NewYorkDress Reviews

Name: NewYorkDress
Rating: 4.34

4.3 Rating 21,298 Reviews

83 %

of reviewers recommend NewYorkDress

4.3

Based on 21,298 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Next Day
On-time Delivery	97%
Accurate And Undamaged Orders	95%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	4.1 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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NewYorkDress 5 star review on 21st August 2025

465

Anonymous

Anonymous // 01/01/2019

Filter: Rated 4 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Good service.”

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Posted 3 years ago

“aaaa”

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Posted 3 years ago

“thanks”

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Posted 3 years ago

“I just ordered”

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Posted 3 years ago

“friendly website”

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Posted 3 years ago

“????”

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Posted 3 years ago

“Good ????”

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Posted 3 years ago

“Easy process. Hope for a good fit”

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Posted 3 years ago

“S”

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Posted 3 years ago

“Good customer service”

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Posted 3 years ago

“I’m a bit disappointed, I prefer to pay with a Canadian MasterCard. Hope your politics will change for a further purchase. Thank you for considering my request. Lan Nguyen”

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Posted 3 years ago

“Ordered a wedding dress for my wedding in Singapore. The dress was perfect for the occasion. Thank you. The communication and the shipping worries however needs to be improved. It is mentioned on the website that the dress will be prepared and shipped out within 2 weeks of ordering and that the shipping details will be sent to me. Almost a month into the purchase, there was no shipping information sent. I sent a few emails to check on the status with the wedding drawing near and was told that the dress will be shipped and will arrive in time in Singapore for the wedding. With just over a week to go to the wedding, I still did not receive any shipping information and was told by email again that it will arrive on time (previous email from NYD said that shipping to Singapore will take 10 days or more). With no news on the shipping and with the wedding just 9 days away, I went out to purchase a backup dress. NYD finally shipped out the dress 8 days before the wedding and the dress arrived with 5 days to spare. I had to rush some minor alterations and was glad that the dress worked perfectly for the wedding. However, this came with extra cost for the backup dress due to the generic promise of an on time delivery with no details and also a rushed alteration job. Could do better with the communication with the shipping information to make the experience more stress and worry free leading up to my wedding.”

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Posted 3 years ago

“Very good”

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Posted 3 years ago

“Good”

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Posted 3 years ago

“good”

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Posted 3 years ago

“Dress ran a little small around the waist even though I bought one size larger than my normal size.. overall the dress was beautiful and it did it’s job. New York dress has excellent customer service btw”

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Posted 3 years ago

“great service !”

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Posted 3 years ago

“I am still to wear the dress, but i think its good.”

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Posted 3 years ago

“Beautiful dress!”

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Posted 3 years ago

“I was satisfied with this service purely because i wss given a chance to exchange items. It had been the first time i purchased items from this site..so i had purchased the wrong size not realising the sizes where all Americn sizes. What i appreciate is despite the fact that the policy now does not allow exchange or return...they gave me a courtesy in allowing me to exchange. This helps an individual enormously especially when spending large amounts of money on a dress. I think the policy should allow at least exchange because people are spending large amounts of money on dresses and would be more likely to purchase them if they knew they were able to exchange. I was served by melanie- she was great in understanding my issue and efficient in helping me resolve it and receive my dresses on time! Thankyou Melanie”

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Posted 3 years ago

NewYorkDress is rated 4.3 based on 21,298 reviews