in the store. The performance is greatly improved but still not what I’d hoped for the price and made in the USA. I really want to like these knives because I love the aesthetic but if they don’t perform in the kitchen I can’t justify the price.”
“I now have 4 of these knives and absolutely love them. Got the first one about 5 years ago. Just had them sharpened for the first time. Easy to send to them and back in less than 10 days. Will always be my go to knives!”
“I was given a new New West filet knife as a gift last year an I love it! I reently sent it in for re-sharpening and it was returned quickly with a new edge and I am ready for a full season of fishing, Thanks for a high quality product and great customer service.”
“We are normally huge fans of New West KnifeWorks and own several custom and shop knives. However, in this instance, we were disappointed. We ordered an engraved kitchen knife as a gift for our daughter and son-in-law, but it arrived unsharpened. After returning the knife and waiting for it to be fixed, we only received the sharpened knife back. A small token of appreciation or goodwill for the inconvenience would have gone a long way in restoring our loyalty.”
“NWKW knives are awesome. I first purchased a few when visiting Park City several years ago, but then continued to order them when I determined how good the knives are. Now, after owning about 14, I am hooked. One of the best things about the company is the life time sharpening offered with each knife. Awesome and always extremely sharp. Highly recommend NWKW”
“I don't know if it was a new person sharpening or it got started and sat down and forgotten about. I attempted to slice the paper invoice that was sent back with my "sharpened" knife and it took me about 10 tries until I caught an edge and was able to cut some of the paper. I was certainly disappointed but I suppose thats what you get for having another man sharpen your knife. D.I.Y. from here on out. The knives are cool though, just don't send them in for sharpening.”
“I now own 3 knives from New West Knifeworks, all bought at once,mall because the chef's knife was reviewed so positively They're all beautiful, mostly well-balanced, and they're just not sharp!!
I don't mean they're dull, but that they're the sort of sharp one gets after a long period of use before sharpening again. The chefs knife required a great deal of force to dice parsnips. It didn't exactly cut a large carrot as if going through butter, more like going through a resistent sludge.
IOW, they're not a good value, at least in my experience. I'm going to sharpen all of them: paring knife, utility knife, and 7 " chefs knife. Maybe I'll change my mind. I hope so.
For the relative amounts being charged, these knifes should pare veggies all by themselves, rather than requiring a crew of younger sous chefs to ease the burden.”
“Wished this could be a good review, leather sheets were not in order when i got them. I orderd 2 of the same to give one as a present to a friend now i dont know what to do. The wood handel on both knives where draged, looks like it is a problem with quality control. The blade was sharpend ok, not great, but ok.
Can´t recommend this product as i got two with the same problem.”
“THE KNIFE IS NOT WHAT WE HAD EXPECTED. THE BLADE HAS STAINED AND WE ARE VERY UNHAPPY WITH IT. I CALLED AND LEFT A MESSAGE ABOUT IT THE OTHER DAY AND NEVER GOT A CALL BACK...
HOPEFULLY SOMEONE READS THIS AND REACHES OUT TO ME.
Jerry Pellegrino
European Performance Engineering, Inc.
165 West Central Street
Natick, MA 01760
O-508-651-1316
M-508-277-3819
www.epe.com”
“I thought, old-fashioned excellent customer service had almost disappeared but New West KnifeWorks has demonstrated in spades that it still exists!
Super grateful for my three newly sharpened knives of yours, provided as a service by your company. Thank you so much!”
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