NewYorkDress Reviews

Name: NewYorkDress
Address: 51-05 Flushing Avenue, Suite 200, Maspeth, Maspeth, New York
Rating: 4.33

4.3 Rating 21,432 Reviews

83 %

of reviewers recommend NewYorkDress

4.3

Based on 21,432 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Next Day
On-time Delivery	Greater than 91%
Accurate And Undamaged Orders	Greater than 94%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	4.1 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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NewYorkDress 5 star review on 8th December 2025

Janitha Rippy

NewYorkDress 5 star review on 2nd December 2025

Callie Seeley

NewYorkDress 5 star review on 21st November 2025

Anonymous

479

Anonymous

Anonymous // 01/01/2019

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“Nice”

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Posted 1 year ago

“Great response”

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Posted 1 year ago

“I wish they had more styles available in store Rose was amazing”

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Posted 1 year ago

“I'm waiting for it to come”

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Posted 1 year ago

“I received the wrong color color I ordered red”

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Posted 1 year ago

Upon checking your order, we do see that you ordered the Black color and received the color you ordered. It looks like you spoke to our customer service team and they were able to assist you with a return.

Posted 1 year ago

“Good service fast delivery”

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Posted 1 year ago

“Absolutely loved Kim and Michelle service! Those girls are the reason why I brought my dress and had completely no idea what I wanted prior to walking in. Super satisfied”

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Posted 1 year ago

“I got this dress today and was really disappointed. It had a terrible smell, and the hem was not clean. Additionally, the zipper at the bottom was ripped.”

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Posted 1 year ago

We're truly sorry to hear your order was delivered in this matter. It looks like our team has reached out to you to resolve this matter.

Posted 1 year ago

“The dress was beautiful but the style was not great on me unfortunately I need to return it”

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Posted 1 year ago

“Pretty dress”

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Posted 1 year ago

“Great service”

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Posted 1 year ago

“Not delivered in timely manner”

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Posted 1 year ago

“hello, im waiting for the tracking number. still waiting please could someone help me”

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Posted 1 year ago

“None”

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Posted 1 year ago

“What an AMAZING experience. Marissa was fantastic with my daughter in picking out her prom dress!!”

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Posted 1 year ago

“It’s just way to big.”

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Posted 1 year ago

“Do not buy from this Company. They refused to give me a refund for a dress a bought. They claim it's exchange or store credit only. Bogus.”

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Posted 1 year ago

We're so sorry to hear you are unsatisfied with your purchase. Our return policy is located on our website and during checkout. It looks like you spoke to our customer service team and they were able to assist you.

Posted 1 year ago

“??”

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Posted 1 year ago

“didn't get a chance to review credit card information”

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Posted 1 year ago

“Fun dress can’t wait to see it”

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Posted 1 year ago

NewYorkDress is rated 4.3 based on 21,432 reviews