NewYorkDress Reviews

Name: NewYorkDress
Address: 51-05 Flushing Avenue, Suite 200, Maspeth, Maspeth, New York
Rating: 4.33

4.3 Rating 21,432 Reviews

83 %

of reviewers recommend NewYorkDress

4.3

Based on 21,432 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Next Day
On-time Delivery	Greater than 91%
Accurate And Undamaged Orders	Greater than 94%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	4.1 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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NewYorkDress 5 star review on 8th December 2025

Janitha Rippy

NewYorkDress 5 star review on 2nd December 2025

Callie Seeley

NewYorkDress 5 star review on 21st November 2025

Anonymous

479

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Everything is good”

Helpful Report

Posted 1 year ago

“paid an extra $50 to have the dress here in two days. Well it got here in four which is fine but it was in a tiny plastic bag crammed up in there and it is so wrinkled that I’m afraid all the wrinkles will not come out is that bad you can’t even tell with it on what it looks like because the wrinkles are so bad, this should have come in a garment bag where it was protected and maybe it would not have been so wrinkled. It was folded up like a T-shirt. I am highly disappointed.”

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Posted 1 year ago

We're so sorry that your package was not delivered up to standards. We have forwarded this information to the designer so that we can prevent this from happening again. It looks like your currently working with our team on this matter.

Posted 1 year ago

“Good”

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Posted 1 year ago

“so good”

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Posted 1 year ago

“Not received”

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Posted 1 year ago

“Great customer service by Desiree! Knowledgeable and helpful!”

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Posted 1 year ago

“Anais was amazing! Super friendly and knowledgeable. She gave great recommendations and we will definitely return to her in the future.”

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Posted 1 year ago

“I have received wrong totally wrong dress , with different color and different size. I have ordered size 0 I got dress size 12 not to mention totally different color and design”

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Posted 1 year ago

We are so sorry to hear that you received the wrong dress. We are investigating this matter to avoid future errors. It looks like you are in communication with our team to rectify this.

Posted 1 year ago

“Fabulous ! Thank you .”

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Posted 1 year ago

“Ty. Good service”

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Posted 1 year ago

“Easy to use the site to order”

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Posted 1 year ago

“Good”

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Posted 1 year ago

“Thanks for the great prices”

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Posted 1 year ago

“Very helpful in helping me purchase a dress for my daughter’s sweet 16”

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Posted 1 year ago

“Great job done by her”

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Posted 1 year ago

“Erika was amazing , Desiree too! Wonderful experience”

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Posted 1 year ago

“I need to return this. Looks almost nothing like the picture. The color and material are horrible.”

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Posted 1 year ago

We are so sorry to hear you are not satisfied with your purchase. It looks like you are in communication with our team to rectify this issue.

Posted 1 year ago

“Absolutely amazing!! As soon as we walked in I knew this was going to be the place. Kim helped us and she’s was super nice and knowledgeable. She asked what we had in mind and the rest was all her!! Definitely would recommend this place and will go back in the future.”

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Posted 1 year ago

“Loved the person that helped us, and love my new dress!! Everyone is welcoming and sociable. Go here ????”

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Posted 1 year ago

“Very nice experience!”

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Posted 1 year ago

NewYorkDress is rated 4.3 based on 21,432 reviews